Summary
Overview
Work History
Education
Skills
Timeline
Generic
Azrul Kassim

Azrul Kassim

Sandakan

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Also i am the hardworking and passionate job seeker and ready to help team achieve company goals.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Customer Assistant

F.O.S Suria Sabah
02.2015 - 03.2016
  • Attends to customer needs by answering their queries and dealing with their complaints
  • Also giving information and helping to solve customer problems.
  • Supported promotional events by setting up displays and engaging customers in product demonstrations.
  • Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.

Kitchen Cook

Sabah Hotel
01.2017 - 01.2018
  • Followed and adjusted recipes to create healthy, flavorful meals, and maximize customer satisfaction.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Cleaned and sanitized work areas, utensils and equipment.

Customer Assistant

Syaz Enterprise SDN BHD
01.2019 - 01.2020
  • Assisted customers in locating desired items, ensuring a positive shopping experience.
  • Communicated effectively with customers to address inquiries about products, services, or store policies.
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.

Crew Team Member

Mcdonalds
01.2021 - 03.2022
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Expedited food preparation processes by efficiently assembling orders according to established guidelines.
  • Greeted customers at drive-thru and took food orders.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.

Census Worker

En. Imran Bin Titing
04.2022 - 12.2022
  • Ensured thorough coverage of assigned areas by meticulously following designated routes and schedules.
  • Improved data accuracy by diligently collecting and recording responses from surveyed households.
  • Supported accurate population representation through detailed record keeping and timely submission of collected data.
  • Enhanced community response rates by conducting door-to-door visits for the Census survey.

Education

Skills

Active Learning

Timeline

Census Worker

En. Imran Bin Titing
04.2022 - 12.2022

Crew Team Member

Mcdonalds
01.2021 - 03.2022

Customer Assistant

Syaz Enterprise SDN BHD
01.2019 - 01.2020

Kitchen Cook

Sabah Hotel
01.2017 - 01.2018

Customer Assistant

F.O.S Suria Sabah
02.2015 - 03.2016

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Azrul Kassim