AZLIN ALIASS
BANDAR SRI PERMAISURI,KL
Summary
Dynamic and detail-oriented professional with a strong foundation in event logistics management and special events planning. Demonstrates exceptional skills in supplier negotiation, budget management, and venue selection, ensuring seamless execution of events. Proficient in multitasking and schedule management, with a proven ability to handle calls during peak hours and manage volunteers effectively, offering excellent verbal communication capabilities. Committed to delivering creative solutions and enhancing event experiences through strategic venue scouting and vendor coordination.
Overview
19
19
years of professional experience
Work history
EVENT COORDINATER & CUSTOMER SERVICE TRAINING /SEMINAR
CIC CAPITAL CONSULTANCY SDN BHD
KUALA LUMPUR, Kuala Lumpur
2023.01 - 2026.02
- Enhanced attendee experience with meticulous attention to detail in event planning.
- Facilitated smooth running of events by coordinating all logistical elements.
- Fostered good relations with participants through professional client management skills.
- Coordinated logistics, leading to seamless flow of events.
- Improved event appeal by identifying and booking unique venues.
- Conducted post-event evaluations to improve future events.
- Implemented creative décor ideas for enhanced aesthetic appeal of events.
- Managed vendor relationships to ensure best value for money.
- Navigated budget constraints whilst ensuring high-quality delivery of events.
- Developed engaging marketing materials to boost event attendance.
EVENT COORDINATER & CUSTOMER SERVICE TRAINING /SEMINAR
MATA TRAINING SDN BHD
KUALA LUMPUR
2017.01 - 2022.01
- Managed vendor relationships to ensure best value for money.
- Enhanced attendee experience with meticulous attention to detail in event planning.
- Facilitated smooth running of events by coordinating all logistical elements.
- Fostered good relations with participants through professional client management skills.
- Organised comprehensive event schedules for maximum efficiency.
- Promoted upcoming events to drive awareness, increase attendance and support client success.
CUSTOMER SERVICE INBOUND & OUTLET
UMOBILE
KUALA LUMPUR
2015.01 - 2017.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
CUSTOMER SERVICE INBOUND
SRG RESOURCES - PREPAID MAXIS
KUALA LUMPUR
2013.01 - 2015.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
EVENT COORDINATER
MCD MALAYSIA
KUALA LUMPUR
2011.01 - 2013.01
- Managed multiple tasks concurrently under tight deadlines without compromising on quality or customer service.
- Sourced suitable entertainment options, creating memorable experiences for attendees.
- Established strong relationships with suppliers to secure cost-effective deals.
- Facilitated smooth running of events by coordinating all logistical elements.
- Conducted post-event evaluations to improve future events.
- Ensured participant satisfaction with effective communication and problem-solving skills.
CUSTOMERS SERVICE MANAGER BRANCH
MCD BUKIT BINTANG & TIMES SQUARE
KUALA LUMPUR, Kuala Lumpur
2008.01 - 2011.01
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
CREW
MCD KOTA BHARU
KOTA BHARU
2007.01 - 2008.01
- Participated in regular stock takes helping manage supplies efficiently.
- Provided personalised customer service fostering loyalty amongst clients.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
Education
SPM - SASTRA
SEK MEN KEB BANGSAR
KUALA LUMPURSOFT SKILL PROGRAM - CUSTOMERS SERVICE
HELP UNIVERSITY
KUALA LUMPURSkills
- BOLEH BEKERJA DALAM KUMPULAN
- BOLEH VERBAL COMUNICATIONS
- CALL HANDELING DURING PEAK HOURS
- COMPUTER WORD / EXCEL LANGUAGES
- ENGLISH - GOOD
- BAHASA ENGLISH - FLUENT
- Creativity and visioning
- Multitasking competency
- Venue scouting
- Event evaluation
- Schedule management
- Budget management
- Supplier negotiation
- Volunteer management
- Special events planning
- Venue selection
- Menu planning
- Vendor coordination
- Event logistics management
INFORMATION
- FAST LEARNER
- WILING WORK SHIF
Timeline
EVENT COORDINATER & CUSTOMER SERVICE TRAINING /SEMINAR
CIC CAPITAL CONSULTANCY SDN BHD
2023.01 - 2026.02
EVENT COORDINATER & CUSTOMER SERVICE TRAINING /SEMINAR
MATA TRAINING SDN BHD
2017.01 - 2022.01
CUSTOMER SERVICE INBOUND & OUTLET
UMOBILE
2015.01 - 2017.01
CUSTOMER SERVICE INBOUND
SRG RESOURCES - PREPAID MAXIS
2013.01 - 2015.01
EVENT COORDINATER
MCD MALAYSIA
2011.01 - 2013.01
CUSTOMERS SERVICE MANAGER BRANCH
MCD BUKIT BINTANG & TIMES SQUARE
2008.01 - 2011.01
CREW
MCD KOTA BHARU
2007.01 - 2008.01
SPM - SASTRA
SEK MEN KEB BANGSAR
SOFT SKILL PROGRAM - CUSTOMERS SERVICE
HELP UNIVERSITY