Bahaaeldin Rahima
Kuala Lumpur- Malaysia
Summary
Highly motivated and results-oriented professional with 10 years of combined experience in customer service, sales, international relations, and security. Proven ability to build rapport with diverse clientele, deliver exceptional service in fast-paced environments, and exceed expectations. Possesses strong communication skills in English and Arabic, thrives in teamwork settings, and demonstrates a passion for continuous learning and development. Seeking a new position to leverage transferable skills gained through unique experiences as Cabin Crew, Tour Guide, customer relations specialist, Customer Service.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Content Moderator
Concentrix Malaysia
06.2025 - Current
- Review and moderate user-generated content (videos, images, text, and livestreams) to ensure compliance with community guidelines, legal requirements, and platform policies.
- Identify and take appropriate action on harmful, abusive, or inappropriate content including hate speech, bullying, self-harm, and other policy violations.
- Maintain a high level of accuracy, consistency, and attention to detail while meeting performance targets in speed and quality.
- Monitor and escalate emerging trends, risks, and sensitive cases to improve platform safety and user experience.
- Apply cultural and linguistic expertise (Arabic/English) to ensure accurate moderation of region-specific content.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
International account adviser
Vodafone UK
12.2024 - 06.2025
- Provided advanced technical support for home broadband services, ensuring efficient problem resolution and customer satisfaction.
- Diagnosed and resolved connectivity issues, including modem and router configurations, network performance, and software troubleshooting.
- Assisted customers with device setup, installation, and optimization for seamless internet experiences.
- Maintained detailed and accurate customer interaction logs in accordance with company policies.
- Guided customers through technical processes with patience and clear communication, ensuring their understanding of solutions provided.
- Collaborated with team members and other departments to resolve complex cases promptly.
Cabin Crew
Emirates
11.2021 - 12.2023
- Enhanced Customer Satisfaction: Achieved a 98% customer satisfaction rating during my last evaluation period by providing exceptional in-flight service and exceeding passenger expectations.
- Safety and Security: Successfully ensured the safety and well-being of passengers on over the flights, maintaining a calm and professional demeanor during emergency drills.
- Multilingual Communication: Utilized fluency in English and Arabic to effectively communicate with passengers from diverse backgrounds, fostering a positive and inclusive onboard environment.
- Teamwork and Collaboration: Collaborated effectively with fellow crew members to ensure smooth flight operations and efficient service delivery.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Tour Guide
EXPO2020
09.2021 - 11.2021
- Engaged Storytelling: Captivated audiences and visitors daily with engaging and informative tours of the Expo pavilions, exceeding knowledge expectations in guest surveys.
- Time Management and Organization: Managed tour schedules effectively, ensuring all key exhibits were covered within the allotted time while maintaining a comfortable pace for visitors.
- Adaptability and Problem-solving: Successfully navigated unexpected situations, such as large crowds or language barriers, by providing clear instructions and alternative solutions for a positive guest experience.
- Multicultural Awareness: Demonstrated sensitivity and understanding towards visitors from diverse cultural backgrounds, fostering a welcoming and inclusive environment throughout the tours.
Customer Relation Specialist
Vodafone UK
09.2019 - 08.2021
- Enhanced Customer Satisfaction: Successfully improved customer satisfaction scores by 20% over a six-month period through effective resolution of complex issues and proactive follow-up.
- Team Collaboration: Led a cross-functional team initiative that streamlined customer service processes, improving efficiency and reducing average handling time by 15%.
- Complaint Reduction: Successfully decreased the number of customer complaints by 18% within a year by implementing a more efficient escalation process and enhancing communication channels.
- High-Volume Management: Efficiently managed a high volume of customer interactions, maintaining a 95% customer satisfaction rate even during peak periods.
Customer Service Representative
Sutherland Global
04.2019 - 09.2019
- Customer Satisfaction: Consistently exceeded customer satisfaction targets by resolving inquiries promptly and efficiently, achieving a high-resolution rate within the first call.
- Technical Expertise: Successfully troubleshooted a wide range of technical issues related to mobile phone services and subscriptions, exceeding resolution targets.
- Sales and Upselling: Contributed to increased sales revenue through effective product recommendations and upselling strategies that catered to individual customer needs.
- Communication and De-escalation: De-escalated customer frustrations through active listening, clear communication, and proactive problem-solving, maintaining a positive and professional demeanor throughout interactions.
Egyptian Armed Forces
Republican Guard
01.2018 - 03.2019
- Security and Protection: Expert in close protection, access control, and threat identification.
- Leadership and Teamwork: Experience in leading teams and working collaboratively in high-pressure situations.
- Communication and Protocol: Strong communication skills and adherence to protocols.
- Physical Fitness and Discipline: Maintaining a high level of physical fitness and adhering to strict protocols.
Sales Associate
Defacto
10.2013 - 12.2017
- Maintained a positive reputation for exceptional customer service, consistently receiving positive feedback from clients.
- Demonstrated strong interpersonal skills to build rapport with customers and ensure a satisfying shopping experience.
- Maintained comprehensive knowledge of a wide range of products, effectively addressing customer inquiries and exceeding expectations.
- Proactively learned about new products to stay up-to-date and provide accurate information to customers.
- Thrived in a fast-paced retail environment, efficiently managing multiple tasks and prioritizing customer needs.
Education
Bachelor of Arts - Department of Geography and Geographic Information Systems
Alexandria University
Alexandria-Egypt05-2017
Skills
- Customer satisfaction enhancement
- Cabin crew
- Sales experience
- Brand representation
- Effective communication
- Effective time management
- Hospitality operations experience
- Client support
- Customer relations
- Business development
- Computer software and hardware
- Team leadership
- Sales performance
- Cultural awareness
Timeline
Content Moderator
Concentrix Malaysia
06.2025 - Current
International account adviser
Vodafone UK
12.2024 - 06.2025
Cabin Crew
Emirates
11.2021 - 12.2023
Tour Guide
EXPO2020
09.2021 - 11.2021
Customer Relation Specialist
Vodafone UK
09.2019 - 08.2021
Customer Service Representative
Sutherland Global
04.2019 - 09.2019
Egyptian Armed Forces
Republican Guard
01.2018 - 03.2019
Sales Associate
Defacto
10.2013 - 12.2017
Bachelor of Arts - Department of Geography and Geographic Information Systems
Alexandria University