AZREN AZMAN
Selangor,Malaysia
Summary
Accomplished professional with expertise in operational strategy, event management, and quality assurance.
Demonstrates a strong understanding of profit and loss management, regulatory compliance, and KPIs monitoring with goals set by the Management.
Proven track record in staff recruitment and development, ensuring customer service excellence through effective communication. Committed to driving organisational success by leveraging skills to enhance operational efficiency and achieve business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Banquet Operations Manager
Le Meridien Putrajaya
Putrajaya, Malaysia
10.2024 - Current
- Overseeing the planning, organization, coordination and supervision of all banquet events including Outside Catering Services.
- Ensures guest receive the highest level of service and satisfaction as per in line with the brand standards and Company goals.
- Assist with event planning and execution, including communicating with guests and vendors, and ensuring timely and accurate billing.
- Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements
- Supervises and train banquet staff, ensuring high levels of customer satisfaction and service excellence.
- Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
- Assist with budget preparation, inventory management, and purchasing of necessary supplies and equipment.
- Manages the Department expenses in order to achieve the targeted profitability as set by the Director of Food & Beverage. Daily Revenue Reports versus the Budgets are prepared by Assistant Banquet Operation Manager to ensure all are aligned with the Company goal.
- Assist with Payroll related matters (Overtime, Hiring and termination) and managing casual labors/part timers in accordance to the Budget.
- Manages the Balance Score Card for the department and ensures the goals are met every month.
Banquet Supervisor
Le Meridien Putrajaya
Putrajaya, Selangor
12.2021 - 10.2024
- Created work schedules for banquet staff according to event requirements thereby managing manpower efficiently.
- Trained new employees on job duties and company policies leading towards effective team performances.
- Assisted in menu planning for special events, ensuring diversity and quality of food options.
- Reviewed event bills for accuracy before sending them out to clients.
- Oversaw the preparation and presentation of dishes at banquet functions.
- Provided exceptional customer service, resulting in high levels of customer satisfaction.
- Conducted pre-event briefings for team members to ensure clarity in roles and responsibilities.
- Coordinated with external suppliers such as florists or technicians to support event needs when required.
- Facilitated seamless communication between kitchen staff and servers for efficient food service during banquets.
- Ensured adherence to health and safety regulations by staff members at all times.
- Managed all aspects of event setup and breakdown, leading to timely and successful banquets.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations for Banquet Department)
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Created team building initiatives to encourage upselling (Marriott Bonvoy enrollment) and meet revenue targets as set by the Director of Food and Beverage
Banquet Captain
Le Meridien Putrajaya
Putrajaya, Selangor
12.2018 - 12.2021
- Ensured efficient operation by supervising banquet staff.
- Facilitated meeting setup, providing a professional environment.
- Trained new staff members; enhanced workforce competencies.
- Delivered exceptional customer service to enhance guest experience.
- Oversaw equipment setup, fostering optimal functionality.
- Checked inventory regularly; avoided shortage of supplies during events.
- Monitored staff performance for quality service delivery.
- Addressed customer complaints promptly, resolving issues effectively.
- Conducted pre-event briefings for smooth operations.
- Delivered quality service by providing warm and welcoming environment.
- Followed food hygiene and safety procedures in line with requirements.
Banquet Waiter
Le Meridien Putrajaya
Putrajaya, Malaysia
01.2017 - 12.2018
- Delivered exceptional customer service by attentively listening to guest requests.
- Improved table turnover rate with efficient clearing and resetting of tables.
- Escorted guests to their tables courteously, setting a welcoming tone right at the start of their visit.
- Adhered strictly to health regulations whilst handling food and beverages.
- Managed difficult customer situations tactfully, resulting in positive feedback from patrons.
- Resolved billing discrepancies swiftly, providing hassle-free checkout experience for guests.
- Maintained clean and organised dining area, contributing to a pleasant atmosphere.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Banquet Supervisor
Hotel Puri Pujangga
Bangi, Selangor
12.2014 - 12.2015
- Handled last-minute changes or requests from clients gracefully ensuring client satisfaction.
- Ensured smooth running of banquet events by effectively coordinating with kitchen and service staff.
- Maintained cleanliness standards during events, contributing to an enjoyable atmosphere for guests.
- Provided exceptional customer service, resulting in high levels of customer satisfaction.
Customer Service Representative
Kuala Lumpur International Airport, KLIA
Sepang, Selangor
01.2013 - 12.2014
- Offered technical support, leading to enhanced user experience.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Performed administrative duties contributing towards smooth airline operation (ground)
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Education
Sijil Pelajaran Malaysia (SPM) -
SMK Engku Husain
Skills
- Operational strategy
- Inventory control
- Quality assurance
- Staff recruitment and development
- Regulatory compliance
- Profit and loss understanding
- Customer service excellence
- Effective communication
- KPIs monitoring
Languages
English
Fluent
Malay
Fluent
Certification
1. Certified Departmental Trainer
2. Essential Skills for Supervisors and Managers (Marriott Programme)
3. EMBARK Leadership Course (4 session course)
4. Marriott Development Academy
5. F&B Enhanced Upselling Skilss
References
References available upon request.
Timeline
Assistant Banquet Operations Manager
Le Meridien Putrajaya
10.2024 - Current
Banquet Supervisor
Le Meridien Putrajaya
12.2021 - 10.2024
Banquet Captain
Le Meridien Putrajaya
12.2018 - 12.2021
Banquet Waiter
Le Meridien Putrajaya
01.2017 - 12.2018
Banquet Supervisor
Hotel Puri Pujangga
12.2014 - 12.2015
Customer Service Representative
Kuala Lumpur International Airport, KLIA
01.2013 - 12.2014
Sijil Pelajaran Malaysia (SPM) -
SMK Engku Husain
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