SAP ERP Software
Azura Jamal
Senior Officer, Regional Human Resource - Asia
Kuala Lumpur,14
Summary
Accomplished HR professional with a proven track record at Aljazeera International, enhancing team efficiency and reducing operational costs through innovative strategies. Skilled in Human Resources Management and Team Leadership, adept at fostering professional growth and streamlining recruitment processes. Achieved significant improvements in employee satisfaction and retention. Hardworking Senior Human Resource Officer practiced at planning, conducting and reviewing Administrative & Human Resource work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Senior Officer, Regional Human Resource - Asia
Aljazeera International (M) Sdn Bhd
03.2015 - Current
- Established strong relationships with different Departments to to support the departments need and requirements.
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Increased team efficiency by streamlining communication and implementing new project management strategies.
- Advised executive leadership on business strategy development by providing insightful analysis of industry trends, competitive landscape assessments, and risk mitigation recommendations.
- Provided strong leadership to enhance team productivity and morale.
- Generated reports detailing findings and recommendations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant HR Manager
Aljazeera International (M) Sdn Bhd
02.2011 - 03.2015
- Maintained accurate records of personnel data, ensuring compliance with federal and state regulations.
- Reduced company turnover rate by implementing effective retention strategies and regularly reviewing employee feedback.
- Enhanced workplace culture by organizing team-building events and promoting open communication channels.
- Conducted thorough exit interviews to identify areas for improvement within the organization.
- Managed payroll processing, maintaining accurate records for tax reporting purposes.
- Assisted in conducting internal investigations related to harassment or discrimination claims, ensuring proper resolution according to established guidelines.
- Implemented HR policies and procedures that complied with legal requirements while supporting organizational objectives.
- Improved employee satisfaction by streamlining the onboarding process for new hires.
- Facilitated performance review processes, providing constructive feedback and assisting employees in setting attainable goals for professional growth.
- Participated in hiring panels, providing valuable insights into candidate selection based on skills, qualifications, and cultural fit assessments.
- Managed recruitment efforts, resulting in a more diverse and qualified workforce.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Processed employee claims involving performance issues and harassment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Human Resource Officer
Aljazeera International (M) Sdn Bhd
12.2008 - 02.2011
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Recruitment Specialist
IA Group Sdn Bhd
01.2007 - 11.2008
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with managers to identify and address employee relations issues.
Senior Recruitment Consultant
Agensi Pekerjaan Bostonweb IPlacements
04.2006 - 12.2006
- Implemented creative talent acquisition techniques, such as employee referral incentives and social media campaigns, to attract top-quality candidates.
- Established strong relationships with industry professionals through networking events and social media outreach.
- Facilitated successful placement of high-caliber candidates into senior-level positions across various industries through effective executive search methods.
- Negotiated competitive compensation packages on behalf of candidates, ensuring mutually beneficial outcomes for both parties involved.
- Led a team of junior consultants, providing mentorship and guidance in achieving their professional goals.
- Assisted with writing job postings and job descriptions for boards.
Recruitment Consultant
Agensi Pekerjaan Select Appointments
03.2004 - 03.2006
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Assisted in organizing job fairs or other recruitment events to increase brand awareness and attract top talent from diverse sources.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Senior Marketing Executive
SJA (M) Sdn Bhd
09.2001 - 12.2003
- Completed and submitted monthly and yearly reports to support executive decision making.
- Enhanced customer engagement through the implementation of targeted social media campaigns and content strategies.
- Conducted comprehensive market research to identify emerging trends and opportunities for business growth.
- Cultivated strong relationships with key clients, resulting in repeat business and long-term loyalty.
- Planned and executed events and marketing programs to increase qualified leads.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Senior Recruitment Consultant
Kelly Services
07.1999 - 07.2001
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
- Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Account Executive
IT Associates (M) Sdn Bhd
06.1997 - 03.1999
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Managed a diverse portfolio of key accounts, maintaining strong professional relationships and high retention rates.
Trainee
PI Capital Services (M) Sdn Bhd
01.1997 - 06.1997
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelor of Arts - Human Resource & Marketing
Anglia Polytechnic University
Chelmsford, United Kingdom 04.2001 -
High School Diploma -
MARA Institute of Technology
Segamat, Johor, Malaysia 04.2001 -
No Degree - High School
Convent Secondary School
Taiping, Perak, Malaysia 04.2001 -
Skills
Team Bonding
Evidence storage
Court appearances
Financial Administration
Report Writing
Human Resources Management
Cross-Functional Communication
Corporate Communications
Team Leadership
Operations Management
Additional Information
Courses and achievements
2001 - Kelly Services (M) Sdn Bhd
Awarded Best top 5 Recruitment Consultants - Hiring of permanent employees for Corporate clients
2004 - Select Appointments (M) Sdn Bhd
Awarded Best team - Contract hiring for MNC companies
- Increased hiring of contract employees to 300 employees
2005 - Certificate of Competency Based selection skills
Software
EPE Easypay payroll Software
Microsoft Excel, Powerpoint, Words
Timeline
Senior Officer, Regional Human Resource - Asia
Aljazeera International (M) Sdn Bhd
03.2015 - Current
Assistant HR Manager
Aljazeera International (M) Sdn Bhd
02.2011 - 03.2015
Human Resource Officer
Aljazeera International (M) Sdn Bhd
12.2008 - 02.2011
Recruitment Specialist
IA Group Sdn Bhd
01.2007 - 11.2008
Senior Recruitment Consultant
Agensi Pekerjaan Bostonweb IPlacements
04.2006 - 12.2006
Recruitment Consultant
Agensi Pekerjaan Select Appointments
03.2004 - 03.2006
Senior Marketing Executive
SJA (M) Sdn Bhd
09.2001 - 12.2003
Bachelor of Arts - Human Resource & Marketing
Anglia Polytechnic University
04.2001 -
High School Diploma -
MARA Institute of Technology
04.2001 -
No Degree - High School
Convent Secondary School
04.2001 -
Senior Recruitment Consultant
Kelly Services
07.1999 - 07.2001
Account Executive
IT Associates (M) Sdn Bhd
06.1997 - 03.1999
Trainee
PI Capital Services (M) Sdn Bhd
01.1997 - 06.1997
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