Azimah Abd Aziz
Selangor,Kuala Langat
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of post-secondary education
29
29
years of professional experience
Work History
Team Leader
Hong Leong Bank Berhad
Petaling Jaya, Selangor
02.2012 - 10.2020
- Exceeded goals through effective task prioritization and great work ethic.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Actively listened to customers and staffs, handled concerns quickly and escalated major issues to Unit Head.
- To ensure that staffs are answering minimum 100 calls perday and to address customer inquiries and concerns.
- To take over complaints that staffs are unable to resolved and to resolved the issues as soon as possible.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked closely with Unit head and all product Managers to maintain optimum levels of communication to effectively and efficiently complete projects.
- To ensure staffs attendance, sick leave and emergency leave are recorded properly. Also to make sure that our department should have enough manpower everyday.
- To give training for staffs (product knowledge).
Collections Executive for Personal & Auto Loans
Hong Leong Bank Berhad
Selangor, Petaling Jaya
01.2003 - 02.2012
- Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
- Utilized skip tracing tools to locate clients.
- Advised customers of necessary actions and strategies for debt repayment.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Verified and reviewed customer account information.
- Located and monitored overdue accounts by using automated systems.
- Received inbound calls and answered questions from customers satisfactorily.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls to meet demands of busy group.
- Handled 150 outbound and inbound calls daily with goal of collecting owed debt.
- To achieve monthly target setting.
Auto Loan Auction Officer
Hong Leong Bank Berhad
Selangor, Petaling Jaya
01.2001 - 01.2003
- To identify cars that need to be auction.
- Assigned items into different categories, lots and specialty auctions to increase interest and sales.
- Completed data entry of item information, sale price and bidder number to facilitate close-out.
- Described merchandise and gave bidders details and promoted value to encourage bidding.
- Appraised merchandise before sale and assembled merchandise in lots according to estimated value of individual pieces or type of article.
- To liase with bidder on payment and preparing documentations.
Credit & Marketing Officer
Credit Corporation Malaysia Bhd
Kuala Lumpur, Kuala Lumpur
12.1994 - 01.2001
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Organized and finalized loan applications for underwriter review.
- Adhered to banking standards and government lending guidelines for loan services.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Monitored accounts for signs of fraud and non-payment issues.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Attended ongoing professional training to facilitate accurate and productive credit management.
Research & Development Clerk
Kayaba (Malaysia) Sdn Bhd
TELOK PANGLIMA GARANG, SELANGOR
01.1992 - 12.1994
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
Institut Hafiz
Klang 01.1991 - 12.1991
Sekolah Menengah Telok Panglima Garang
Telok Panglima Garang 01.1989 - 12.1990
Skills
Typing
undefinedTimeline
Team Leader
Hong Leong Bank Berhad
02.2012 - 10.2020
Collections Executive for Personal & Auto Loans
Hong Leong Bank Berhad
01.2003 - 02.2012
Auto Loan Auction Officer
Hong Leong Bank Berhad
01.2001 - 01.2003
Credit & Marketing Officer
Credit Corporation Malaysia Bhd
12.1994 - 01.2001
Research & Development Clerk
Kayaba (Malaysia) Sdn Bhd
01.1992 - 12.1994
Institut Hafiz
01.1991 - 12.1991
Sekolah Menengah Telok Panglima Garang
01.1989 - 12.1990
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