Bala Guru
Personal Driver
Selangor ,14
Summary
Versatile and dependable, honed skills in GPS route planning and effective communication through roles at Qcs Pr Company and others. Excelled in team collaboration, achieving high customer satisfaction and maintaining impeccable safety records. Demonstrated critical thinking and vehicle maintenance expertise, ensuring operational excellence without compromising service quality.
Overview
15
15
years of professional experience
Work History
Assistant
Qcs Pr Company
09.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Carrier Truck Driver
Soon Yong Alliance Insurance
04.2024 - 08.2024
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
Lorry Driver
Petronas Odemax Petroleum
09.2023 - 01.2024
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Personal Driver
Hextar Sdn Bhd
01.2018 - 12.2021
- Remained calm under pressure during unexpected challenges such as road closures or vehicle malfunctions, quickly devising alternate solutions to ensure timely arrival at destinations.
- Navigated complex routes and adjusted travel plans for optimal efficiency and time management.
- Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
- Managed vehicle maintenance schedules, ensuring proper functioning and minimizing downtime for repairs.
- Selected efficient routes using GPS technology or map-reading skills to avoid heavy traffic or construction delays.
Personal Driver
Jamal Jaya Holding
02.2010 - 12.2017
- Managed vehicle maintenance schedules, ensuring proper functioning and minimizing downtime for repairs.
- Remained calm under pressure during unexpected challenges such as road closures or vehicle malfunctions, quickly devising alternate solutions to ensure timely arrival at destinations.
- Navigated complex routes and adjusted travel plans for optimal efficiency and time management.
- Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
- Selected efficient routes using GPS technology or map-reading skills to avoid heavy traffic or construction delays.
- Transported children safely as the designated driver for school events or family outings if required.
- Collaborated with personal assistants and schedulers to coordinate seamless transportation for executives or VIPs.
- Demonstrated professionalism at all times by wearing appropriate attire and displaying courteous behavior towards clients and fellow drivers alike.
- Kept detailed logs of mileage, expenses, and destinations to ensure accurate billing records for clients or employers.
- Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized defensive driving techniques to prevent accidents in high-traffic situations.
- Protected well-being of passenger by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
- Coordinated airport pick-ups/drop-offs while monitoring flight schedules for any potential changes.
- Handled sensitive information discreetly while transporting high-profile individuals or confidential documents.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Provided safe transportation during inclement weather conditions like snowstorms or heavy rainfalls.
- Assisted elderly passengers with mobility needs by providing physical support when entering/exiting the vehicle.
- Engaged in polite conversation when appropriate to encourage passenger comfort.
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Increased client trust through exceptional punctuality and reliability in fulfilling driving assignments.
- Retrieved wheelchairs and other mobility aids for passenger convenience and safety.
- Performed minor repairs such as replacing lamps and fuses.
- Communicated effectively with dispatchers to receive updates on schedule changes, route adjustments, or emergencies impacting travel plans.
- Assisted clients with luggage or other items, demonstrating excellent customer service skills.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Followed applicable traffic regulations and traffic laws.
- Remained calm and poised in emergent situations.
- Adhered to tight schedule and met departure and arrival deadlines.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Drove VIPs to corporate events and meetings.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Delivered passengers to destinations safely and on time.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Developed deep knowledge of local routes and area destinations.
- Helped passengers with luggage, collected fares and politely answered questions.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Followed designated routes and schedules while operating vehicles.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Responded with ease to sudden changes in routes and schedules.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Observed passengers during the journey and reported any suspicious behavior.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Communicated with passengers regarding estimated time of arrival.
Education
2nd Certificate - Computer Hardware Management
Smk Batu Lapan
Smk Batu Lapan Puchong 47100Skills
Dependable and reliable
Route logs
Effective communication skills
Safe driver training
Understands local routes
Commercial driving
Vehicle systems maintenance
Vehicle inspections
Problem-Solving
GPS and route planning
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Good Telephone Etiquette
Written Communication
Critical Thinking
Dependable and Responsible
Analytical and Critical Thinking
Training and Development
Timeline
Assistant
Qcs Pr Company
09.2024 - Current
Carrier Truck Driver
Soon Yong Alliance Insurance
04.2024 - 08.2024
Lorry Driver
Petronas Odemax Petroleum
09.2023 - 01.2024
Personal Driver
Hextar Sdn Bhd
01.2018 - 12.2021
Personal Driver
Jamal Jaya Holding
02.2010 - 12.2017
2nd Certificate - Computer Hardware Management
Smk Batu Lapan