Azhar Othman
Technician
10
Summary
Skilled Technician with a robust background in equipment maintenance and customer service, notably at Sapura Machining Corporation. Excelled in team training and troubleshooting, enhancing productivity and safety. Proven track record in mentoring staff to achieve excellence in service delivery, demonstrating a significant improvement in team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Technician
Sapura Machining Corparation
01.2023 - 07.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Production Worker
Denso Manufacturing
01.2022 - 11.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used equipment properly to avoid workplace hazards or injuries.
Crew Trainer
McDonald's
08.2020 - 10.2021
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Taught new team members correct procedures for all areas of operations.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Captain Waiter
Sheraton Hotels
12.2019 - 06.2020
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
Education
Malaysia Skills Certificate Level 2 And Level 3 - Food And Beverage Hotel Management
Malvern International College
Petaling Jaya, Selangor, Malaysia 04.2001 -
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Padang Kala
Melor, Kelantan, Malaysia 04.2001 -
Skills
Customer Service
Accomplishments
- Successfully learned how to control computer numerical control machine correctly and save to use.
- Manage to maintain quality and not get any complaints from customer for one year successfully.
- Lead a team of operators to set the average fastest operation time and quality yield from start to finish.
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Technician
Sapura Machining Corparation
01.2023 - 07.2024
Production Worker
Denso Manufacturing
01.2022 - 11.2022
Crew Trainer
McDonald's
08.2020 - 10.2021
Captain Waiter
Sheraton Hotels
12.2019 - 06.2020
Malaysia Skills Certificate Level 2 And Level 3 - Food And Beverage Hotel Management
Malvern International College
04.2001 -
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Padang Kala
04.2001 -
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