Azrin Ahza Afif
Taiping, Perak
Summary
Dedicated cabin crew with experience on long haul and short haul flights both business class and economy class with Malaysia's national carrier, Malaysia Airlines. Proficient in English and Malay language. Trained in Emergency procedures and qualified First Aid practitioner. Tailored with the best hospitality training with experience. Seeking to advance my career growth with top known airline, Emirates.
Overview
6
6
years of professional experience
Work History
Cabin Crew Member
Malaysia Airline
11.2024 - Current
- Delivered exceptional customer service by addressing passenger needs and ensuring comfort during flights.
- Assisted in safety briefings, reinforcing protocols to enhance passenger awareness and compliance.
- Collaborated with team members to maintain cabin cleanliness and organization throughout flights.
- Adapted quickly to dynamic situations, providing solutions to onboard challenges and inquiries.
- Cultivated positive relationships with passengers, enhancing overall travel experience through attentive care.
- Participated in regular training sessions, expanding knowledge of emergency procedures and safety regulations.
Barista
Coffee Bean & Tea Leaf
04.2020 - 10.2021
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Operated espresso machines, grinders, and blenders efficiently to meet customer orders promptly.
- Provided exceptional customer service by engaging with patrons and addressing inquiries effectively.
- Assisted in inventory management by monitoring stock levels of coffee beans and supplies regularly.
- Adapted quickly to changing menu items and seasonal promotions while maintaining product knowledge.
Education
High School Diploma -
SMK Temerloh Jaya
Temerloh, Pahang, Malaysia01-2020
Diploma - Business Education
University of Technolgy MARA (UiTM)
Sungai Petani, Kedah, Malaysia04-2024
Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Safety awareness
- Food and beverage service
- Compliance and regulations
- Quality control
Accomplishments
- Provided noteworthy service to travelers and resolved issues efficiently, resulting in an above-average performance rating.
- Displayed a calm demeanor in the most intense situations, which helped boost morale of the entire crew and many passengers.
- Analyze problems that being raised to uncover the root causes of the issues and implement effective solutions.
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Cabin Crew Member
Malaysia Airline
11.2024 - Current
Barista
Coffee Bean & Tea Leaf
04.2020 - 10.2021
High School Diploma -
SMK Temerloh Jaya
Diploma - Business Education
University of Technolgy MARA (UiTM)
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