Azwan Bin Loren
Kuching,Sarawak
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
4028
4028
years of post-secondary education
Work History
Customer Service Executive
SCICOM (MSC) Berhad
Kuching, Sarawak , Malaysia
11.2025 - Current
- Assisted customers with inquiries and resolved complaints efficiently.
- Processed orders and managed customer accounts accurately.
- Utilized CRM systems to track interactions and update customer information.
- Participated in training sessions to enhance product knowledge and customer service skills.
Customer Service Professional
1 MILLENIUM INTERNATIONAL SDN BHD
Kuching, Sarawak
08.2021 - 11.2025
- Delivered prompt and professional assistance to customers regarding billing, service plans, and technical issues.
- Resolved customer inquiries daily, to achieve productivity
- Provided product information to enhance customer understanding and satisfaction.
- Utilized communication skills to build rapport with diverse clientele.
Senior cashier Professional
AEON CO (M) BHD
Kuching, Sarawak
03.2018 - 07.2021
- Helps in transaction process of money between account and cashier as well as supervise cashier team
- Maintaining the flow process of exchanging moneys during opening and closing of operation.
- To ensure all operations complied to the company’s standard operation procedure (SOP).
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
Internship
SEJINGKAT POWER CORPORATION
Kuching, Sarawak
01.2014
- Assisted senior woodworkers in building and installing cabinetry and custom furniture pieces.
- Industrial Training during studies as part of the program at Polytechnic.
- Activities includes report writing, observations of process flow of the maintenance job, mainly focusing on servicing boiler parts such as valves, soot blower and oil gun.
Education
Diploma - Mechanical Engineering
Polytechnic Ibrahim Sultan
JohorSMK Green Road
Skills
- Proficient in using hand and power tools
- Technical Troubleshooting
- Conflict Resolution
- Product Knowledge
- Team Collaboration
- Customer relationship management
- Technical issue resolution
Languages
Malay
First Language
English
Intermediate
B1
Timeline
Customer Service Executive
SCICOM (MSC) Berhad
11.2025 - Current
Customer Service Professional
1 MILLENIUM INTERNATIONAL SDN BHD
08.2021 - 11.2025
Senior cashier Professional
AEON CO (M) BHD
03.2018 - 07.2021
Internship
SEJINGKAT POWER CORPORATION
01.2014
Diploma - Mechanical Engineering
Polytechnic Ibrahim Sultan
SMK Green Road