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AZIZUL HAKIMI BIN MOHD RASUL
Communication Specialist
Seberang Jaya,Pulau Pinang
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Executive Assistant
True Lee Loudspeakers, LLC
Austin, Texas
06.2022 - Current
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Sales Consultant
Porsche Malaysia
Seberang Jaya, Pulau Pinang
01.2018 - 05.2022
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Recommended complementary purchases to customers, increasing revenue.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Product Specialist
Mercedes-Benz
08.2010 - 12.2018
- Researched product's technical specifications and accurately communicated information.
- Streamlined internal processes through the implementation of project management tools, leading to more efficient workflow within the organization.
- Installed and configured operating systems and applications.
- Leveraged data-driven insights to inform continuous improvement of existing products and features.
- Effectively resolved any potential issues or roadblocks during the development process by maintaining clear communication channels among all relevant departments.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Education
High School Diploma -
SMK Khir Johari
Kedah 01.2006 - 01.2007
Skills
Calendar Management
Travel Planning
Problem-Solving
Time Management
Analytical Skills
Excellent Communication
Task Prioritization
Work Coordination
Database Management
Interpersonal Skills
Executive Schedule Management
Websites
Personal Information
- Date of Birth: 09/23/1988
- Nationality: Malaysian
- Driving License: B2,D
Software
Microsoft Office
Google Workspace
Quickbook
Slack
SEO
Certification
CAP - Certified Administrative Professional
Timeline
Executive Assistant
True Lee Loudspeakers, LLC
06.2022 - Current
Sales Consultant
Porsche Malaysia
01.2018 - 05.2022
Product Specialist
Mercedes-Benz
08.2010 - 12.2018
High School Diploma -
SMK Khir Johari
01.2006 - 01.2007