Azman Bin Abdullah Thani

JAN 2012 - MARCH 2014
Responsible as IT Lead to manage new application integration with 1P SIBS on CTCS application, Debit Card application & Statement/Notice Application
MARCH 2014 - JAN 2018
Responsible as IT Lead for Regulatory application, managing change, issue and Implemented CA APM as Application Performance Monitoring for ECOM Application.
Successful implemented CCRIS Enhancement 2017, ISS Phase 3, DCHEQ Tech Refresh, File server consolidation for
JAN 2018- Current
Responsible as L1 Application for Regulatory Application such as CCRIS, Starwork, ESSDSS, FINET .
1. Provided technical support for CCRIS, Starwork, ESSDSS, FINET, resolving user issues and inquiries promptly and effectively.
2. Collaborated with cross-functional teams including developers, QA analysts, and project managers to troubleshoot and resolve complex technical issues.
3. Monitored system performance and conducted regular maintenance tasks to ensure optimal functionality and reliability.
4. Developed and maintained support documentation, including FAQs and troubleshooting guides, to assist users in resolving common issues independently.
5. Participated in software testing and quality assurance processes, identifying and reporting bugs and usability issues to the development team and Vendors.
6. Acted as a liaison between end-users and the technical team, communicating user feedback and enhancement requests to inform product development and improvements.
7. Prioritized and managed support tickets using Clientelle , ensuring timely resolution and follow-up with users.
8. Contributed to the continuous improvement of support processes and procedures, implementing efficiency enhancements and recommending tools or technologies to streamline support operations.

Key Skills:
1. Proficient in Monitoring tools , NMAP , IIS, Apache Tomcat ,Java, PostgreSQL, MSSQL
2. Strong troubleshooting and problem-solving skills
3. Excellent communication and interpersonal abilities
4. Knowledge of Java Programming, Shell Script & batch scripts
5. Familiarity with BNM RMIT, CCRIS BNM Regulation , MAS Technology Risk Management Guideline.
6. Ability to work independently and collaboratively in a fast-paced environment
7. Attention to detail and commitment to delivering high-quality support services

Customer Based - KONE
Review documentation for new or changed procedures in critical areas. Ensure that updates meet established standards. This includes AD 2008, Windows 2008 Cluster and all Windows 2008 related matters.
Provide Technical subject matter expertise to the Shift Manager during escalations.
Provide technical consultation and sharing of best practices.
Change Management: Coordinate change management with DTS, Validate before accepting change requests, Ensure changes are appropriate for execution at OB level, Ensure changes are supported with documentation, work in the same shift as CC/TS engineers to gain understanding of team's operations at ground level.
Problem Management: Initiate Problem Management activities (formal analysis) to understand and prevent reoccurring issue.
Incident Management: Review and analyst the current trending and reducing incident ticket to have stabilize environment
Drive overall improvement: Providing technical knowledge to the team on new architecture , troubleshooting step and closing the communication with the customer.
Ensure all platform issue and resolution is relayed in a timely manner and acted upon conscientiously by the team across all shifts (clear and unambiguous communication).
Automated Windows server installation to have a standard image to support.
Research new products and technologies to improve system performance.

Application Support - Jan 2003 - Dec 2009
Internal based
Responsible for working with teams, vendors and other business partners and make sure that all areas of the release are properly managed. Delivered 2nd level technical support to current and new business applications.
Worked as communicator with business analysts and implementation teams regarding to change requests and prioritization of all bugs.
Managed multiple and concurrent projects to make sure about the completion of work within the defined scope, budget and time.
Responsible for managing project risks.
Analyzed all the documents that are required for the progress of releases such as Functional Requirement Specifications, System Requirement Specifications, and change request.
Make sure that all the project deliverables are in line with production system.
Make sure that proper completion and change control procedures are well followed.
Responsible for managing the training sessions with business users and project teams to gather obligation.
Responsible create knowledgebase database to identify common issue.
Computer Skills
E-commerce technology (CRM), Oracle 7.3 to 10g, PL/SQL, Linux Redhat.IIS, Server and web monitoring, Load Balancer configuration (BIG-ip)
Superior communication skills

Service Desk - Jun 1999 - Dec 2002
Internal based
Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows 95, Microsoft Office and numerous industry specific applications
Identified and implemented technologies and methods of using existing technology to help users work more efficiently, including
Creating/revising macros and spreadsheets in Quattro Pro, Excel, and VBA programming
Developing procedures and training users in electronic data transfer between applications.
Prepared documentation and training materials, coordinated technology related training
Assisted in deploying Help Desk, including software selection and development of procedures Worked on the Help Desk to provide support for software, printing, and network access issues