Microsoft Excel
AZRI NAWAWI
Business Analyst
Gelugor
Summary
Highly motivated Business Analytics graduate with experience in supervisory roles and proficiency in data analysis and visualization tools including Excel, Tableau, PowerBI, SPSS, Smart-PLS, and RapidMiner. Seeking an Analyst position to leverage technical skills, analytical mindset, and leadership experience in contributing to data-driven decision-making and business optimization. Eager to apply expertise in data analysis and problem-solving to help organizations improve operational efficiency and achieve strategic goals.
Overview
9
9
years of professional experience
50
50
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Supervisor
Teleperformance
04.2024 - Current
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Collected, arranged, and input information into database system.
- Presented key findings and recommendations to senior management, influencing data-driven decision making.
- Enhanced scheduling accuracy by monitoring call volumes and adjusting staffing levels accordingly.
Customer Service Representative
Teleperformance
12.2019 - 03.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and other languages by utilizing in-house translation tools.
- Sought ways to improve processes and services provided.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Medical Laboratory Technologist
BP Healthcare Group
05.2017 - 11.2018
- Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
- Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Reduced sample contamination risks by adhering to strict protocols in the preparation and handling of specimens.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Provided comprehensive training for new staff, fostering a supportive learning environment for skill development.
- Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Recorded and maintained accurate data to facilitate tracking of results.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Evaluated and interpreted laboratory results to determine diagnoses.
- Prepared reports to document laboratory results and findings.
- Identified and troubleshot technical issues related to laboratory procedures.
Internship Student
Acumen Scientific Sdn. Bhd
10.2016 - 03.2017
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Explored new technologies and approaches to streamline processes.
- Contributed to the development of new testing methods for more accurate environmental analysis.
- Performed complex calculations for data interpretation purposes, enabling clear understanding of test results among team members.
- Performed statistical analysis of environmental data.
Education
Business Analytics
Universiti Sains Malaysia (USM)
Penang 04.2001 - 11.2024
Bachelor of Science - Biomedical Science (Hons)
Management And Science University (MSU)
Shah Alam, Selangor 04.2001 - 07.2016
Matriculation - Mathematics, Biology, Chemistry and Computer Science
Kedah Matriculation College
Changloon, Kedah 04.2001 - 05.2012
Skills
Data analysis expertise
Advanced Excel skills
Power BI data visualization
Tableau data visualization skills
Real-time analytics dashboard
Basic Python programming skills
Operational efficiency management
Customer support expertise
Workflow evaluation and refinement
Performance improvement strategies
Coaching and mentoring
Problem-solving aptitude
Effective team leadership
Areas Of Expertise
MS Excel (Pivot table, V-lookup), MS Word, MS Power Point, MS Teams, MS Outlook, Tableau, Power BI, Smart-PLS, Rapid Miner, Slack, Outlook, Zoom, MS Teams, Malay, English
Involvements And Accomplishments
- Top performers trip to Finland and Sweden joining Client's Event (2023)
- Emerge Silver awards for quarter top performers (2024)
- Most improved new hire team award (2024)
- 5 years loyalty award (2025)
- Participated in LSS project (2024)
Accomplishments
- Used Microsoft Excel to develop team performance tracking spreadsheets.
- Supervised team of 14 staff members.
- Collaborated with team of training and quality in the development of new hire batch.
Software
PowerBI
Tableau
SPSS
Smart-PLS
Rapid Miner
Microsoft Power Point
Microsoft Word
Microsoft Publisher
Outlook
Microsoft Teams
Jupyter
ChatGPT
Certification
PowerBI
Hobbies
- Travel
- Photography
- Plants
- Reading
- Data visualization
Timeline
Excel Data Analytic
04-2025
The Three Pillars of Effective Communication
02-2025
Microsoft 365 Copilot and Business Chat
01-2025
Supervisor
Teleperformance
04.2024 - Current
PowerBI
11-2023
Collaborating with G Suite Apps
04-2023
Introduction to Data Analysis using Microsoft Excel
04-2023
Customer Service Representative
Teleperformance
12.2019 - 03.2024
Medical Laboratory Technologist
BP Healthcare Group
05.2017 - 11.2018
Internship Student
Acumen Scientific Sdn. Bhd
10.2016 - 03.2017
Business Analytics
Universiti Sains Malaysia (USM)
04.2001 - 11.2024
Bachelor of Science - Biomedical Science (Hons)
Management And Science University (MSU)
04.2001 - 07.2016
Matriculation - Mathematics, Biology, Chemistry and Computer Science
Kedah Matriculation College
04.2001 - 05.2012
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