AZWA NAIMI MAT AZIZ (Emy)
KAJANG, SELANGOR
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Authentic Patisserie Supplies Sdn Bhd
05.2024 - Current
- Oversaw customer inquiries and resolved issues effectively and efficiently.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Process daily customer ordering.
Logistic Admin Executive
Aryzta Food Solution (M) Sdn Bhd
10.2023 - 04.2024
- Coordinated daily administrative tasks and office operations
- Prepare weekly and monthly schedule for the driver daily operation
- Assisted in preparing reports and presentations for management
- Facilitated communication between departments and external partners
- Supported HR with recruitment processes and onboarding activities
Admin Executive
Shell Petrol Station Putrajaya
03.2022 - 07.2023
- Trained new employees on operational procedures and customer service expectations.
- Organized promotional displays to enhance product visibility and customer engagement.
- Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Processed purchase orders for office supplies, equipment and services as needed.
- Prepared reports, presentations, agendas and other documents as requested by management.
- Answered and routed phone calls and emails, always maintaining confidentiality.
- Compiled data from various sources for use in preparing reports or presentations for senior management.
Demand Supply Planner & Trade Asset Executive
Aryzta Food Solution (M) Sdn Bhd
12.2020 - 02.2022
- Managed supply chain operations to ensure product availability and timely delivery.
- Coordinated inventory levels to meet production requirements and minimize stockouts.
- Analyzed demand forecasts to optimize purchasing and reduce excess inventory.
- Developed supply planning strategies to align with production schedules and customer needs.
- Monitored market trends to anticipate changes in supply and demand dynamics.
Customer Service Executive
Aryzta Food Solution (M) Sdn Bhd
12.2017 - 12.2020
- Processed orders efficiently using company software systems.
- Provided product information to customers to enhance satisfaction.
- Trained new staff on customer service protocols and tools.
- Facilitated communication between customers and management for issue resolution.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Prepared detailed reports of daily activities for management review.
Sales Associate
Club 21
07.2017 - 11.2017
- Assisted customers with product selections and inquiries.
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to resolve complaints and issues.
- Conducted regular stock checks to ensure product availability.
- Implemented promotional displays to drive sales engagement.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Executive
Deluxe Food
01.2017 - 06.2017
- Managed customer inquiries through phone and email channels.
- Resolved product issues by collaborating with internal teams.
- Processed orders efficiently using company software systems.
- Provided product information to customers to enhance satisfaction.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Performed follow-up calls to customers regarding their inquiries or orders.
Customer Service Officer
Aryzta Food Solution (M) Sdn Bhd
11.2014 - 12.2016
Senior Sales Associate
FJ Benjamin Sdn Bhd (Guess)
03.2013 - 01.2014
Assistant Store Manager
99 Speedmart
02.2012 - 12.2012
Store Associate
7Eleven
04.2009 - 07.2009
- .
Education
Bachelor of Management - Quality Management
UNITAR
01.2009
Skills
- Customer Service
- Discipline
- Punctuality
- High sense of responsibility
Hobbies and Interests
- Travelling
- Bowling
- Watch Movie
- Gadget Seeker
Work History - Retail Experience
04/01/09, Various retail industry experience starting as a Store Associate in 7Eleven.
Timeline
Customer Service Manager
Authentic Patisserie Supplies Sdn Bhd
05.2024 - Current
Logistic Admin Executive
Aryzta Food Solution (M) Sdn Bhd
10.2023 - 04.2024
Admin Executive
Shell Petrol Station Putrajaya
03.2022 - 07.2023
Demand Supply Planner & Trade Asset Executive
Aryzta Food Solution (M) Sdn Bhd
12.2020 - 02.2022
Customer Service Executive
Aryzta Food Solution (M) Sdn Bhd
12.2017 - 12.2020
Sales Associate
Club 21
07.2017 - 11.2017
Customer Service Executive
Deluxe Food
01.2017 - 06.2017
Customer Service Officer
Aryzta Food Solution (M) Sdn Bhd
11.2014 - 12.2016
Senior Sales Associate
FJ Benjamin Sdn Bhd (Guess)
03.2013 - 01.2014
Assistant Store Manager
99 Speedmart
02.2012 - 12.2012
Store Associate
7Eleven
04.2009 - 07.2009
Bachelor of Management - Quality Management
UNITAR
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