Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Interests
Languages
Accomplishments
Timeline
BusinessAnalyst
AZMIEL   BIN BASAH

AZMIEL BIN BASAH

STORE MANAGER
Kota Kinabalu, Sabah,12

Summary

Dynamic Store Manager with a proven track record at Samsonite Malaysia, excelling in team development and retail inventory management. Enhanced store profitability through effective cost-saving measures and exceptional customer service, fostering a collaborative environment that drove sales growth and improved client satisfaction. Skilled in operations management and dedicated to employee training.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

STORE MANAGER

SAMSONITE MALAYSIA SDN BHD (TUMI)
03.2015 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.

Senior Sales Representative

EMAS SRI PINANG
01.2013 - 02.2015
  • Identified customer needs by asking appropriate, open-ended questions.
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Exceeded sales targets consistently by implementing effective sales strategies and techniques.
  • Developed new territories for expansion, resulting in increased market share.
  • Implemented CRM systems to efficiently track client interactions and enhance customer service.
  • Increased sales revenue by building and maintaining strong relationships with key clients.

Sales Supervisor

MARKS & SPANCER
04.2010 - 12.2012
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Customer Service Associate

GIORDANO(M) SDN BHD
06.2006 - 03.2010
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Telemarketer

SWISS GARDENS INTERNATIONAL VACATION CLUB
05.2004 - 06.2006
  • Followed up with customers to solicit further sales.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Qualified leads and set up customer appointments for outside sales team.

CUSTOMER SERVICE ASSISTANT

SUGARBUN FASTFOOD SDN BHD
12.2001 - 04.2004
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Commerce

SABAH COLLEGE
SABAH
04.2001 -

Skills

Customer service management

Certification

OUTSTANDING STORE LEADER

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

MUSIC

TRAVELLING

Languages

English
Intermediate (B1)

Accomplishments

In my current role, I’ve consistently demonstrated the ability to adapt quickly to new tasks and challenges, which has allowed me to take on responsibilities efficiently and effectively. My passion and motivation drive me to go above and beyond, whether it’s supporting my team or delivering exceptional service to clients.

I’m known for being active and involved in team activities, always bringing a positive and friendly attitude to the workplace. This has helped foster a supportive and collaborative environment, making it easy for others to work with me.

I’ve also been able to build strong relationships with clients through my natural communication skills, warmth, and willingness to help. These connections have contributed to customer loyalty and a positive reputation for our team.

Overall, I take pride in being a reliable team player, someone others can count on for support, and someone who uplifts the energy of the team with a can-do mindset.

Timeline

OUTSTANDING STORE LEADER

01-2019

STORE MANAGER

SAMSONITE MALAYSIA SDN BHD (TUMI)
03.2015 - Current

Senior Sales Representative

EMAS SRI PINANG
01.2013 - 02.2015

Sales Supervisor

MARKS & SPANCER
04.2010 - 12.2012

Customer Service Associate

GIORDANO(M) SDN BHD
06.2006 - 03.2010

Telemarketer

SWISS GARDENS INTERNATIONAL VACATION CLUB
05.2004 - 06.2006

CUSTOMER SERVICE ASSISTANT

SUGARBUN FASTFOOD SDN BHD
12.2001 - 04.2004

Commerce

SABAH COLLEGE
04.2001 -
AZMIEL BIN BASAHSTORE MANAGER