AZLAN SHAH BIN ADAM
IT Helpdesk
Kuala Lumpur
Summary
Experienced IT professional with strong attention to detail and a decade of expertise in the information technology industry. Demonstrated ability to independently initiate tasks and adapt quickly to new technologies. Exceptional written and verbal communication skills for effective communication of complex software problems in a clear and understandable manner. Proven track record of embracing new environments and technologies, fueled by genuine curiosity and eagerness to learn.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
IT Service & Operation
PTTEP Sarawak Oil Limited
04.2022 - Current
- Company Overview: ELSA Energy Sdn Bhd
- Recommend services and standards for supporting the desktop computing and End User environment
- Provide Incident Determination, Resolution and Root Cause Analysis
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature
- Performing Monthly Server update / Maintenance
- Conduct and provide results on application software deployment status
- Ensure computers interconnect seamlessly with diverse systems including associated SCADA systems, file servers, print/scan servers, computer conferencing systems, application servers and other administrative systems
- Deploy and provide onsite Level 1 Break/Fix and Level 2 support for all hardware and software and miscellaneous peripherals
- Perform remote level 1 & 2 troubleshooting and provide clear instructions
- Provide installation and maintenance of replaceable printer/fax machine, including spares and consumables
- Troubleshoot, diagnose, and Resolve Incidents and Problems for all devices, including removing, replacing and/or repairing physically broken or inoperable devices
- Whitelist & block software via CyberArk
- Use COMPANY approved IT Security Protection Software to detect, remove and prevent computer any identified malicious infections on devices
- Provide support and assistance for internal and external audits activities as required
- Ensure that all records (e.g
- Inventory, Asset and Configuration Management records) are updated to reflect completed/Resolved Service Requests, Problems and Incidents
- Contact the End User and/or requestor and schedule an appropriate, agreed time for the work to take place in remote offices
- Providing support and assistance during transporting of decommissioned Assets to identified locations(s)
- ELSA Energy Sdn Bhd
Computer Engineer
EPS Computer System Pte. Ltd.
08.2017 - 11.2021
- Perform L1 & L2 troubleshooting with end users
- Respond promptly to incident & provided with permanent solutions & escalation
- Installation software, hardware & windows
- Troubleshooting simple LAN, WAN, Wireless & desktop
- Advice customer/end user on technical matters & recommend appropriate hardware/software
- Provide on-site support/remotely for end users
- Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors
- Perform service request related to client platforms
- IT peripherals installation
- Conduct annual asset wall to wall verification
IT Technical Assistant
NCS Pte. Ltd.
07.2015 - 10.2016
- Work in school environment, helping the teacher in school in any technical issue related with IT, Setup for exam preparation
IT Support cum Technician
Acetrack Resources Sdn. Bhd.
06.2014 - 04.2015
- Install and configure computer hardware, software, systems, and networks
- Set-up and testing of new hardware, troubleshooting system, printer & network problems
- Provide IT technical service phone support
Education
Malaysian Skills Certificate (SKM) - IT (Computer System)
Megatech College of Technology
01.2012 - 04.2014
Sijil Pelajaran Malaysia - undefined
High School Muar
Muar, Johor 01.2014 - 12.2014
Malaysian Skills Certificate (SKM) - IT (Computer System)
Giatmara Ledang
01.2007 - 06.2007
Skills
Technical Troubleshooting
Proficient in Microsoft Office
Installation and Configuration
Approachable Attitude
Collaborative Problem Solving
Technical Proficiency
Skilled in Microsoft Office Applications
Strategic Problem Analysis
Composed in High-Stress Situations
Clear Oral Communication Skills
Reliable Team Member
IT Network Management
Certification
Compressed Air Emergency Breathing System (CA-EBS) Initial Development Training
Personality Traits
- Communicative
- Team player
- Organized
- Efficient
- Technology competent
- Problem solver
- Fast learner
Personal Information
Date of Birth: 09/09/89
Timeline
ITIL4 - ITIL 4 Foundation Training (Completed)
06-2023
Compressed Air Emergency Breathing System (CA-EBS) Initial Development Training
06-2022
Tropical BOSIET with EBS and Travel Safely by Boat
06-2022
IT Service & Operation
PTTEP Sarawak Oil Limited
04.2022 - Current
Computer Engineer
EPS Computer System Pte. Ltd.
08.2017 - 11.2021
IT Technical Assistant
NCS Pte. Ltd.
07.2015 - 10.2016
IT Support cum Technician
Acetrack Resources Sdn. Bhd.
06.2014 - 04.2015
Sijil Pelajaran Malaysia - undefined
High School Muar
01.2014 - 12.2014
Malaysian Skills Certificate (SKM) - IT (Computer System)
Megatech College of Technology
01.2012 - 04.2014
Malaysian Skills Certificate (SKM) - IT (Computer System)
Giatmara Ledang
01.2007 - 06.2007
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