Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Leadership Experience
Timeline
Generic

Azim Shaun

Manager, Claims Operations (Financial Lines)
Petaling Jaya

Summary

"There are no shortcut to success, only hard work and a passion to learn"

Combined experience in various legal areas (property/strata, defamation and employment law) and liability claims of about 12 years. Combined experience of more than 7 years in handling indemnity claims, Work Injury claims and property/casualty claims. Demonstrated the ability to advise various stakeholders on policy liability, legal liability and file strategy regarding legal and policy disputes including matters pertaining to fraud or arising from fraud. Integral part of revamping internal processes and auditing internal files to ensure compliances internally and externally are met. Chairman of a Management Corporation and committee member for 3 years during which many projects were carried out. Looking for roles in industries where the skills learned can be applied and to further grow as an individual and professional.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Manager, Claims Operations (Financial Lines)

Marsh Insurance Brokers
04.2024 - Current
  • Managing Financial Lines (FINPRO) claims such as D&O, Cyber, BBB, Crime Policies, FIPI, CCPI, Medical Malpractice from end to end.
  • Managing claims of over 100 hospitals, high profile clients and various banks
  • Creating and preparing quarterly bordereaux for hospital clients
  • Introduced and implemented various projects to improve claims process
  • Introduced and implemented automation in various reportings
  • Successfully overturned numerous repudiations
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Champion for Net Promoter Score (NPS) driving the rating from 19 to 60+ in 2024 with the target KPI being 55.
  • Achieved and exceeded all KPIs for 2024
  • Conducted and led numerous meetings with clients, insurers and various stakeholders.
  • Conducted internal and external trainings for claims systems
  • Managing and supervising 3 personnel including training, checking drafts, assigning work etc.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery which aids in client retention.
  • Developed and maintained relationships with clients and stakeholders through management of claims.
  • Improved safety procedures to create safe working conditions for workers in line with my role as the Office Safety and Health Coordinator

Technical Operations Specialist - Claims

Marsh & McLennan Asia Business Services Sdn Bhd
04.2022 - Current
  • Cont'd Work Injury claims for Singapore from end to end (until July 2022)
  • Handling Liability claims for Singapore from end to end (July 2022 to present)
  • Property claims for Singapore from end to end (December 2022 to present)
  • Conducted internal training for Liability claims in February 2023
  • Part of a global team involved in improving internal systems and processes

Claims Advisory Operations Specialist

Marsh & McLennan Asia Business Services Sdn Bhd
04.2021 - 04.2022
  • Handling Work Injury claims for Singapore from end to end

Senior Claims Executive

Lockton Companies (Singapore) Private Limited
06.2020 - 08.2020
  • Prepared proposals for IT systems (Renewal Systems and Claims Systems)

Claims Executive

Echelon Claims Consultants Sdn Bhd
01.2018 - 02.2020
  • Company Overview: (Professional Indemnity Claims for the Malaysian Bar - Jardine Lloyd Thompson Group of Companies)
  • Managing Liability/Professional Indemnity Claims for all lawyers under the Malaysian Bar
  • Ensuring and monitoring compliance of Bank Negara Regulations
  • Ensuring and monitoring compliance of internal processes and service level agreement with Insurers
  • Contributed to internal discussions to revamp internal processes to ensure efficiency
  • Interviewing and gathering information relating to claims by the Insured Practice
  • Discussions with Insurers on Risk Management systems in place by Insured Practice
  • Reading and analyzing documents given by the Insured Practice including areas on fraud and misconduct.
  • Identifying Policy Liability issues upon notification by the Insured Practice
  • Reading and analyzing Legal Opinions from Panel Solicitors on claims notified by the Insured Practice
  • Discussions with Panel Solicitors, Brokers and Insurers in relation to the claims against the Insured Practice
  • Drafting and issuing Notices to the Insured Practices on applicable Policy Clauses and the effects thereof
  • Drafting and issuing recommendation reports to Insurers on Policy Liability, Legal liability, File Strategy and Reserves
  • Drafting and issuing letters to the Insured Practices on Policy Exclusions, repudiation of policy liability and/or breaches of the policy
  • Discussions with Insurers on Policy Wordings
  • Prepared and organized yearly Panel Solicitors Meetings of over 20 senior lawyers - meetings consists of discussions pertaining to relevant topics relating to negligence and misconduct claims
  • Prepared and organized yearly Stakeholder Meetings between Panel Solicitors, Insurers, Brokers, the Bar Council and Stakeholders - meetings consists of discussions pertaining to relevant topics relating to policy, legal updates and areas of concern for all stakeholders
  • Prepared and attended yearly claims meeting with the Bar Council pertaining to claims excluded/repudiated by Insurers under the Policy.
  • (Professional Indemnity Claims for the Malaysian Bar - Jardine Lloyd Thompson Group of Companies)

Paralegal

Messrs Lobo & Associates, Advocates & Solicitors
04.2013 - 08.2017
  • Research on inter alia Strata Title, Strata Management, Defamation, Subpoena and the Rules of Court 2012.
  • Drafting of :
  • (a) Statement of Claims pertaining to Defamation and Inducement to breach of Contract
  • (b) Originating Summons pertaining to Strata Title matters
  • (c) Notice of Applications pursuant to the Rules of Court 2012
  • (d) Drafting of Affidavits in Support, Affidavits in Reply and Affidavits of Service
  • (e) Drafting of Cause papers for Application for Judicial Review in the High Court
  • (f) Drafting of Submissions for High Court matters
  • Prepared Record of Appeals for Appeals filed in the Court of Appeal
  • Preparation in transfers of strata titles pursuant to the Strata Titles Act 1985 and the National Land Code
  • Drafting of Complaints to the Strata Management Tribunal in Putrajaya pursuant to the Strata Management Act 2013
  • Drafting of Letters of Demand
  • Attended Case Managements and Hearings (in Chambers and in Open Court) with senior lawyers
  • Attended to e-filing of legal cases both via website and via service bureaus
  • Translated all legal documents and letters to the National Language in compliance with the National Language Act

Education

Basic Certificate Course in Insurance And Takaful

Certified Office Safety And Health Coordinator

Bachelor of Laws (LLB) - undefined

University of London

Cambridge A-levels - undefined

KDU University

Skills

  • Legal
  • Risk & Compliance
  • Building Management
  • Operations management
  • Team leadership
  • Claims

Extracurricular Activities

Management Co-Lead for University Leadership Development Programme and Axiata Young CEO Development Programme under Axiata Young Talent Programme Committee member of the Joint Management Body of Tiara Kelana Condo 2014 and 2015

Leadership Experience

Chairman, Management Corporation of Tiara Kelana Condo, 01/01/16, 12/31/17, Led the transition of the Joint Management Body to the Management Corporation, Chaired Annual General Meetings of the Management Corporation, Chaired and conducted monthly committee meetings of the Management Corporation, Attended seminars conducted by the Commissioner of Buildings, Petaling Jaya, Resolved complaints between owners and the Management Corporation pursuant to the Strata Management Act 2013, Drafted Tenancy Agreements and Service Agreements for service providers of the Management Corporation, Conducted interviews for service providers and Building Managers of the Management Corporation, Assisted in the process of Water Migration of the Management Corporation

Timeline

Manager, Claims Operations (Financial Lines)

Marsh Insurance Brokers
04.2024 - Current

Technical Operations Specialist - Claims

Marsh & McLennan Asia Business Services Sdn Bhd
04.2022 - Current

Claims Advisory Operations Specialist

Marsh & McLennan Asia Business Services Sdn Bhd
04.2021 - 04.2022

Senior Claims Executive

Lockton Companies (Singapore) Private Limited
06.2020 - 08.2020

Claims Executive

Echelon Claims Consultants Sdn Bhd
01.2018 - 02.2020

Paralegal

Messrs Lobo & Associates, Advocates & Solicitors
04.2013 - 08.2017

Bachelor of Laws (LLB) - undefined

University of London

Cambridge A-levels - undefined

KDU University

Basic Certificate Course in Insurance And Takaful

Certified Office Safety And Health Coordinator

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Azim ShaunManager, Claims Operations (Financial Lines)