Azilah Mohd Yazid
Kampung Baharu Nilai,05
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Global Business Process Specialist - Order to Cash
Roche
2021.01 - Current
- Reporting to Network Manager, with functional reporting to Global Business Process Manager
- Deployment of Finance Order to Cash Solutions: Implement ARTR solutions for Order to Cash in the APAC region under RAMP and ASPIRE (SAP S/4HANA deployment) initiatives, ensuring process standardization across Pharmaceutical and Diagnostics divisions
- Harmonization and Standardization: Collaborate with stakeholders from Finance, Commercials, Supply Chain, and IT to streamline ARTR processes across divisions
- Process Improvement and Optimization: Work with finance operations to enhance ARTR processes, focusing on efficiency and effectiveness.
- Collaborated with cross-functional teams to develop innovative solutions.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Conducted training and applied change management to achieve desired outcomes.
- Prioritized initiatives to increase success rates of strategic projects.
Compliance Manager - APAC Export Compliance
DHL
2020.04 - 2021.01
- Reporting to Director, Asia Pacific Export Compliance
- Team Leadership: Manage and guide a team of 6 Service Quality Analysts, ensuring efficient operations and high-quality outputs
- Compliance Program Development: Create and execute regional compliance programs aligned with global guidelines provided by the Compliance Team
- Compliance Oversight: Supervise all compliance-related activities, including audits, updates, and adherence to policies and procedures
- Risk Assessment: Evaluate documents and records to assess compliance levels and identify potential risks
- Monitoring and Improvement: Monitor control systems to address process violations or breaches and regularly evaluate program efficiency, suggesting and implementing improvements
- Stakeholder Collaboration: Collaborate with stakeholders to review compliance policies, performance metrics, and ensure alignment with organizational goals
- Self-Audits: Conduct periodic self-audits on internal processes and procedures to maintain compliance standards.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
Team Manager - APAC Export Compliance
DHL
2018.11 - 2020.03
- Reported to Director, Asia Pacific Export Compliance
- Regulatory Compliance: Stay updated on company standards, OFAC, EU, and UN Sanctions, ensuring adherence to international regulations
- Change Management Leadership: Lead change initiatives for a team of 18, fostering adaptation and growth within the department
- Policy Optimization: Develop, enforce, and optimize internal policies to enhance efficiency and responsiveness to business needs
- Data-Driven Operations: Use performance data for operational evaluation, improvement, and strategic forecasting
- Strategic Planning: Prepare and propose long-term plans for the advancement of the AP Export Compliance department.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervisor - APAC Export Compliance
DHL
2018.06 - 2018.10
- Reported to Senior Manager, Asia Pacific Export Compliance
- Performance Optimization: Managed and improved the performance of 18 Level 2 Regional Sanctions Screeners, ensuring high-quality commodity screening
- Process Improvement: Reviewed processes, identified areas for enhancement, and implemented necessary changes for efficiency gains
- Leadership and Problem-Solving: Leveraged strong leadership and problem-solving skills to maintain team efficiency and handle daily demands effectively
- Collaborative Management: Collaborated with the management team to ensure proper division of responsibilities, enhancing team coordination
- Effective Scheduling: Created efficient work schedules to meet deadlines and maintain optimal staffing levels
- Process Documentation: Audited and documented all processes and procedures for new accounts, ensuring compliance and consistency
- Performance Assessment: Conducted regular evaluations to assess work performance, identify areas of improvement, and maintain high standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
Team Leader - Finance Operations
DHL
2011.01 - 2018.05
- Reported to Billing Manager, Finance Operations
- Team Management: Managed a team of 19 Billing Associates and Senior Associates, ensuring smooth day-to-day billing operations within the OTC process
- Cross-functional Collaboration: Coordinated with internal departments and customers to maintain operational efficiency and address both routine and complex issues
- Financial Reconciliation: Conducted account reconciliations, resolved variances, and ensured accuracy in financial records
- Compliance and Accuracy: Reviewed documentation for compliance adherence and accuracy of information, maintaining regulatory standards
- Billing System Optimization: Implemented enhancements to the billing system, leading to increased efficiency, reduced delinquency, and improved accuracy
- Performance Meetings: Organized and led monthly Service Performance Review (SPR) meetings, fostering collaboration between SSC Finance Operations and countries' Finance Senior Management Team to enhance billing performance and achieve common KPIs.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Senior Billing Associate - Finance Operations
DHL
2007.07 - 2010.12
- Reported to Billing Team Leader, Finance Operations
- Billing Tasks Execution: Handled various billing tasks proficiently, ensuring accurate recording of information in company databases for financial tracking and reporting
- Invoicing Management: Managed end-to-end invoicing processes, including generating invoices, and ensuring timely invoice processing
- Collaborative Issue Resolution: Acted as a liaison between business partners and the support team, facilitating quick and effective resolution of billing and payment-related issues.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Functioned as key point of contact for billing data integrity matters for customers and various internal departments.
- Maintain accuracy and timeliness KPI above 95% at all times.
Education
Roche Diploma in Accounting - Accounting And Finance
Roche
Petaling Jaya01.2023
Advanced Certificate in Business Compliance - Business Compliance
International Compliance Association (ICA)
Petaling Jaya01.2020
Certified in Certificate in Managing Sanctions Risk - Sanctions Control
International Compliance Association (ICA)
Petaling Jaya01.2019
Diploma in Management (CGPS: 3.8) - Business Management
Universiti Utara Malaysia, Malaysia
Sintok01.2007
Degree in Mechanical Engineering (Incompleted) - Mechanical Engineering
Shizuoka University, Japan
Shizuoka01.2004
Skills
- Business Process Mapping
- Workflow Design
- Stakeholder Management
- Report Analysis
- Process Analysis
- Cross-Functional Collaboration
- Process Mapping
- Operations Management
- Performance Management
- Strategic Planning
- Staff Development
Languages
Malay
Native language
Malay
Proficient
C2
English
Advanced
C1
Japanese
Intermediate
B1
Timeline
Global Business Process Specialist - Order to Cash
Roche
2021.01 - Current
Compliance Manager - APAC Export Compliance
DHL
2020.04 - 2021.01
Team Manager - APAC Export Compliance
DHL
2018.11 - 2020.03
Supervisor - APAC Export Compliance
DHL
2018.06 - 2018.10
Team Leader - Finance Operations
DHL
2011.01 - 2018.05
Senior Billing Associate - Finance Operations
DHL
2007.07 - 2010.12
Roche Diploma in Accounting - Accounting And Finance
Roche
Advanced Certificate in Business Compliance - Business Compliance
International Compliance Association (ICA)
Certified in Certificate in Managing Sanctions Risk - Sanctions Control
International Compliance Association (ICA)
Diploma in Management (CGPS: 3.8) - Business Management
Universiti Utara Malaysia, Malaysia
Degree in Mechanical Engineering (Incompleted) - Mechanical Engineering
Shizuoka University, Japan
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