Building professional with extensive expertise in managing large-scale facilities and ensuring optimal performance. Known for strong focus on team collaboration and consistently delivering high-quality results. Adaptable and reliable, excelling in dynamic environments.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Senior Building Executive
Crest Consulting Services
08.2013 - Current
Maintained accurate records related to building maintenance activities such as work orders completed tasks inventory levels leading to improved tracking and reporting capabilities.
Developed and executed comprehensive budgets for building operations, effectively managing financial resources to meet organizational objectives.
Implemented quality control measures across all aspects of building management ensuring consistent high standards were maintained throughout every aspect of facility operations.
Enhanced tenant satisfaction through timely response to maintenance requests and effective communication.
Conducted thorough inspections of buildings to identify potential issues and develop appropriate action plans.
Established positive relationships with contractors, vendors, and clients, fostering strong partnerships for successful project outcomes.
Negotiated contracts with service providers to secure cost-effective solutions for building operations.
Managed construction projects from conception to completion, ensuring on-time delivery and budget adherence.
Directed teams in coordinating emergency response efforts during critical situations, minimizing damage to property assets while prioritizing occupant safety.
Developed comprehensive preventive maintenance programs, resulting in reduced downtime and repair costs.
Communicated effectively with owners, residents, and on-site associates.
Conducted regular inspections of both interior and exterior of properties for damage.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Kept properties in compliance with local, state, and federal regulations.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Delivered emergency 24-hour on-call service for tenants on building issues.
Responded to Common Area Maintenance (CAM) inquiries.
Admin Cum Account Executive
Burgess Rawson Management Sdn Bhd
07.2010 - 07.2013
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Oversaw several accounts at once, efficiently organizing and prioritizing tasks.
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
Built relationships with customers and community to promote long term business growth.
Maintained comprehensive records of daily activities using the online customer database.
Admin Cum Account Assistant
Oriental Property Management Sdn Bhd
04.2009 - 04.2010
Supported the timely completion of month-end closing activities, improving overall financial operations.
Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
Entered customer order details into system, accepted payments and updated accounts.
Reconciled credit card statements and processed payments, ensuring accounting accuracy.
Managed monthly bank reconciliations, tracked expenses, and recorded deposits efficiently.
Managed daily accounting tasks to ensure precision in financial records.
Communicated professionally with clients about their payment needs while ensuring accurate, detailed records.
Admin Cum Account Assistant
Meadow Property Management Sdn Bhd
04.2006 - 08.2007
Supported the timely completion of month-end closing activities, improving overall financial operations.
Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
Entered customer order details into system, accepted payments and updated accounts.
Assisted in tax preparation efforts by gathering relevant documentation and providing accurate information for filings.
Provided exceptional customer service by addressing client inquiries promptly and effectively, resulting in increased satisfaction rates and repeat business.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Maintained account accuracy by reviewing and reconciling checks monthly.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Administrative Assistant
LP Hoong Engineering Sdn Bhd
01.2002 - 12.2002
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Universiti Teknologi Mara
Seri Iskandar, Perak, Malaysia
06.2003 - 04.2006
Skills
Property service contract administration
Timeline
Senior Building Executive
Crest Consulting Services
08.2013 - Current
Admin Cum Account Executive
Burgess Rawson Management Sdn Bhd
07.2010 - 07.2013
Admin Cum Account Assistant
Oriental Property Management Sdn Bhd
04.2009 - 04.2010
Admin Cum Account Assistant
Meadow Property Management Sdn Bhd
04.2006 - 08.2007
High School Diploma -
Universiti Teknologi Mara
06.2003 - 04.2006
Administrative Assistant
LP Hoong Engineering Sdn Bhd
01.2002 - 12.2002
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