Scuba Diving
IDZAURIZAL IDRUS
Dive Centre Manager
Seri Kembangan,Selangor
Summary
Analytical and detail-oriented Administrative experienced in coordinating, planning, and supporting daily operational functions. Offering expertise in delivering office and administrative support by applying strong organizational, technical, communication, and customer service skills. An outstanding communicator and team leader with strong interpersonal skills. Seeking to thrive in a demanding, deadline-driven environment.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Scuba Diver Trainer Cum Operations Manager
PANDA DIVER SCUBA ACADEMY, PADI Master
Kuala Lumpur, Selangor
09.2017 - Current
- Managing Company Accounts.
- Managing all logistics requirement e.g.
- Accommodations, Boat and Equipment Rental and Dive Centre placement.
- Marketing.
- Public Relations.
- Social Media update and management.
- Conduct Open Water to Divemaster Courses.
- Conduct PADI Specialty Course.
- Provide consultation on Coral Conservation.
- Provide Safety Diver Services.
- Supervised work of contracted employees to keep on task for timely completion
- Drove operational improvements which resulted in savings and improved profit margins
- Developed team communications and information for meetings
- Demonstrated respect, friendliness and willingness to help wherever needed
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked flexible hours; night, weekend, and holiday shifts
- Conducted research, gathered information from multiple sources and presented results
PADI Open Water Instructor Cum Dive Centre Manager
SORTE MET STELLA SCUBA
Pulau Tioman, Mersing
11.2015 - 06.2017
- Managing Company Accounts.
- Managing all logistics requirement e.g., Accommodations, Boat and Equipment Rental and Dive Centre placement.
- Public Relations.
- Conduct Open Water to Divemaster Courses.
- Conduct PADI Specialty Course.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Eliminated downtime and maximized revenue by providing top project quality control
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Identified issues, analyzed information and provided solutions to problems
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Resolved problems, improved operations and provided exceptional service
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Proved successful working within tight deadlines and fast-paced atmosphere
Manager
CENDANASARI INSURANCE BROKERS SDN. BHD
Seri Kembnagan, 10
11.2001 - 08.2015
- Plan and Conduct Risk Survey.
- Provide consultation on Insurance Coverage.
- Consultation pertaining Compliance – General and Takaful.
- Managing all Treaty Negotiations between Brokers, Insurers and Re – Insurance.
- Assisting Accounts Department and Human Resource 2.
- Devising Quarterly and Annual Audit Report Submissions to Bank Negara Malaysia, Malaysia Insurance Takaful Broker Association and Internally.
- Monitoring I.T.
- Department.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Applied customer feedback to develop process improvements and support long-term business needs
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Directed staff and managed annual capital budget
- Accomplished multiple tasks within established timeframes
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Evaluated report data to proactively adjust and enhance operations
- Recorded inventory sales into organization's weekly income report
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Developed and maintained relationships with customers and suppliers through account development
Reservation Assistant
MALAYSIA AIRLINES
Subang Jaya, 10
09.2000 - 04.2001
- Managing Flight Reservation.
- Provide consultation on Flight Information, Promotion and Update.
- Consultation on General Rules and Enquiries.
- Assisting Human Resource in Training.
- Preparations of Customer Reservations via KOMMAS or QUINTET.
- Assisting I.T.
- Department in developing online reservation system.
- Handled reservations and answered questions from interested patrons for busy 80 - Flight Ticket Bookings
- Checked in average of 20 passengers per 10 minutes
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Identified issues, analyzed information and provided solutions to problems
- Improved operations through consistent hard work and dedication
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
BASIC CERTIFICATE COURSE IN TAKAFUL BROKING -
Insurance And Takaful Broking Association
Damansara 01.2012 - 01.2012
ADVANCE DIPLOMA -
SEGi College Subang Jaya
Subang Jaya 06.2005 - 09.2007
CERTIFICATE IN INSURANCE BROKING -
Malaysian Institute of Insurance
Damansara 02.2003 - 02.2003
Sijil Pelajaran Malaysai ( SPM ) -
Sekolah Menengah Subang Utama
Subang Jaya 01.1997 - 12.1997
Skills
Relationship building
undefinedAccomplishments
- Documented and resolved Malaysia Airlines Insurance Claims which led to the claims to be paid by Lloyd's London.
- Achieved budget requirement by completing payment invoices to the client with accuracy and efficiency.
- Achieved closing of accounts and balance through effectively helping with Bank Negara Annual Report.
Interests
Swimming
Reading
Technical Information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Scuba Diver Trainer Cum Operations Manager
PANDA DIVER SCUBA ACADEMY, PADI Master
09.2017 - Current
PADI Open Water Instructor Cum Dive Centre Manager
SORTE MET STELLA SCUBA
11.2015 - 06.2017
BASIC CERTIFICATE COURSE IN TAKAFUL BROKING -
Insurance And Takaful Broking Association
01.2012 - 01.2012
ADVANCE DIPLOMA -
SEGi College Subang Jaya
06.2005 - 09.2007
CERTIFICATE IN INSURANCE BROKING -
Malaysian Institute of Insurance
02.2003 - 02.2003
Manager
CENDANASARI INSURANCE BROKERS SDN. BHD
11.2001 - 08.2015
Reservation Assistant
MALAYSIA AIRLINES
09.2000 - 04.2001
Sijil Pelajaran Malaysai ( SPM ) -
Sekolah Menengah Subang Utama
01.1997 - 12.1997