Aznem Suryane binti Md Ariffin
Shah Alam
Summary
Results-driven Sales Manager with proven expertise in driving revenue growth and enhancing customer satisfaction. Skilled in managing sales pipelines, achieving targets through strategic planning, and optimising resource allocation. Strong ability to build and maintain client relationships while leading high-performing teams to deliver consistent results.
Adept at analyzing market trends, identifying opportunities, and implementing effective sales strategies to maximise performance and revenue. Committed to improving the customer journey, strengthening team development, and fostering a collaborative, results-oriented environment. Recognized for strong leadership, communication, and negotiation skills, with a track record of exceeding targets and contributing to overall business success.
Overview
15
15
years of professional experience
Work History
Sales Manager of Triumph Motorcycle
Telagamas Mobility
PETALING JAYA, 46200
07.2023 - Current
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Optimised sales methods to best acquire, develop and retain customers.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Developed innovative marketing campaigns to drive substantial sales.
- Identified and pursued new business opportunities in untapped markets, expanding company reach and influence.
- Coordinated with marketing department to create compelling sales campaigns and promotional activities.
- Acted as the primary point of contact for key accounts, building strong relationships and ensuring customer loyalty.
- Executed successful marketing events, open houses and display shows for products.
- Set budget and monitored expenses to run profitable department.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
Sales Associate of Harley-Davidson
Telagamas Mobility Sdn Bhd
Rawang, Selangor
07.2022 - 06.2023
- Updated sales reports regularly to monitor performance.
- Supported achievement of monthly sales targets through dedicated efforts.
- Assisted customers in selecting Harley-Davidson motorcycles based on individual preferences.
- Provided friendly and informative service to build positive relationships.
- Clarified customer inquiries with professionalism and accuracy.
- Managed customer complaints with calmness and understanding.
- Generated leads for Harley-Davidson motorcycle sales.
Business Development Executive
Carsome Sdn Bhd
Kuala Lumpur
01.2022 - 06.2022
- Assisted with dealer acquisition by contacting and servicing new and existing car dealers to explore business opportunities for used car disposal.
- Supported analysis of used car pricing requests to enhance dealer turnover.
- Helped arrange car inspection appointments based on dealer requests.
- Contributed to strategies aimed at improving sales efficiency and achieving revenue targets.
- Collaborated with internal departments to ensure alignment with company standards.
Sales Associate
Route 77 Motors Sdn Bhd
Sungai Buloh
10.2020 - 01.2022
- Cultivated positive relationships with clients.
- Assisted in sales of Harley-Davidson motorcycles.
- Demonstrated extensive product knowledge.
- Provided exceptional customer service by greeting and assisting all customers as required.
- Handled incoming calls, addressed emails, and interacted with clients in person.
- Generated leads for Harley-Davidson motorcycle sales through walk-in and online channels etc
Senior Fulfilment Executive
Tenderin Sdn Bhd
Glenmarie, Shah Alam
07.2019 - 09.2020
- Assisted with answering calls and responding to emails.
- Facilitated face-to-face communication with clients.
- Supported compliance with regulations and internal requirements.
- Helped build and maintain strategic relationships with clients.
- Monitored operations to ensure alignment with targets.
- Organised logistics schedules for timely delivery of goods.
- Coordinated transportation for outgoing goods to meet customer needs.
Sales Associate
Sime Darby Auto Hyundai
Glenmarie, Shah Alam
01.2019 - 06.2019
- Cultivated rapport and positive relationships with customers.
- Supported vehicle sales for Hyundai brand.
- Facilitated product information to improve customer understanding.
- Delivered exceptional customer service by greeting and assisting clients as required.
- Managed inbound calls, responded to emails, and engaged in face-to-face interactions with customers.
- Generated leads for Hyundai car sales.
Sales Consultant
TC Euro Cars Sdn Bhd
Kuala Lumpur
09.2017 - 12.2018
- Cultivated relationships with clients to enhance satisfaction.
- Facilitated vehicle sales under Renault's brand to meet customer needs.
- Displayed product expertise to assist clients effectively.
- Ensured customer service excellence by greeting and aiding clients as required.
- Addressed customer complaints with professionalism and empathy.
- Engaged in meetings to support the development of new practices.
- Generated leads for new car sales through proactive outreach.
Business Process Specialist
AIG Shared Services (M) Sdn Bhd
Petaling Jaya, Selangor
02.2013 - 05.2015
- Processed insurance claims and supported resolution of backlogged requests for AIG South Africa.
- Verified data accuracy and completeness to assist in claim processing.
- Communicated with clients and contributed to team tasks efficiently.
- Built professional relationships with colleagues to facilitate smooth workflow.
- Managed incoming calls and responded to emails promptly and courteously.
Service Banker
Scope International Sdn Bhd
Mont Kiara
01.2011 - 01.2013
- Assisted clients with inquiries regarding account openings.
- Resolved account issues related to hire purchases and personal loans at Standard Chartered Bank Singapore.
- Connected clients to specialised services by coordinating with relevant desks and offices.
- Guided clients in secure usage of bank's mobile app and website for effective customer support.
Retails Sales Associate
DiGi Telecommunications Sdn Bhd
11.2010 - 11.2011
- Promote and sell digital products including postpaid plans, prepaid SIMs, mobile devices, and home fibre.
- Assist customers with inquiries, disputes, and complaints to ensure satisfaction.
- Support customers with device setup, troubleshooting, and processing payments in cash or digitally.
- Maintain cleanliness and organisation of the store, ensuring products are well-displayed and stocked.
- Manage cash floats, daily sales reconciliation, and accurate record maintenance.
Education
Profesional Certificate - PCEIA
Malaysia Insurance Institute
Kuala Lumpur, 1401-2008
Sijil Pelajaran Malaysia -
SM Sains Hulu Selangor
Selangor01.2005
Skills
- Communication skills
- Empathy and friendliness
- Brand and product knowledge
- Creative problem solving
- Bilingual support
- CRM software proficiency
- Data entry
- Analytical abilities
- Time management
- Organizational skills
- Written communication excellence
- Sales pipeline oversight
- Customer relationship management
- Market analysis expertise
- Sales forecasting techniques
- Negotiation strategies
- Strategic planning
- Team leadership
- Revenue generation strategies
- Performance monitoring
- Data analysis skills
- Sales strategy formulation
- Innovative marketing approaches
- Customer retention strategies
- Budget management proficiency
- Data visualization tools
- Conflict resolution skills
- Proactive mindset
- Resource allocation
Languages
English
Bahasa Melayu
Timeline
Sales Manager of Triumph Motorcycle
Telagamas Mobility
07.2023 - Current
Sales Associate of Harley-Davidson
Telagamas Mobility Sdn Bhd
07.2022 - 06.2023
Business Development Executive
Carsome Sdn Bhd
01.2022 - 06.2022
Sales Associate
Route 77 Motors Sdn Bhd
10.2020 - 01.2022
Senior Fulfilment Executive
Tenderin Sdn Bhd
07.2019 - 09.2020
Sales Associate
Sime Darby Auto Hyundai
01.2019 - 06.2019
Sales Consultant
TC Euro Cars Sdn Bhd
09.2017 - 12.2018
Business Process Specialist
AIG Shared Services (M) Sdn Bhd
02.2013 - 05.2015
Service Banker
Scope International Sdn Bhd
01.2011 - 01.2013
Retails Sales Associate
DiGi Telecommunications Sdn Bhd
11.2010 - 11.2011
Profesional Certificate - PCEIA
Malaysia Insurance Institute
Sijil Pelajaran Malaysia -
SM Sains Hulu Selangor