AZRAN AHMAD
SENIOR SYSTEM ANALYST
PUTRAJAYA,Putrajaya
Summary
Knowledgeable Systems Analyst with history of progressive leadership and project management, including gathering requirements, developing user cases and delivering key initiatives. Excellent ability to align teams and drive collaboration and cohesion to complete projects on time and within budget. Experienced business and systems analyst with 17 years of IT experience with emphasis in management information system. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes.
Customer-focused IT professional, expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. Acknowledged for capacity to tackle challenging issues, analyse viable alternatives, and provide innovative solutions that reside well within clients' financial and time frameworks. Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike—universally praising team spirit, independent work habits, and the determination to conquer technical challenges. A resourceful, lifelong learner, embracing knowledge as an instrument for improved trouble-solving effectiveness.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
31
31
Certifications
Work History
SENIOR SYSTEM ANALYST
ICT Strategic Development and Architecture Division, MAMPU
Cyberjaya, Selangor
12.2019 - Current
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Investigated and addressed ICT projects' issues to enhance usability and improve functionality.
- Defined business goals to determine systems requirements.
- Improved ICT projects by adding new features and infrastructure, enhancing the benefits of the project to client.
- Evaluated and adopted new technologies to address changing industry needs.
- Gathered requirements and performed gap analysis through design workshops with users.
- Conducted technical research to support data resolution and production updates.
- Analyzed user workflow and information system requirements compliance.
- Pinpointed cost-effective improvements to ICT projects and suggesting components for designated upgrades cycles.
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Assessed business needs and problem areas to create focused solutions.
- 17 years experience designing and implementing computer system requirements.
SENIOR SYSTEM ANALYST
Bahagian Pengurusan Teknologi Maklumat, Jabatan Akauntan Negara Malaysia
Putrajaya, Putrajaya
10.2019 - 12.2019
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Oversaw installation of software programs and hardware systems to meet the organisation requirements.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Diagnosed, troubleshot and resolved network and system problems.
- Resolved or escalated problem tickets to resolve user issues.
- Maintained and administered computer networks and environments, including computer hardware, software and applications.
- Participated in acquiring and maintaining networking contracts.
- Conducted periodically meetings with junior technicians to discuss program specifications, process models and more.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
VISITING RESEARCHER
Salford Business School, University of Salford
Manchester, United Kingdom
09.2017 - 12.2017
- Generated literature review, performed analysis and helped produce reports outlining results.
- Interacted with participants in the same studies in diverse ways, including preparing for literature review and research model.
- Wrote research papers, reports, reviews and summaries regarding my research on model competency development.
- Performed research into study topics to increase knowledge and ability to provide valuable contributions.
- Prepared complete documentation of research activities for reference purposes.
- Gathered and organized information for research purposes.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Collaborated with team members to initiate best practices to achieve organizational goals.
- Maintained excellent attendance record, consistently arriving to work on time.
SYSTEM ANALYST
Bahagian Pengurusan Maklumat, Kementerian Pelajaran Malaysia
Putrajaya, Putrajaya
02.2010 - 08.2015
- Assessed, defined and document scope of projects.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Supported system developers by creating system models, diagrams, and charts.
- Provided client support on system operation and troubleshooting.
- Gathered requirements and performed gap analysis through design workshops with users.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Established specifications and coordinated production with software programmers.
- Improved system and business intelligent (BI) by adding new features and infrastructure, enhancing the work process and reporting.
- Resolved malfunctions with systems and programs through troubleshooting.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
PROGRAMMER
Bahagian Pengurusan Maklumat, Kementerian Pelajaran Malaysia
Putrajaya, Putrajaya
01.2009 - 02.2010
- Designed and developed three (3) information system of web applications.
- Debugged and modified three (3) information system components.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Delivered and maintained scalable system architecture to support high-availability Internet site with various internal applications.
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
- Modified existing information system to correct coding errors, upgrade interfaces and improve overall performance.
- Wrote code on Linux environment platform using Cold Fusion and PHP.
- Built databases and table structures following Oracle architecture methodology for web applications.
- Built, tested and deployed scalable, highly available and modular software products.
- Updated documentation with project deviations to capture changes.
PROGRAMMER
Public Works Department of Malaysia, Headquarters
Kuala Lumpur, Kuala Lumpur
07.2003 - 07.2006
- Debugged and modified project monitoring software components.
- Designed and developed modules for project monitoring software web applications.
- Wrote highly maintainable, solid code for project monitoring system, forming core framework and earning consistent praise from subsequent developers since initial version.
- Built, tested and deployed scalable, highly available and modular software products.
- Completed device and component installation and maintenance activities.
- Wrote code on linux platform using PHP Language.
- Collaborated with product management to design, build and test systems.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Worked closely with clients to establish specifications and system designs.
SOFTWARE DEVELOPER
Biznas Sdn. Bhd.
Kuala Lumpur, Kuala Lumpur
06.2002 - 07.2003
- Delivered and maintained scalable system architecture to support high-availability Internet site with various internal applications.
- Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
- Coordinated with project management staff on database development timelines and project scope.
- Carefully documented technical workflows and knowledge in private wiki for education of newly hired employees.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
STUDENT TRAINEE
Center for Advance Software Engineering, University Technology of Malaysia
Kuala Lumpur, Kuala Lumpur
09.2001 - 03.2002
- Gained understanding of invoice preparation procedures by closely monitoring purchasing and procurement processes.
- Achieved the training by completing an invoice system with accuracy and efficiency.
- Abided by company's policies and procedures.
- Worked under supervision of management and helped plan and organize daily work tasks.
Education
Diploma in IT - Information Technology
Universiti Sultan Zainal Abidin (UNISZA)
Kuala Terengganu, Terengganu 10.1999 - 12.2002
Bachelor of Science - Computer Science (Hons)
Universiti Kebangsaan Malaysia (UKM)
Bangi, Selangor 07.2006 - 07.2008
Master of Science - Information Technology (Mixed Mode)
Universiti Teknologi MARA (UiTM)
Shah Alam, Selangor 09.2011 - 08.2014
Ph.D. - Information Technology
Universiti Teknologi Mara (UiTM)
Shah Alam, Selangor 08.2015 - Current
Skills
Business systems management
IT systems implementation
Systems testing
Computer systems efficiency
System performance and functionality
Computer systems knowledge
System components
System information
Software system development
Project Management
Software Development
Programming
Systems Integration
Decision Support Systems
Oracle Databases
MySQL Administration
PostgreSQL Administration
Data Synthetization and Analysis by using Rasch Measurement Model
Critical Problem-Solving
Creating and Mapping Solutions
Training and Support
Event Management
Liaison or Protocol Officer
Successful Key Projects
- Invoice Management System for CASE UTM - Analysis and design the system and database structure for invoice management system using Visual Basic Language. Testing the system and compile documentation for developer and user.
- Project Monitoring System for JKR Malaysia - Maintaining system and database for the project. Deal with PHP Language and postgreSQL. Joining internal audit team to assess the competency in using the system. Involved in users training.
- Repository for PTSL UKM - Analysis and design the system and database structure. Developed the system using XML Language.
- Boarding and Vocational School Intake Management System for KPM - Analysis, design and develop the systems using Cold Fusion and Oracle database. Involve in testing, training, documentation and maintenance phase.
- Sistem Survey v1.0 - Analysis, design and develop a survey system for UKM research officer to capture survey data from public and import to SPSS for data analysis.
- Business Intelligent for MOE - Analysis, design and develop BI for KPM top management using Oracle BI. Office Business Intelligent for MOE Automation: Analysis, design and develop Office Automation System such Document Management, Claim Management, Biometric, Booking System, Training Management System and Helpdesk.
- myMeeting - This system based on Open Source and developed by MAMPU, focus on consultation to use and upgrade the system for needs by the organizations.
- Sistem e-Prestasi KPM - Analysis, design and develop a competency value key-in system of teacher yearly appraisal.
- Draft of Network Security Document - Design the draft for the Information Security Management System (ISMS) for Accountant General's Department of Malaysia (JANM).
Certification
Kursus Sistem Sepakat SKALA Workflow
Publication
- 2016 - The Relationship Between the Attributes of Procurement Officers and the Attributes of Successful Project Management with the Influence of Procurement Procedure in Information System Outsourcing: A Systematic Literature Review - International Conference on ICT for Transformation 2016 (ICT4T) – Kota Kinabalu. International Journal of Engineering and Technology (Q3).
- 2017 - Critical Review on The Competency Measurement Model of ICT Procurement Officer in Public Sector - 2nd International Conference on Advances in Computer Science, Engineering and Communications (ICACEC 2017) – Hong Kong - International Journal of Control Theory and Applications (Q4).
- 2017 - Face Validity Test on Validity and Reliability of ICT Procurement Officer Competency Measurement Instrument by Using Rasch Model - Pacific Rim Objective Measurement Symposium 2017 (PROMS2017) – Kota Kinabalu - Conference Publication.
- 2018 - Assessing Competency Level of ICT Procurement Officer Based on Rasch Wright - Map 32nd. International Business Information Management Association 2018 (32th.IBIMA) –Seville, Spain - Conference Publication (Scopus Indexed).
Affiliations
- Member of Board of Technologies (MBOT)
- Member of Independent Peer Reviewer for 29th and 36th IBIMA International Conference
- Committee of Malaysia Rasch Association
- Member of Mixed Methods International Research Association
- Ahli Jawatankuasa Semakan Silibus Program Sarjana Teknologi Maklumat (Informatik Pengurusan), UNISZA
Academic Activity
2013
- NVivo 10, Software & Application
2014
- Kursus Metodologi Penyelidikan, Statistik dan SPSS
- Bengkel Sehari Penulisan Tesis Pantas dan Pengurusan Artikel Mendeley
2015
- Kursus Persediaan PhD Siri 1/2015
- IGS Research Skills Seminar
- Rasch Measurement Model: An Introduction
- Rasch Model Workshop by Prof. Trevor Bond
2016
- International Conference on ICT for Transformation 2016
- Post-graduation Colloquium 2016
- 2nd International Conference on Soft Computing in Data Science 2016 (SCDS 2016)
- IGS Data Analysis SPSS (SSH & BM)
- IGS Data Analysis ALTAS.ti
2017
- 2nd International Conference on Advances in Computer Science, Engineering and Communications (ICACEC 2017)
- The UKM Graduate Centre Workshop Series 10/2017: Questionnaire Design
- Peer Reviewer for 29th IBIMA International Conference
- Post-graduation Colloquium 2017
- Penceramah Bengkel Mendeley
- Bengkel Model Pengukuran Rasch
- Pacific Rim Objective Measurement Symposium 2017 (PROMS2017)
- Manchester Science Festival 2017, University of Salford, Manchester
- Method Fair 2017, The University of Manchester
2018
- Rasch Model Measurement Workshop by Rasch Malaysia Chapter
2019
- Training for Trainer (TOT) Rasch Measurement Model
Non-Academic Activity
2012
- GOVERNMENT TRANSFORMATION 2.0 LAB (GTP2.0) - Members of ICT in Education Committee.
2015
- ASIA-PACIFIC CONFERENCE ON EDUCATION AND TRAINING (ACET 2015) - Liaison Officer to Senior Officer of Education Fiji.
2016
- ASEAN EDUCATION MINISTERS MEETING (ASED 2016) - Liaison Officer to Minister of High Education Malaysia.
- ASIA-PACIFIC REGINAL POLICY FORUM ON EARLY CHILDHOOD CARE AND EDUCATION (APFEC 2016) - Liaison Officer to Ministry of State Education Sri Lanka.
- INTERNATIONAL CONFERENCE ON BLUE OCEAN STRATEGY (ICBOS 2016) - Liaison Officer to Secretary-General of Zimbabwe Administrative.
- COMMONWEALTH ASSOCIATION FOR PUBLIC ADMINISTRATION AND MANAGEMENT (CAPAM 2016) - Liaison Officer to Ministry of International Trade and Industry Malaysia.
2017
- 29TH. SEA GAMES KUALA LUMPUR 2017 - Liaison Officer to Vietnam Cricket Team
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
PROFESSIONAL REFERENCES
Puan Noraida binti Mohd Nadzir
Ketua Penolong Setiausaha Kanan
Unit Aplikasi II, Bahagian Pengurusan Maklumat,
Kementerian Kewangan Malaysia,
Kompleks Kementerian Kewangan,
Persiaran Perdana,
Presint 2, 62592, Putrajaya.
noraida,nadzir@treasury.gov.my
03 - 8890 6565
Prof. Datin Dr. Noor Habibah binti Haji Arshad
Pengarah Pembangunan Infrastruktur & Infostruktur
Pejabat Pembangunan Infrastruktur & Infostruktur
Universiti Teknologi MARA,
40450 Shah Alam,
Selangor.
habibah@tmsk.uitm.edu.my
03-5544 2198
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
SENIOR SYSTEM ANALYST
ICT Strategic Development and Architecture Division, MAMPU
12.2019 - Current
SENIOR SYSTEM ANALYST
Bahagian Pengurusan Teknologi Maklumat, Jabatan Akauntan Negara Malaysia
10.2019 - 12.2019
Kursus Sistem Sepakat SKALA Workflow
02-2019
VISITING RESEARCHER
Salford Business School, University of Salford
09.2017 - 12.2017
Ph.D. - Information Technology
Universiti Teknologi Mara (UiTM)
08.2015 - Current
Master of Science - Information Technology (Mixed Mode)
Universiti Teknologi MARA (UiTM)
09.2011 - 08.2014
SYSTEM ANALYST
Bahagian Pengurusan Maklumat, Kementerian Pelajaran Malaysia
02.2010 - 08.2015
PROGRAMMER
Bahagian Pengurusan Maklumat, Kementerian Pelajaran Malaysia
01.2009 - 02.2010
Bachelor of Science - Computer Science (Hons)
Universiti Kebangsaan Malaysia (UKM)
07.2006 - 07.2008
PROGRAMMER
Public Works Department of Malaysia, Headquarters
07.2003 - 07.2006
SOFTWARE DEVELOPER
Biznas Sdn. Bhd.
06.2002 - 07.2003
STUDENT TRAINEE
Center for Advance Software Engineering, University Technology of Malaysia
09.2001 - 03.2002
Diploma in IT - Information Technology
Universiti Sultan Zainal Abidin (UNISZA)
10.1999 - 12.2002