AZLIZA BAHARI
Summary
Strategic Azure Cloud & AI Customer Success Leader with over six years of experience orchestrating digital transformation for enterprise clients. Expertise lies in translating complex cloud and AI capabilities into measurable business outcomes, maximizing ROI, and cementing strategic, long-term partnerships. A Microsoft Azure Certified professional with a demonstrated history of consistently exceeding revenue targets by 125%+ while elevating customer satisfaction metrics. Proven ability to lead cross-functional virtual teams of Cloud Solution Architects, Engineers, and Sales to ensure customer success directly accelerates Microsoft's cloud growth. Recognized for transforming at-risk engagements and scaling adoption through proactive health monitoring, value-realization roadmaps, and data-driven operational improvements that systematically de-risk implementations and accelerate innovation on the Azure platform.
Overview
13
13
years of professional experience
Work History
Microsoft Azure AI Customer Success Manager | Senior Analyst (ANZ/APAC)
Accenture
07.2024 - 08.2025
- Provided strategic and technical guidance to C-level executives and business leaders, enabling significant Azure consumption growth and measurable customer value realization.
- Collaborated cross-functionally with sales, engineering, and product teams to identify expansion opportunities, streamline deployments, and accelerate Azure AI adoption for key accounts.
- Developed and delivered customized workshops, demonstrations, and executive briefings, strengthening partner relationships and driving Azure AI utilization across multiple industries.
- Championed operational best practices, enhancing delivery consistency, elevating customer satisfaction, and reducing engagement timelines.
Microsoft Azure Enterprise Customer Success Manager | Senior Analyst (ANZ)
Accenture
07.2023 - 06.2024
- Led strategic change management initiatives with key decision-makers across 30+ enterprise accounts, accelerating Microsoft Azure adoption and driving 20–35% YoY increase in Azure consumption, resulting in measurable business outcomes.
- Partnered with business and IT stakeholders to align Azure solutions with organizational objectives, ensuring customers realized maximum ROI from cloud investments.
- Developed and executed targeted adoption strategies that expanded Azure usage, fostered long-term customer success, and improved adoption metrics by 25–40% across the portfolio.
Microsoft Unified Renewal Specialist | Senior Analyst (ANZ)
Accenture
06.2022 - 06.2023
- Delivered strong YoY growth in support renewals across Microsoft Unified portfolio, maintaining a 98-100% customer retention rate through proactive engagement, value realization, and strategic account management.
- Developed and executed territory and account plans that unlocked new revenue streams, driving 20–35% annual revenue growth by influencing key stakeholders, negotiating renewal and upsell deals, and resolving complex customer challenges.
- Identified, generated, and closed significant net-new business, contributing USD 1M+ in new pipeline through targeted prospecting, personalized outreach, and solution-led conversations.
- Earned top recognition as the Winner of the 90/100% Club Sales Contest of the Year, outperforming peers and surpassing sales and renewal targets.
Microsoft Azure Startups Customer Success Manager | Analyst
Accenture
09.2020 - 06.2022
- Built and managed strong relationships with existing customers, supporting onboarding, product adoption, and usage expansion—contributing to a 95%+ customer satisfaction rate and improved retention.
- Oversaw all post-sales activities, managing both inbound and outbound engagements to drive 90%+ renewal success and uncover upsell and cross-sell opportunities.
- Identified, qualified, and onboarded high-potential startups into the ISV program, successfully enrolling 60+ startups and creating new partnership and revenue pathways.
- Collaborated with product, support, and sales teams to route customer issues and ensure timely resolution, reducing customer wait time by 30% and improving overall experience.
Territory Sales Representative (ANZ)
Microsoft / Webhelp
04.2020 - 08.2020
- Managed and supported Microsoft’s authorized partners and end customers across Australia and New Zealand, driving business development initiatives and tracking project milestones to ensure smooth execution, contributing to a 20–30% increase in partner driven opportunities.
- Oversaw end-to-end pipeline management, working closely with country field managers to qualify, progress, and close opportunities, resulting in millions in influenced revenue for the region.
- Strengthened partner engagement by executing strategic programs and joint activities, fostering long-term relationships and enabling consistent quarter-over-quarter growth in partner performance and customer acquisition.
Inside Sales Specialist, Team Lead (ANZ)
Amadeus
02.2019 - 03.2020
- Led lead generation and marketing efforts for Amadeus across Australia and New Zealand, driving a 25–35% increase in qualified leads for the region’s sales pipeline.
- Generated new business opportunities through high-volume outbound outreach, averaging 60–80 cold calls and 40+ targeted emails daily, resulting in a steady flow of high-quality leads.
- Partnered closely with channel partners and sales executives to route and nurture opportunities, contributing to over USD 1M in influenced pipeline and supporting successful deal closures.
Telesales Team Lead
AIA Berhad
09.2016 - 04.2018
- Led a high-performing telesales team and drove consistent sales growth, achieving 120%–150% of monthly life insurance sales targets through daily coaching, real-time guidance, and structured performance reviews.
- Elevated team productivity by 30% by monitoring KPIs, identifying skill gaps, and implementing targeted coaching and refresher training to improve pitch quality, objection handling, and closing techniques.
- Improved agent conversion rates by 20% through data-driven performance tracking and personalized coaching plans.
- Produced weekly and monthly performance reports for management, providing insights, trends, and actionable recommendations that contributed to more effective sales strategies and stronger team outcomes.
Telesales Team Manager
Hospitality Direct Sdn Bhd
09.2012 - 06.2016
- Manage and develop a high-performing telesales team, including recruitment, onboarding, and training of new staff to ensure consistent sales excellence.
- Oversee client relationship management for new and existing accounts, ensuring top tier customer satisfaction and long term retention.
- Lead business development initiatives, actively soliciting new accounts and identifying growth opportunities to expand the company’s market share.
- Collaborate closely with the hotel reservations division to ensure preferred guests receive premium services, competitive rates, and that departmental profitability targets are consistently met.
- Monitor team performance through sales metrics, coaching, and performance reviews to drive continuous improvement and achieve or exceed sales targets.
- Provide strategic input to the General Manager on market trends, competitive insights, and potential partnership opportunities in the Asia region.
Education
Professional Certificate -
Certified Associate in Project Management
Project Management Institute01-2026
STPM / High School Diploma -
Sek. Men Syed Alwi
Skills
- Customer Success & Value Realization
- Strategic Account Planning
- Customer Lifecycle Management
- Value Realization Frameworks
- ROI Measurement & Business Case Development
- Expansion & Renewal Strategy
- Executive Storytelling
- Digital Transformation Leadership
- Azure Cloud Adoption Framework (CAF)
- AI Solution Ideation & Scoping
- Solution Architecture Assessment
- Workload Migration & Modernization
- Cost Optimization & Governance
- C-Level Stakeholder Engagement & Influence
- Cross-Functional Team Leadership
- Program Portfolio Management
- Risk Mitigation & Strategic Forecasting
- Operating Model Design
- Roadmap Development
- Proposal & Tender Management
- Strategic Contract Negotiation
- Data-Driven Decision Making
- Process Improvement & Automation
- Azure Portal & Azure Advisor
- Microsoft Cost Management & Billing
- Azure Resource Manager (ARM) Templates
- Azure Monitor / Log Analytics
- Azure Service Health
- Microsoft Defender for Cloud
- Power BI
- Power Platform
- Microsoft Dynamics 365
- Microsoft 365 Suite
- LinkedIn Sales Navigator
Significant Achievements
- 175%+ Over Revenue & Adoption KPIs for 3 Consecutive Years, Implemented structured success plans and value-realization workshops that tied Azure consumption directly to customer business outcomes.
- 30% Increase in Product Adoption & 15% Reduction in Churn, Built a proactive health score framework in Power BI to identify at-risk accounts early, enabling targeted intervention strategies.
- 25% Faster Time to First Value in Onboarding, Created a library of Azure Resource Manager (ARM) templates and best-practice playbooks, accelerating deployment and standardization for new clients.
- 95% Customer Satisfaction Score via Cross-Functional Leadership, Established a streamlined escalation process across Support, Engineering, and Sales teams, cutting critical-issue resolution time by 40%.
- 20% Account Growth from Upsell/Cross-Sell, Strengthened C-level relationships and contract renewals by delivering strategic QBRs with customized Power BI dashboards that clearly demonstrated ROI.
- Improved Azure Product Roadmap Through Voice of Customer, Analyzed support ticket data to identify recurring technical blockers, influencing product features that enhanced experience for a broad customer base.
- 50% Faster Deal Velocity for AI & Data Analytics Solutions, Leveraged Microsoft investment levers (Azure Credits, ISV, FastTrack) to de-risk POCs and accelerate partner-led sales motions.
- >95% Retention Across 50+ Accounts, Sustained >95% retention across a portfolio of 50+ accounts by instituting a data-driven rhythm of business, utilizing insights to proactively guide correction of error (COE) and health initiatives.
Other Relevant Information
Languages: English, Malay, Indonesian
Computer Skills and Tools: Azure Portal and Azure Advisor, Microsoft Cost Management and Billing, Azure Resource Manager (ARM) Templates, Azure Monitor, Log Analytics, Azure Service Health, Microsoft Defender for Cloud
Data Analysis and Reporting: Power BI, Power Platform (Power Automate, Power Apps for internal process improvement)
Customer Relationship Management (CRM): Microsoft Dynamics 365
Collaboration and Productivity: Microsoft 365 Suite (Microsoft Teams, SharePoint, Viva Goals), LinkedIn Sales Navigator
Certification : Azure AI Fundamental (AI 900), Azure Fundamentals (AZ900), Azure Administrator (AZ104), Azure Solutions Architect Expert (AZ305)
Timeline
Microsoft Azure AI Customer Success Manager | Senior Analyst (ANZ/APAC)
Accenture
07.2024 - 08.2025
Microsoft Azure Enterprise Customer Success Manager | Senior Analyst (ANZ)
Accenture
07.2023 - 06.2024
Microsoft Unified Renewal Specialist | Senior Analyst (ANZ)
Accenture
06.2022 - 06.2023
Microsoft Azure Startups Customer Success Manager | Analyst
Accenture
09.2020 - 06.2022
Territory Sales Representative (ANZ)
Microsoft / Webhelp
04.2020 - 08.2020
Inside Sales Specialist, Team Lead (ANZ)
Amadeus
02.2019 - 03.2020
Telesales Team Lead
AIA Berhad
09.2016 - 04.2018
Telesales Team Manager
Hospitality Direct Sdn Bhd
09.2012 - 06.2016
Professional Certificate -
Certified Associate in Project Management
STPM / High School Diploma -
Sek. Men Syed Alwi