Sports
Azraei bin Abd Hamid
F&B Manager
Kluang,01
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
District Manager
Dommal Food Services Sdn Bhd
Johor Bahru, Johor
02.2023 - Current
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised 5 locations to enforce high-quality standards of operation.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Restaurant Manager
Dommal Food Services Sdn Bhd
Kluang, Johor
12.2010 - 01.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed over 20 to 30 food delivery per day and more than 40 carry out customer
Sales Assistant
Jusco Malaysia
Johor Bahru, Johor
06.2008 - 11.2010
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
Substitute Teacher
SK Taman Tun Aminah
Johor Bahru, Johor
01.2005 - 11.2008
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
No Degree - Sijil Pelajaran Malaysia
SM Sultan Abdul Halim
Jitra, Kedah 01.1990 - 12.1994
Skills
Coaching and mentoring
undefinedAccomplishments
- Supervised team of 50 staff members.
- Achieved sales target of more than RM55k per week for 4 consecutive week and rewarded with Rolex Challenge incentive
Interests
Travelling
Timeline
District Manager
Dommal Food Services Sdn Bhd
02.2023 - Current
Restaurant Manager
Dommal Food Services Sdn Bhd
12.2010 - 01.2023
Sales Assistant
Jusco Malaysia
06.2008 - 11.2010
Substitute Teacher
SK Taman Tun Aminah
01.2005 - 11.2008
No Degree - Sijil Pelajaran Malaysia
SM Sultan Abdul Halim
01.1990 - 12.1994
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