Dharshini Suresh
Rawang, Selangor,
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Quality Analyst
Cognizant
08.2021 - 05.2024
- Provided detailed over 50 reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Developed and maintained quality assurance procedure documentation.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions.
- Analyzed quality and performance data to support operational decision-making.
Customer Service Specialist
Riot Games, TDCX
06.2019 - 08.2021
- Developed rapport with customers, fostering long-term relationships and repeat business
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions
- Maintained and managed customer files and databases
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Executive
Prestige Business Centre, K.L
09.2017 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
- Described product and service details to customers to provide information on benefits and advantages
Education
Diploma - Child Psychology
College of Allied Educators
Kuala Lumpur11.2012
Skills
- Quality processes
- Customer Focus
- Quality Improvement
- Data Validation
- Multitasking Abilities
- Teamwork and Positive Attitude
Timeline
Quality Analyst
Cognizant
08.2021 - 05.2024
Customer Service Specialist
Riot Games, TDCX
06.2019 - 08.2021
Customer Service Executive
Prestige Business Centre, K.L
09.2017 - 05.2019
Diploma - Child Psychology
College of Allied Educators
Expected Salary
SGD 2800
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