Summary
Overview
Work History
Education
Personal Information
Skills And Strengths
Accomplishments
Certification
References
Timeline
Generic
AZRUL MUZAKHAIR BIN MUHAMMED ADNAN

AZRUL MUZAKHAIR BIN MUHAMMED ADNAN

SERVICE ADVISOR
Cheras

Summary

Committed Service Advisor with ability to manage customer inquiries, provide accurate advice and problem-solving skills for providing customers with best possible service.

Overview

22
22
years of professional experience
1
1
Certification
2
2
Languages

Work History

Service Advisor

GERMAN MOTORS SDN BHD
09.2022 - 05.2024
  • To serve and handle customer maintenance and concern
  • To print detailed service repair order using standard task list and obtain signature form customer for approval of all jobs.
  • Prepare cash repair estimate and quotation for repair work
  • Advise and explain to customer regarding maintenance, accessories and technical problems to customer.
  • Follow up progress of repairs with team leader, informing customer and obtain approval if there are any additional work to be done.
  • Ensure monthly sales and target achieved.


Service Advisor

GVE Autocare Sdn Bhd (Volkswagen)
01.2020 - 08.2022
  • To serve and handle customer maintenance and concern, To print detailed service repair order using standard task list and obtain signature form customer for approval of all jobs, Prepare cash repair estimate and quotation for repair work, Advise and explain to customer regarding warranty, goodwill, maintenance, accessories and technical problems to customer, Follow up progress of repairs with job controller, informing customer and obtain approval if there are any additional work to be done, Ensure monthly sales and target achieved, Perform PDI (pre-delivery inspection) for new vehicle, Prepare daily throughput, daily revenue, WIP & vehicle intake report, Assigned as team leader for service advisors

Service Advisor

Wearnes Automotive Sdn Bhd (Volkswagen)
06.2017 - 11.2019
  • To serve and handle customer maintenance and concern, To print detailed service repair order using standard task list and obtain signature form customer for approval of all jobs, Prepare cash repair estimate and quotation for repair work, Advise and explain to customer regarding warranty, goodwill, maintenance, accessories and technical problems to customer, Follow up progress of repairs with job controller, informing customer and obtain approval if there are any additional work to be done, Ensure monthly sales and target achieved, Any other duties assign by Superior

Customer Service Officer

Sime Darby Auto Connexion (FORD)
05.2016 - 05.2017
  • To serve and handle customer maintenance and concern, To print detailed service order (SO) using standard task list and obtain signature form customer for approval of all jobs, Prepare cash repair estimate and quotation for repair work, Advise and explain to customer regarding warranty, goodwill, maintenance, accessories and technical problems to customer, Follow up progress of repairs with job controller, informing customer and obtain approval if there are any additional work to be done, Ensure monthly sales and target achieved, Any other duties assign by Superior

Service Advisor

Nasim Sdn Bhd (Peugeot)
06.2014 - 05.2016
  • To advise and handle customer maintenance and concern, To print detailed service order (SO) using standard task list and obtain signature form customer for approval of all jobs, Prepare cash repair estimate and quotation for repair work, Advise and explain to customer regarding warranty, goodwill, maintenance, accessories and technical problems to customer, Follow up progress of repairs with job controller, informing customer and obtain approval if there are any additional work to be done, Any other duties assign by Superior

Mechanic (Part Time)

Plankton Service
12.2013 - 05.2014
  • Servicing and car maintenance.
  • Engine overhaul and wiring troubleshooting.
  • Vehicle repair and maintenance.

Service Advisor

Proton Edar Sdn Bhd
01.2008 - 11.2013
  • Responsible for serving, managing and retaining customer, Ensure all customer cases are attended and delivered as promised, Ensure monthly sales and CSI target achieved, Execute and implement any job assignment and instruction given by Superior

Technician 2

Proton Edar Sdn Bhd
7 2003 - 1 2008
  • Servicing and car periodical maintenance, Engine and wiring troubleshooting, Vehicle repair and maintenance

Junior Technical Assistant (Trainee)

TULIN MARINE SDN BHD
01.2002 - 05.2002

Exposure gained:

  • Assisting project managing in ships maintenance
  • Maintaining and servicing propellers and shafts
  • (Marine Engineering)
  • Ships docking
  • Installing electrical equipment and wiring works
  • Welding and body part repairing of ships

Education

Diploma in Mechanical Engineering -

Ungku Omar Polytechnic
Ipoh, Perak Darul Ridzuan

SPM (V) Automotive Engineering - undefined

Sekolah Menengah Teknik Seri Iskandar
Bota, Perak Darul Ridzuan

Personal Information

  • IC Number: 820316-08-5279
  • Place of Birth: Teluk Intan, Perak
  • Ethnicity: Malay
  • Height: 175 cm
  • Weight: 55 kg
  • Date of Birth: 03/16/82
  • Gender: Male
  • Nationality: Malaysian
  • Marital Status: Married

Skills And Strengths

service system : SAP, GDMS, Autoline, ElsaPro, Workshop Pro, CROSS.

other :  Words, Excel, powerpoint.

Able to use diagnostic/scan tools (for pre-diagnose only) :-

- PDT 2000 : PROTON

- DIAGBOX : PEUGEOT

- IDS : FORD

- VAS6150D : VOLKSWAGEN

Accomplishments

    attended course at MRC Malaysia from 9th - 10th November 2023 for :

    L1 working safely on hybrid & electric vehicle.

    L2 hazard management for emergency & recovery personnel.

Certification

Certified service advisor, Proton Edar Sdn Bhd 2012

References

  • Mr Loh Chee Yong, Managing Director, German Motors Sdn Bhd, No. 4A, Jalan 13/1, Seksyen 13, 46200 Petaling Jaya, Selangor, 012-2230326
  • Mr Navin Manogaran, General Manager (Head of Customer Service Management & Network), MAN Truck & Bus Malaysia, 019-7273156

Timeline

Service Advisor

GERMAN MOTORS SDN BHD
09.2022 - 05.2024

Service Advisor

GVE Autocare Sdn Bhd (Volkswagen)
01.2020 - 08.2022

Service Advisor

Wearnes Automotive Sdn Bhd (Volkswagen)
06.2017 - 11.2019

Customer Service Officer

Sime Darby Auto Connexion (FORD)
05.2016 - 05.2017

Service Advisor

Nasim Sdn Bhd (Peugeot)
06.2014 - 05.2016

Mechanic (Part Time)

Plankton Service
12.2013 - 05.2014

Service Advisor

Proton Edar Sdn Bhd
01.2008 - 11.2013

Junior Technical Assistant (Trainee)

TULIN MARINE SDN BHD
01.2002 - 05.2002

Technician 2

Proton Edar Sdn Bhd
7 2003 - 1 2008

Diploma in Mechanical Engineering -

Ungku Omar Polytechnic

SPM (V) Automotive Engineering - undefined

Sekolah Menengah Teknik Seri Iskandar
AZRUL MUZAKHAIR BIN MUHAMMED ADNANSERVICE ADVISOR