Azrul Kassim
Sandakan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Also i am the hardworking and passionate job seeker and ready to help team achieve company goals.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Assistant
F.O.S Suria Sabah
02.2015 - 03.2016
- Attends to customer needs by answering their queries and dealing with their complaints
- Also giving information and helping to solve customer problems.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.
Kitchen Cook
Sabah Hotel
01.2017 - 01.2018
- Followed and adjusted recipes to create healthy, flavorful meals, and maximize customer satisfaction.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Cleaned and sanitized work areas, utensils and equipment.
Customer Assistant
Syaz Enterprise SDN BHD
01.2019 - 01.2020
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
Crew Team Member
Mcdonalds
01.2021 - 03.2022
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Greeted customers at drive-thru and took food orders.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Census Worker
En. Imran Bin Titing
04.2022 - 12.2022
- Ensured thorough coverage of assigned areas by meticulously following designated routes and schedules.
- Improved data accuracy by diligently collecting and recording responses from surveyed households.
- Supported accurate population representation through detailed record keeping and timely submission of collected data.
- Enhanced community response rates by conducting door-to-door visits for the Census survey.
Education
Skills
Active Learning
Customer Assistance
Friendly and Helpful
Customer Service
Team Collaboration
Honest and Dependable
Teamwork and Collaboration
Timeline
Census Worker
En. Imran Bin Titing
04.2022 - 12.2022
Crew Team Member
Mcdonalds
01.2021 - 03.2022
Customer Assistant
Syaz Enterprise SDN BHD
01.2019 - 01.2020
Kitchen Cook
Sabah Hotel
01.2017 - 01.2018
Customer Assistant
F.O.S Suria Sabah
02.2015 - 03.2016