Hi, I’m
Xiao Hui Phua
Freight Forwarder Specialist
Seri Kembangan, Selangor
Summary
Results-driven professional with focus on international customer service. Adept at managing client relationships and streamlining shipment processes to enhance service delivery. Known for strong collaboration and adaptability to changing requirements. Skilled in effective communication and problem-solving.
Overview
11
years of professional experience
2
years of post-secondary education
Work History
Lion Worldwide Services (M) Sdn Bhd
Overseas Development Manager For East Asia
05.2024 - Current
Job overview
- Negotiated contracts with vendors and service providers for cost-effective solutions that supported customer requirements.
- Responsible for establishing and managing relationships with customers in need of the firm’s freight transportation services.
- Participate in contract and price negotiations with customers.
- Follow up on customer communications in a timely and professional manner.
- Take ownership of customers' issues and follow through till resolution.
Vector Global Logistics
Key Account Manager For South East Asia
06.2022 - 05.2024
Job overview
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
KFS Shipping Sdn Bhd
Head Operation Of Shipment Controlling
01.2019 - 06.2022
Job overview
- Oversee with internal departments such as operations, sales, and finance to ensure smooth handling of Export/Import shipments.
- Excellent communication skills for controlling the operation team and customer respectively.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working as a team and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Kuehne Nagel
Sea Export Customer Service
12.2014 - 12.2018
Job overview
- Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
- Enhanced client satisfaction by efficiently addressing and resolving export-related issues.
- Developed comprehensive knowledge of trade/custom regulations, tariffs, closely follow up for AMS submission status and ensuring smooth transactions across borders.
- Responsible for daily rate inquiry related to external and internal parties.
- Invoicing to customers and inter-companies in compliance with the company guideline and rule
Expeditors International
Air Export Customer Service
09.2013 - 10.2014
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Liaise with customers on shipment arrangement according to the customers’ instructions, follow up and update shipment status proactively.
- Communicate with oversea offices for shipment arrangement to ensure shipments handling properly and efficiently.
- Invoicing to customers and inter-companies in compliance with the company guideline and rule.
- Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
Education
Southern University CollegeJohor Bahru, Johor, Malaysia
Diploma from Diploma Hospitality Mamagement
01.2012 - 08.2013
Skills
Freight forwarding experience
Timeline
Overseas Development Manager For East Asia
Lion Worldwide Services (M) Sdn Bhd
05.2024 - Current
Key Account Manager For South East Asia
Vector Global Logistics
06.2022 - 05.2024
Head Operation Of Shipment Controlling
KFS Shipping Sdn Bhd
01.2019 - 06.2022
Sea Export Customer Service
Kuehne Nagel
12.2014 - 12.2018
Air Export Customer Service
Expeditors International
09.2013 - 10.2014
Southern University College
Diploma from Diploma Hospitality Mamagement
01.2012 - 08.2013
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