Summary
Overview
Work History
Education
Skills
Work Life Balance
Languages
Quote
Age : Mid 40s
Timeline
Generic
AZIZA MOHD YUSOF

AZIZA MOHD YUSOF

Building Manager
AMPANG,SELANGOR DARUL EHSAN

Summary

Proven leader in facility and property management with a track record of enhancing operational efficiency and tenant satisfaction at Zumidar Engineering & Trading. Skilled in asset and security systems management, adept at problem-solving and team building, significantly improved building security and maintenance processes. Demonstrates adaptability and a results-driven approach, ensuring project completion and cost-effective solutions. Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver.

Overview

30
30
years of professional experience

Work History

Building Facilities Manager

Zumidar Engineering & Trading
09.2019 - Current
  • Managed inventory of supplies and equipment needed for daily operation efficiently .
  • Developed long-term capital improvement plans to ensure continued functionality and value of facility.
  • Managed budgets for facility projects, resulting in cost-effective solutions and timely completions.
  • Coordinated with contractors on major renovations, ensuring minimal disruption to building occupants and operations.
  • Improved building efficiency by implementing energy-saving measures and overseeing maintenance schedules.
  • Enhanced communication between departments regarding facilities management issues through regular reporting and meetings.
  • Inspected grounds and facilities to identify necessary repairs.
  • Managed operations, maintenance and improvement of properties.
  • Performed regular inspections of facility and documented all inspection information in reports.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Planned and scheduled general maintenance & major repairs.
  • Prepared reports and schedules with accuracy.
  • Maintained facility grounds, equipment, and safety compliance.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

Commercial Property Manager

Zumidar Engineering & Trading
07.2017 - 08.2019
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
  • Managed property renovations, ensuring timely completion and minimal disruption to tenants.
  • Implemented proactive maintenance schedules to minimize costly repairs or replacements in future.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Streamlined property maintenance processes for increased efficiency and lower costs.
  • Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
  • Developed emergency response plans for each managed property; coordinated drills regularly with tenants as part of risk-management protocol.
  • Implemented cost-saving measures to reduce operating expenses and improve profitability.
  • Maintained accurate and timely documentation of communication with clients.
  • Issued appropriate insurance documentation and identification.
  • Conducted thorough background checks on prospective tenants to mitigate risks associated with non-payment or damage to property.
  • Established strong relationships with vendors, negotiating contracts for better service at lower costs.
  • Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Building Manager

KJ Property Management Sdn Bhd
07.2013 - 06.2017
  • Inspected grounds and facilities to identify necessary repairs.
  • Managed operations, maintenance and improvement of properties.
  • Conducted regular property inspections to identify potential issues and address them proactively.
  • Collected rent, deposits and payments from tenants.
  • Managed daily operations for smooth-running residential building, ensuring safe and comfortable living environment.
  • Reduced building expenses through regular preventative maintenance and energy-efficient upgrades.
  • Supervised team of maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
  • Maintained strong understanding of local and federal regulations, ensuring property remained in compliance at all times.
  • Enhanced security measures through installation of surveillance cameras and access control systems.
  • Maintained accurate records of all financial transactions related to property, including rent collection and vendor payments.
  • Communicated effectively with owners, residents, and on-site associates.

Facilities Manager

Zumidar Engineering & Trading
01.2007 - 06.2013
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Investigated problems and determined appropriate remedies.
  • Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
  • Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
  • Created management reports outlining important facility statistics.
  • Reduced energy consumption through regular audits and implementation of energy-saving initiatives.
  • Enhanced building security with installation of access control systems, surveillance cameras, and improved lighting.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.

Personal Assistant to the Project Director

Khazanah Nasional Berhad
07.2005 - 01.2007
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of executives through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Served as point of contact between clients and managerial staff.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Collaborated with other support staff in coordinating joint projects or covering workload during absences.
  • Enhanced executives productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Ensured well-maintained professional image both internally and externally through diligent representation of executives.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Facilitated transportation to and from appointments.
  • Coordinated appointments with medical professionals.

Secretary to the General Manager

Hokawai & Associates
01.2000 - 01.2005
  • Supported the General Manager in decision-making by providing accurate data, research, and reports.
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
  • Contributed to effective team management by maintaining open lines of communication with staff members across departments.
  • Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
  • Managed executive calendar to maximize time utilization and ensure timely attendance at important meetings.
  • Served as a liaison between departments, facilitating communication and collaboration for smooth operations.
  • Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
  • Coordinated travel arrangements for the General Manager, resulting in seamless business trips with minimal disruptions.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Answered high volume of phone calls and email inquiries.
  • Handled confidential information in professional manner.
  • Managed filing system, entered data and completed other clerical tasks.

Flight Attendant

Malaysia Airlines
10.1997 - 12.1999
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with passengers.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Used excellent customer service skills in addressing passengers' needs.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Monitored cabin during flights and responded to passenger inquiries or issues.

Executive Assistant

EON Bank Berhad
01.1995 - 09.1997
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.

Education

Diploma in Business Studies

Universiti Teknologi Mara
Shah Alam
07.2028

Sijil Pelajaran Malaysia

Sekolah Menengah Hulu Kelang
Kuala Lumpur
11.1994

Skills

  • Maintenance Planning
  • Operations Management
  • Knowledgeable in Accounting Software (UBS, Advelsoft, AccSys)
  • Problem-solving Abilities

Work Life Balance

Enthusiast in health and fitness, regularly exercising to maintain physical well-being and discipline.


Healthy lifestyle is a plus to me.

Languages

Bahasa Melayu
Native language
English
Proficient
C2
Bahasa Indonesia
Proficient
C2

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Age : Mid 40s

Single lady with no kid, immediate availability.

Qualified by Experience.

Timeline

Building Facilities Manager

Zumidar Engineering & Trading
09.2019 - Current

Commercial Property Manager

Zumidar Engineering & Trading
07.2017 - 08.2019

Building Manager

KJ Property Management Sdn Bhd
07.2013 - 06.2017

Facilities Manager

Zumidar Engineering & Trading
01.2007 - 06.2013

Personal Assistant to the Project Director

Khazanah Nasional Berhad
07.2005 - 01.2007

Secretary to the General Manager

Hokawai & Associates
01.2000 - 01.2005

Flight Attendant

Malaysia Airlines
10.1997 - 12.1999

Executive Assistant

EON Bank Berhad
01.1995 - 09.1997

Diploma in Business Studies

Universiti Teknologi Mara

Sijil Pelajaran Malaysia

Sekolah Menengah Hulu Kelang

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