Azmi Abdul Jalal
Head Of Maxis Centre Pahang
KUANTAN,PAHANG
Summary
Experienced Middlle Line Manager bringing 25 years of quality performance in customer support supervisory roles and sales. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of post-secondary education
47
47
years of professional experience
Work History
Customer Service Supervisor
P.T Sempati Air
Kuala Lumpur, Wilayah Persekutuan
01.1995 - 09.2021
- Managed, documented and communicated job changes to appropriate parties.
- Acted as liaison between sales, operations and crews.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Resolved account issues to build rapport and relationships with clients.
- Standardized office structures and processes to promote collaboration and increased performance.
- 89% On Time Flight departure schedule
Head of Maxis Centre Kuantan
Maxis Broadband Sdn Bhd
KUANTAN, PAHANG
08.2006 - 06.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Executive of Maxis Centre
Maxis Broadband Sdn Bhd
Batu Pahat, Johor
03.2003 - 08.2006
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Care Consultant
Maxis Broadband Sdn Bhd
Seremban, Negeri Sembilan
09.1996 - 03.2002
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Bachelor of Arts - Management (HR)
07.2002 - 06.2006
This programme is distance learning, earning my degree while working
No Degree - Tourism Management
07.1989 - 06.1992
Diploma in Tourim Management - fulltime course
Skills
Sales proficiency
undefinedmovies, model diecast and surfing the internet
Movies is a great pastime of mine where i relax and escape the daily routine.
for Model diecast, a great way to capture the attention to detail and finding new things you did not realize was there in the 1st place.
Surfing the internet is great way to build up your knowledge databank, as almost all information is available if you really want to find it
Timeline
Head of Maxis Centre Kuantan - Maxis Broadband Sdn Bhd
08.2006 - 06.2018
Executive of Maxis Centre - Maxis Broadband Sdn Bhd
03.2003 - 08.2006
Open University Malaysia - Bachelor of Arts, Management (HR)
07.2002 - 06.2006
Customer Care Consultant - Maxis Broadband Sdn Bhd
09.1996 - 03.2002
Customer Service Supervisor - P.T Sempati Air
01.1995 - 09.2021
Institut Teknolgi MARA - No Degree, Tourism Management
07.1989 - 06.1992
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