Summary
Overview
Work History
Education
Skills
Software
Timeline
Accomplishments
Generic

AZLINA AHMAD

Senior Operations Manager
Kuala Lumpur

Summary

Efficient Professional with 15+ years of experience and proven knowledge of operations, management, accounting expertise and property management. Aiming to leverage my skill to successfully fill the account or management role at your company.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

16
16
years of professional experience

Work History

Operation Manager & Halal Executive

SKN KITCHEN SDN BHD
07.2024 - Current
  • Design and manage Halal applications, maintaining and managing all Halal-related documentation, including product dossiers, SOPs, audit reports, and training records.
  • Supporting both internal and external Halal audits, and conducting or assisting with training to educate staff on Halal requirements.
  • Developed and implemented successful filing systems.
  • Implemented process improvements to streamline customer service tasks and improve efficiency.
  • Develop a manual book, SOPs, a costing menu, and other things related to the outlets and policies of the company.
  • Developed and maintained positive relationships with customers, vendors, and colleagues.
  • Training staff and opening new outlets.
  • Established and implemented efficient processes to streamline daily operations.
  • Developed and implemented a cost-saving strategy that reduced expenses by 10%.
  • Implemented a quality control system to ensure product quality.
  • Monitored and evaluated production output, and met goals and deadlines.
  • Ensured compliance with all applicable regulations and industry standards.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Senior Operations Manager

KOPITIAM SDN BHD
01.2021 - 06.2024
  • Increased revenue by promoting additional items, and assisting with beverage menu creation.
  • Maintained facility compliance with health codes, sanitation requirements, and license regulations.
  • Maintained long-lasting relationships with suppliers through prompt communication and a friendly approach.
  • Created and implemented a maintenance plan for all packaging-related equipment to minimize unscheduled downtime.
  • Confirmed the accuracy of all record-keeping, SOPs, and logs in line with company regulations.
  • Promptly resolved customer complaints, escalating larger operational concerns to management.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Demonstrated understanding of best practices and safety regulations involved in food preparation.
  • Worked with directors to come up with marketing campaigns to meet sales targets.
  • Kept the kitchen, restaurant, and bar within hygiene regulations by instructing staff to sanitize areas regularly and after customer use.
  • Organized and conducted pre-shift staff meetings to communicate pertinent information.
  • Supervised kitchen activities to enforce timely preparation and delivery of food, and maintenance of high quality and hygienic standards.
  • Managed food and beverage inventory by counting stock counts daily, and ordering low-stock supplies when required.
  • Enforced high standards of health and safety to reduce the risks of injuries and accidents.
  • Arranged and rearranged indoor and outdoor restaurant and function furniture to suit business needs and customer requests.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Preparing documentation, submission for Halal application, NCR, FOSIM, training staff, and internal audit for JAKIM.
  • Managing Foreign Workers for Immigration and KDN.
  • Opening a New Outlet, renovation, submission, license, budget, and negotiation with the franchisor.
  • Food cost, SOP, POS system, P&L preparation, stock, and collaboration with mall management.

Regional Operations Manager

ZHEN WEE FUSION SDN BHD
10.2017 - 12.2020
  • Conducted regular inspections on kitchen equipment, machines and tools to confirm hygiene levels, safety and efficiency.
  • Solicited feedback from guests concerning service of food and beverage offerings and to identify weak areas and make improvements.
  • Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
  • Checked on patrons regularly and acted on requests when required to maintain satisfaction.
  • Prepared food items following standard recipes and menu to guarantee consistency and accuracy of product.
  • Assessed food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards.
  • Assisted in waiter hiring, interviewing, selecting and onboarding recruits to build team of high-performing individuals.
  • Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
  • Evaluated basic operating procedures to verify compliance with local and national regulations for hospitality industry.
  • Identified training needs and and organized trainings to bridge employee skill gaps.
  • Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues.
  • Handled restaurant finances, from payroll, to budgets and expenses, storing all data on system for organization purposes.
  • Collaborated with team to share PR across digital and social platforms for enhancing brand's reputation and online presence.
  • Preparing documentation, submission for Halal application, NCR, FOSIM, Training staff, Internal Audit for JAKIM
  • Managing Foreigner Workers for Immigration and KDN
  • Opening New Outlet, renovation, submission, license, budget and negotiation with the franchisor.
  • Food Cost, SOP, POS system, P&L preparation, stock and collaboration with mall management.
  • Maximized branch revenue by optimizing operations.
  • Control stock movement using appropriate documentation.
  • Traveled to over six locations per week to manage each store and perform reviews of individual managers and employees.

Residential Property Builder

WEST MANAGEMENT SDN BHD
03.2010 - 06.2017
  • Compute the final estimation of property values, taking into account such factors as depreciation, replacement costs, value comparisons of similar properties, and income potential.
  • Evaluate land and neighborhoods where properties are situated, considering locations, trends, or impending changes that could influence future values.
  • Process, verify, and maintain personnel-related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
  • Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.
  • Reconcile records of bank transactions.
  • Prepare and process payroll information.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Search public records for transactions such as sales, leases, and assessments.
  • Inspect properties to evaluate construction, condition, special features, and functional design, and to take property measurements.
  • Photograph the interiors and exteriors of properties to assist in estimating property value, substantiate findings, and complete appraisal reports.
  • Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
  • Stayed current on industry trends through attending conferences/workshops and incorporating new technologies into the home building process.
  • Negotiated favorable contracts with suppliers, securing quality materials at competitive prices for home construction projects.

Education

HALAL EXECUTIVE - HALAL

BAITULMAL COLLEGE KUALA LUMPUR
KUALA LUMPUR
04.2001 -

ACCA - Accounting

SUNWAY COLLEGE
SUNWAY
04.2001 -

Bachelor Of Accounting - Accounting And Finance

UNIVERSITY MALAYA
Kuala Lumpur
01.2006

GCSES/SPM: ACCOUNT - Accounting

SEKOLAH MENENGAH SEMERAH
Johor Bahru, Johor
04.2001 -

Skills

Software

Excel

Microsoft Word

IoT Devices & Payment Systems

Cloud Platforms

Timeline

Operation Manager & Halal Executive

SKN KITCHEN SDN BHD
07.2024 - Current

Senior Operations Manager

KOPITIAM SDN BHD
01.2021 - 06.2024

Regional Operations Manager

ZHEN WEE FUSION SDN BHD
10.2017 - 12.2020

Residential Property Builder

WEST MANAGEMENT SDN BHD
03.2010 - 06.2017

HALAL EXECUTIVE - HALAL

BAITULMAL COLLEGE KUALA LUMPUR
04.2001 -

ACCA - Accounting

SUNWAY COLLEGE
04.2001 -

GCSES/SPM: ACCOUNT - Accounting

SEKOLAH MENENGAH SEMERAH
04.2001 -

Bachelor Of Accounting - Accounting And Finance

UNIVERSITY MALAYA

Accomplishments

  • Supervised team of 80 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced operational costs by 18% through strategic supplier negotiations and resource optimization
  • Decreased food waste by 15% by implementing a new inventory tracking system
  • Improved staff scheduling efficiency by 10%, reducing overtime costs
  • Maintained guest satisfaction scores above 95% for consecutive quarters
  • Achieved flawless results in internal and external health and safety audits.
  • Setting up sales target for 2 branch reaching 2 Mil within 6 months with profit July 2024 - Jan 2025
  • Received Halal Cert For All Outlet in within 6 months.
  • Sales reach target 28K per day for a New Promo CNY. Quota sales per month always reaching target 280K
    above.
  • Property:-
    July 2016 - Nov 2016 Negotiation with Land Of Office KL, 21ksqft (Tanah Kebun) under our grant with price of RM4000 at Bukit Damansara.
    Property:-
    May 2015 - Dec 2015
    Selling house No 3, Bukit Ledang to maldives clients at 21Mil.
    Property:-
    Jan 2014 - Dec 2014
    Selling House 103-105 at 18Mill in Damansara Height
  • Oct 2012 - Dec 2012
    Solving Case taxation for Services tax (Previous management West never submit properly Service tax been
    summoned 100K, solving the case
    only need to pay 50K)
  • Feb 2018
    Feb 2019
    Jan 2020
    Best Staff Of The Year


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AZLINA AHMADSenior Operations Manager