Badminton
Baarveendan Murugiah
Technical Support & Engineer
Kulim, Kedah,02
Summary
- Inventive Operations Engineer ready to augment ongoing business processes and design more productive operating procedures. Clever creator of novel approaches to stale technical and manual tasks. Eager to bring industry-wide positive disruptions to legacy operations.
- Technical support professional with proven track record in resolving technical issues and optimizing system functionality. Known for fostering team collaboration and delivering reliable results, adaptable to changing environments. Skilled in troubleshooting, system optimization, and customer communication.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Technical Support Executive
Concentrix
11.2024 - 04.2025
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Customer Service Executive
Cigna International Malaysia
12.2023 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Customer Service Executive
Sutherland Global Service
01.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Technical Support Representative
TeleDirect Malaysia
12.2021 - 12.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Operation Engineer
Infineon Technologies
05.2018 - 11.2021
- Developing and implementing operational procedures and policies to promote efficiency within the organization
- Monitoring and troubleshooting operational systems to ensure their continued functionality and efficiency
- Analyzing operational data and reports to identify areas for improvement and implement necessary changes
- Working with other departments to integrate operational procedures
Equipment Engineering Technician
Panasonic Energy Malaysia
02.2017 - 04.2018
- Assisted in creating standard operating procedures for equipment installation, operation, and maintenance.
- Maintained detailed records of all maintenance activities, allowing for better tracking of equipment performance over time.
- Contributed to cost savings by recommending upgrades or replacements for outdated or inefficient equipment.
- Optimized spare parts inventory management system, reducing costs associated with ordering unnecessary parts.
Process Engineering Technician
First Solar
01.2012 - 02.2017
- Conducted routine tests on products, ensuring compliance with industry standards and specifications.
- Supported process improvement initiatives by collecting data, analyzing trends, and recommending actionable solutions.
- Actively participated in regular team meetings providing input on process improvements, project progress updates and discussing challenges faced during daily operations.
- Consistently worked towards meeting or exceeding established production targets through effective planning and coordination efforts.
Education
Bachelor In Engineering Management - Engineering
City University Malaysia
Kuala Lumpur, Malaysia 04.2001 -
Diploma In Industrial Electronics - Electronics
ADTEC Kulim
Kulim, Kedah, Malaysia 04.2001 -
Skills
Technical troubleshooting
Application support
Troubleshooting
Customer support
Operations management
Supplier relationship management
Manufacturing operations
Quality improvement
Salesforce CRM software
Salesforce component development
Salesforce software
Teamwork and collaboration
Friendly, positive attitude
Zendesk expertise
Zendesk experience
Additional Information
Available : Immediately
Last Drawn Salary : MYR 4000
Expected Salary : MYR 4000
Willing to Relocate
License: B2 & D
Have Own Transportation
Interests
Futsal
Listening To Music
Timeline
Technical Support Executive
Concentrix
11.2024 - 04.2025
Customer Service Executive
Cigna International Malaysia
12.2023 - 11.2024
Customer Service Executive
Sutherland Global Service
01.2023 - 12.2023
Technical Support Representative
TeleDirect Malaysia
12.2021 - 12.2022
Operation Engineer
Infineon Technologies
05.2018 - 11.2021
Equipment Engineering Technician
Panasonic Energy Malaysia
02.2017 - 04.2018
Process Engineering Technician
First Solar
01.2012 - 02.2017
Bachelor In Engineering Management - Engineering
City University Malaysia
04.2001 -
Diploma In Industrial Electronics - Electronics
ADTEC Kulim
04.2001 -
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