Badrul Hisham Yahaya
Medical Scientist, Sales Agent, Banker
Seri Kembangan
Summary
I am a hardworking person, friendly and able to work in-group. I am an independent person and willing to learn and explore something new. I dare to take challenging tasks to enhance my skills and abilities to succeed. I am a fast learner person in order to develop myself further. I'll be able to work under pressure and willing to put much effort to accomplish the given tasks by applying the knowledge that I've learned into real working environments. Besides that, I would very much like to contribute my ideas to make the workplace and my work a success. But most importantly, I would like to have a good rapport with my superior and my colleagues. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
Work History
Operation Manager
VHF RESOURCES
3 2022 - Current
- Handling Services and Products operation and marketing
- Observe clients need for screw pumps, rotary screens, floating decanter, trash rake, automatic backwash filter, fresh water generator, plate heat exchanger, evaporator
- Handle services such industrial cleaning, water & sewage treatment, fabricating and painting, heat recovery, heat exchanger cleaning, pump repair and balancing.
Customer Service Consultant (Sales)
CIMB BANK BHD
11.2016 - 01.2022
- Handling Customer inquiry (Card Related Issue, Balance, TCL, Products)
- Provide customer with first call resolution and escalation issue to related department
- Provide world class customer experience to customer by delivering the best in customer service experience to customers
- Involve inbound cross selling to provide customer with unlimited solution in 24 hours banking via Cash on Call Products, Balance Transfer, Balance Conversion Program, Auto Balance Conversion
- Maintaining Team KPI & Department KPI
- Handling fraud cases and escalating the cases to respective department.
- Increased client retention through exceptional service and timely solutions to issues
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates
Medical Laboratory Technologist
ASSUNTA HOSPITAL SDN BHD
03.2016 - 09.2016
- Handling microbiology and histology sample for diagnosis
- Involve in pathological section
- Phlebotomy procedure and patient care
- Specialize in laboratory diagnostics
- Performing validation for quality for microbiology department from RCPA.
Research and Production Associate
HYGIEIA INNOVATION SDN BHD
07.2012 - 02.2013
- Experience as Research and production associate in Hygieia Innovation which take responsibility for Human Mesenchymal Stromal Cells production, development
- Performing isolation from various sample such as dental pulp, amnion membrane, wharthon jelly, bone marrow, and also cord blood
- Experience in educational journal publication for University Malaya
- Mesenchymal stem cell culture technique
- Cord blood isolation
- Amnion membrane isolation
- Wharton jelly isolation
- Peripheral blood mononuclear cells isolation
- Batch production
- Media preparation
- Mesenchymal stromal stem cells expansion into 10-CellStacks
- Cells expansion into Bio-reactor
- Cells harvesting
- Cells cryo-preservation
- Cryo-preservation system and liquid nitrogen supply management
- Good manufacturing practice (GMP) person in charge
- Laboratory clean-room maintenance
- Stock monitoring and purchasing
- Department budgeting and costing
- Clean-room garment monitoring
- Waste management
- Equipment maintenance
- Carbon dioxide management
- Conditioned medium management.
Education
Bachelor of Science - Psychology
Open University Malaysia
Kuala Lumpur Kampus 04.2001 -
High School Diploma -
Sime Darby College
Shah Alam 04.2001 -
Skills
Customer Service
Keyskills
Intermediate, Intermediate, Intermediate, Advance, Excellent, Advance, Advance, Advance, Advance, Advance, Intermediate, Intermediate, Excellent, Excellent, Good, Good
Personalparticulars
Badrul Hisham Bin Yahaya, Male, 32, Single, 11/19/92, A-20-12, City Of Green Condo, Seri Kembangan, Selangor, 43300, (+6011) 11500347, badrul.benjy@gmail.com
References
- MR GURBAKSH SINGH (M.M.S), Coordinator Medical Laboratory Technologist (Pathology), RAMSAY Sime Darby Healthcare, +6017-2896854
- MR HILARY SANIS, Team Leader (Card Centre), CIMB BANK BHD, +6014-6318687
- MOHD AKMAL ASKALANI, Senior Manager, VHF Resources, +6013-6289362
Extracurricular Activities
NCIA Global youth Program (Argentina) Malaysian Association of Cellular Theraphy (MACT) Malaysian Medical Scientist Board (Non Practice Currently)
Timeline
Customer Service Consultant (Sales)
CIMB BANK BHD
11.2016 - 01.2022
Medical Laboratory Technologist
ASSUNTA HOSPITAL SDN BHD
03.2016 - 09.2016
Research and Production Associate
HYGIEIA INNOVATION SDN BHD
07.2012 - 02.2013
Bachelor of Science - Psychology
Open University Malaysia
04.2001 -
High School Diploma -
Sime Darby College
04.2001 -
Operation Manager
VHF RESOURCES
3 2022 - Current
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