Accomplished professional with substantial experience in warehouse operations and inventory management. Demonstrates expertise in logistics and distribution, stock control, and cycle counting, supported by proficiency in Warehouse Management Systems (WMS) and ERP/SAP. Proven track record in supply chain coordination, KPI reporting, and process improvement. Adept at team coordination and leadership, with a strong focus on SOP and safety compliance. Skilled in e-commerce operations management, vendor management, and cross-functional coordination. Proficient in Microsoft Excel and other Microsoft Office applications, with a solid understanding of transportation regulations. Committed to delivering high standards of customer service while implementing cost reduction strategies to enhance operational efficiency.
Management professional with years of experience in logistics. Recognised for successfully addressing supplier issues using sound decision-making. Commits to making sure workloads and performance results meet business demands.
Aspiring warehouse and logistics manager with proven history in optimising supply chain operations. Experienced in supervising teams of employees, conducting inventory management and creating cost-effective delivery processes. Possesses strong understanding of transportation regulations and safety protocols and commitment to maintaining highest standards of operational excellence.
Overview
15
15
years of post-secondary education
14
14
years of professional experience
Work history
Warehouse & Logistics Manager
NFC CLOTHIER SDN BHD
Cheras, KL
2024.11 - 2026.05
I am reporting to four directors, each overseeing a different brand. Every director has their own marketing strategy, priorities, and preferred approach to product launches and release schedules. This requires me to be highly adaptable, manage multiple expectations simultaneously, and coordinate effectively to ensure each brand’s objectives are achieved while meeting deadlines. Working with multiple decision-makers has strengthened my ability to adapt quickly, prioritize competing demands, and communicate effectively with different stakeholders.
I am responsible for coordinating activities across all four brands, ensuring that every product launch and marketing campaign is executed according to each director’s expectations while keeping projects on schedule. This experience has helped me develop strong organizational skills, the ability to multitask under pressure, and the confidence to manage multiple priorities without compromising quality or deadlines.
Oversee the safe receipt, storage, retrieval, and timely dispatch of goods.
Ensure all incoming products are accurately identified, recorded, and properly stored.
Monitor stock levels and maintain accurate inventory records using the warehouse management system.
Conduct regular physical stock counts and reconcile discrepancies.
Plan, organize, and control the overall warehouse operations to meet company objectives.
Schedule and manage warehouse staff to ensure smooth daily operations.
Lead recruitment, training, coaching, and performance management of warehouse team members.
Ensure compliance with workplace health and safety regulations and maintain warehouse security.
Maintain high standards of cleanliness, hygiene, and housekeeping within the warehouse and surrounding areas.
Work closely with Merchandising, Logistics, Data Entry teams, vendors, and transport partners to ensure operational efficiency.
Monitor aging inventory and provide updates to relevant departments.
Track stock movement and ensure goods are stored safely and efficiently.
Implement cost optimization initiatives across warehouse processes.
Monitor staff attendance, overtime, and workforce productivity.
Developed new storage strategies to maximize warehouse space utilization.
Collaborated with sales teams, aligning supply chain activities to demand forecasts.
Liaised with stakeholders, maintaining transparency about inventory status and delivery schedules.
Ensured accurate order fulfilment with meticulous record keeping and verification procedures.
Conducted periodic audits for regulatory compliance and internal policy adherence.
Resolved disputes swiftly with suppliers or transport providers, maintaining good working relations.
Achievement - Successfully led the logistics and supply chain setup for NFC Clothier’s new retail outlet in Singapore, managing end-to-end project execution including inventory planning and stock allocation, store fixture coordination, logistics provider selection and management, and import/export documentation preparation. Ensured full compliance with Singapore Customs requirements and delivered a smooth, timely store launch through effective cross-functional coordination and operational planning.
Warehouse & System Support Manager
Tomaz Shoes Sdn. Bhd.
Subang Jaya, Selangor
2023.07 - 2024.06
Overall management of the warehouse and control of goods in/out operation and stock control for the organization including the development, performance and maintenance of the warehouse to produce a compliant, efficient system and solution, maximizing performance & profitability against pre-agreed targets and controls.
Reported directly to the Operations Manager, providing daily operational updates, performance reports, and support to ensure smooth business operations.
To maintain stock accuracy with all outlets.
To handle any issues with outlets.
To conduct stock count with all outlets.
Handling Warehouse and Logistics (inbound and outbound).
Developed and implemented new Standard Operating Procedures (SOPs) for inbound, outbound, defective item handling, and internal stock transfer processes across all outlets.
To monitor internal stock transfer and defective stock.
Liaise with marketing for preparing photo shooting items, and to provide monthly sales report.
To provide HR monthly promoter report.
To prepare stock count list for annual stock count.
To prepare stock count report to Finance (final report).
Liaise with system developer with any development. (Jpos, Gold soft).
Involved in new outlets set-up.
Any issues with the JPos.
Utilize appropriate system to manage the warehouse functions, analysis and documentation.
Ensure inventory records and supporting documents are properly maintained and updated.
Achievement - Engaged by Tomaz Shoes Sdn. Bhd. on a contract basis to investigate an internal control issue involving suspected system manipulation and cash discrepancies of approximately RM80,000 at one of its outlets. Conducted investigation, reviewed operational processes, and supported improvements to strengthen SOPs and internal controls. Contract was successfully completed and ended after one year.
Warehouse & Distribution - Centre Leader
LX PANTOS LOGISTICS (M) SDN. BHD.
Shah Alam, Selangor
2021.04 - 2022.04
Overall management of the warehouse and control of goods in/out operation and stock control for the organization including the development, performance and maintenance of the warehouse to produce a compliant, efficient system and solution, maximizing performance & profitability against pre-agreed targets and controls.
Reported directly to the General Manager, providing operational updates, performance reports, and support for business and warehouse activities.
Provided freight forwarding and logistics support to LX Pantos clients across Southeast Asia, coordinating shipments, managing customer communications, and ensuring smooth cross-border transportation and delivery operations.
Handling Warehouse and Logistics (incoming and outgoing arrangement)
Preparing the (S.O.P.) for the new warehouse set up.
Have good compliance records with Royal Malaysian Customs. (Station B24)
Ensure inventory records and supporting documents are properly maintained and updated.
Be responsible for the security, accountability and control of the goods.
Ensuring that the team understands their roles within the warehouse, their duties and role within the organization.
The smooth running of the team and organization.
Achieving maximum customer satisfaction in accordance with organization plans
Liaising with (LMW), a Manufacturing Bonded Warehouse is known as Licensed Manufacturing Warehouse (LMW) established under provision of section 65/65A of the Customs Act 1967.
Interact and co-operate with all members of the organization, its suppliers and customers.
Set an example for team members and organization as a of commitment, bonded warehouse activities, work ethics and habits and personal character.
Day to day responsibilities –
Maintain and improve mechanism for running the warehouse, including surveying and measuring the inventory, in/out process, outcomes and profitability and disseminate feedback to the appropriate internal entities.
Ensure daily order receiving, picking and packing to be arranged accordingly. (Labeling for inner and outer carton)
Ensure bonded truck arrangement for outbound. (to include truck details, flight details, vessel details for customs declaration purposes)
Utilize appropriate systems to manage the warehouse functions, analysis and documentation.
Direct the development of plans for the warehouse to achieve targets.
Ensure inventory records and supporting documents are properly maintained and updated.
Declare relevant Customs permits through Dagang.Net for movement of all goods in and out of the licensed premises and abide by the stipulated permit conditions.
Send booking alerts to customers for shipping arrangements / instructions.
Outbound booking arrangement with carrier as per shipping instruction (MCFL) Master Carrier Freight List.
Send ship alerts to customers (AWB, Invoice, Packing List, and CIPL).
Monitoring shipping throughout customs station and ensure customs documents are fully endorsed. (Dagang.Net)
Liaise with Unisem (USM) to coordinate the new shipment for inbound. (GPB2)
Power Integration – Semi Conductor Industry.
Reason for leaving - Contract role completed after providing warehouse and logistics support for Hong Kong operations during the pandemic.
Assistant Manager Warehouse
BIG BAD WOLF BOOKS SDN BHD
Shah Alam, MALAYSIA
2018.09 - 2020.03
To assist in the management and operation of the warehouse and all associated activities with the aim of generating sales and income for the BBW. To ensure that the warehouse area is safe, clean and organized. The key purpose is to maximize sales and provide high-quality customer experience, operating in safe, clean and well-organized environment. In addition, the job holder will assist in the management and supervision of staff and volunteers and ensure effective management of all warehouse activities.
Responsibilities:
Report to Director and Warehouse Manager
Oversee all the warehouse activities & ensure all work has been done according to SOP.
To review the work process from time to time (timely basis)
Maintains receiving, warehousing and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Complies with federal, state and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
Controls inventory levels by conducting physical counts; reconciling with data storage system.
Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Contributes to team effort by accomplishing related results as needed.
Collaborated with a diverse workforce of 150 employees, including local staff and foreign workers from Bangladesh, Pakistan, and India, ensuring effective communication, teamwork, and smooth daily operations.
Managed inventory operations for over 250,000 SKUs and approximately 10 million units of books, ensuring accurate stock control, efficient storage, and timely order fulfillment.
Supported Big Bad Wolf events across Southeast Asia and selected international markets, including Dubai, Pakistan, Indonesia, and the Philippines. Coordinated event operations, logistics, and cross-functional support to help ensure successful event execution across multiple countries.
Assistant Manager Warehouse & Logistics
MENANG NUSANTARA MANUFACTURING (M) SDN BHD
CHERAS, SELANGOR
2018.04 - 2018.08
Reported directly to the Director and Factory Manager, providing operational updates, performance reports, and support for warehouse and logistics activities.
To be responsible for the overall operations and administration of warehouse and logistics
Coordinated inbound and outbound logistics for automotive parts, ensuring on-time delivery to Honda Manufacturing Malaysia in Melaka to support uninterrupted production.
Managed warehouse operations for both raw materials and finished goods, ensuring accurate inventory control, efficient storage, and timely material availability for production and distribution
In charge of material planning and delivery instruction from supplier
Collaborated with cross-functional teams including Planning, Engineering, and Production departments to ensure smooth coordination of operations and uninterrupted workflow.
Monitor on FIFO System and safety level stock for raw material and finished goods
To ensure all warehouse and logistic documentation and reports are timely and accurate
Liaise with customer on logistic matters
To manage and train new and current staff as well as monitoring their performance and progress
To ensure that the housekeeping and safety standards are always maintained
To manage the ISO9001: 2015 and IATF/TS16949 system for Logistic Department
To prepare monthly budget for Warehouse and Logistic Department
Kanban system (jump to three-bin system) is a scheduling system for lean manufacturing and just-in-time manufacturing (JIT).
Arrange warehouse, goods binning and ensure 5s and housekeeping.
To propose/liaise with sales and project team for new project packaging and transportation.
Automative
Achievement
Involved in setting up a new warehouse relocation Warehouse system migration
Senior Executive, Warehouse/Parts Management
HILOGISTICS (M) SDN BHD C/O LG ELECTRONICS (M) SDN BHD
Shah Alam, SELANGOR
2008.02 - 2016.07
Reported directly to the Service Manager, providing operational updates, performance reports, and support for service-related activities.
Coordinated inbound and outbound inventory movements, deliveries, and logistics operations, including distribution to Sabah, Sarawak, and remote outskirt locations.
Responsible for accurate inventory and productivity levels
Interview perspective, schedules and trains personnel
Managing documentation and flow of imported goods through bonded warehouse
Records all stock movements and deliveries in database and prepare regular report
Inventory management (E&O) and Defective write off
Manage of warehouse with periodic stock count check including updating stock status at Service Partners
Ensure all the spare part orders received from service partners deliver within 24hrs.
Handling of incoming and outgoing of spare parts. Ensure part arrangement for traceability and easy access.
Maintain and enhance customers' satisfaction.
Initial parts ordering for new model
Responsible for packaging materials and equipment (quotation, comparison and ordering)
Authorized service contractors/Authorized service dealer/Branches contact window
Verify and process claim documents & supply claim part . FIFO (Color-coded labels)
Responsible for planning, ordering, stocking and shipment/logistic processes of spare parts.
Ensure spare part's availability at minimum 90% level.
Manage of warehouse with periodic stock count check including updating stock status at Service Partners.
Follows new product launches and orders spare parts proactively.
Calculates inventory turnover, most consumed parts, ensures maximum spare part availability and minimum redundant stock.
Ensure all the spare part orders received from service partners deliver within 24hrs.
Handling of incoming and outgoing of spare parts. Ensure part arrangement for traceability and easy access.
Maintain and enhance customers' satisfaction.
In 2011, LG Electronics outsourced its Spare Parts Department to its logistics subsidiary, Hi Logistics, a third-party logistics (3PL) provider. During this transition, I played a key role in supporting the seamless transfer of warehouse operations, inventory management, and distribution processes while maintaining service continuity and operational performance.
Achievement -
Participated in the successful migration from the LG Electronics M-System to the ERP system, supporting a smooth transition with minimal disruption. Collaborating with cross-functional teams to facilitate a seamless go-live.
Successfully supported the migration of warehouse operations from LG Electronics Warehouse to the newly established Hi Logistics Warehouse, including warehouse layout design, operational planning, and setup to ensure a seamless transition.
Administrative Executive, Human Resources
NESTLE (MALAYSIA) BERHAD
Petaling Jaya, SELANGOR
2007.10 - 2008.01
Assists HR Manager to compile data for leave application, mc and etc, verification.
To maintain stock for Stationeries & refreshments, Travel booking for hotel & flights, vendor invoices payment.
Petaling Jaya Factory
Cabin Crew Steward
AIRBUS SDN BHD
CHERAS, Kuala Lumpur
2007.01 - 2007.10
Acknowledges, greets and converses with customers. Communicates with and assists serving to maintain service efficiency and ensure guest satisfaction. Graciously greets guests upon arrival, escorts them to their seat, provides drink to them once seated, and informs
Guests of time of arrival in Singapore and destination stopover. Relays message from guests to bus driver as appropriate.
Boulevard Mid-Valley City, Kuala Lumpur
Education
Master in International Freight Logistics and Supply Management - International Freight Logistics and Supply Management
Asia e-University
Malaysia
2015.11 - 2018.01
Advances Diploma - Computing
Thames College London
London, UK
2005.10 -
International English Language Testing System - IELTS
Middlesex University
London, UK
2005.09 - 2005.12
Certificate of English -
SELS College
London, UK
2003.12 -
Sijil Pelajaran Malaysia (SPM) -
Sek Men La Salle
PJ, MALAYSIA
1995.01 - 2000.12
Penilaian Menengah Rendah (PMR) -
Sek Men La Salle
PJ, MALAYSIA
1995.01 - 1995.12
Skills
Warehouse Operations
Inventory Management
Stock Control & Cycle Counting
Logistics & Distribution
Inbound & Outbound Operations
Warehouse Management Systems (WMS)
ERP/SAP (if applicable)
Supply Chain Coordination
KPI Reporting
Team Coordination and Leadership Skills
Process Improvement
Customer Service
Coordinated international shipments to ensure timely delivery
Problem Solving
SOP & Safety Compliance
E-commerce Operations Management
MHE Planning to Support Warehouse Efficiency
Warehouse Facilities Management
Vendor Management & Coordination
Cross-Functional Coordination
Prepared shipping instructions and coordinated order fulfillment
Coordinated manufacturing, warehouse, and logistics operations to support on-time production and delivery
Experience with transport loading/unloading, warehouse management system
Train and supervise staff
Experience managing inventory and coordination of orders and deliveries with ability to priorities conflicting demand
Ability to create rapport quickly to maintain positive business relationships with clients and staff Demonstrating dedication to a high standard of customer service
Cost reduction strategies implementation
Freight forwarding savvy
Transportation regulations understanding
Stock control expertise
Materials requirements planning
Logistics compliance understanding
Driver scheduling competence
Flexible working approach
Cross-Docking expertise
OSHA Certified
People leadership
Fire safety training
Budget controls and reporting
Manual handling training
Stock replenishment
Procurement oversight
Recruitment and training
Performance monitoring
Packing and picking
Supply chain analytics
LANGUAGE
Malay
English
REFERENCES
MR CHOW TZE TING, DIRECTOR, 012-2800740, NFC CLOTHIER SDN BHD
MR HAFIZ BIN ISMAIL, HOD WAREHOUSE & OPERATION, 016-9000687, BIG BAD WOLF BOOKS
Maintained high inventory accuracy through effective stock control and warehouse best practices.
Coordinated daily warehouse operations to ensure timely receiving, storage, picking, packing, and dispatch activities.
Worked closely with multiple stakeholders to meet operational deadlines while maintaining service quality.
Supported continuous improvement initiatives that enhanced warehouse productivity and operational efficiency.
Successfully managed competing priorities while reporting to multiple senior directors with different operational requirements.
Ensured compliance with company policies, warehouse SOPs, and workplace safety standards.
PERSONALITY
I enjoy meeting new people from all cultures and religion. I am mature and always maintain a gracious manner even when difficulties arise. I am professional and have good communication skills.
Warm, friendly personality.
I am calm and dogmatic when problems within the workplace or with the customer arise. I am detail-orientated.
I have an energetic attitude towards my tasks.
I am a quick learner, dependable and self-motivated. I always try my best to be able to encourage and motivate other people that I work with, too.
I am versatile and I'm able to adapt within a highly pressured environment. I'm also adaptable to changes and always open to new and creative ideas.
I am punctual; a quality which I believe develops a feeling and sense of respect and trust between myself and others in the workplace. I like to be regarded as a reliable person.
I am dedicated and enthusiastic about my given tasks.
CREATIVE & INNOVATIVE CONTRIBUTIONS
I became a member of La Salle's Boys Scout Club in 1996 to 1997 (Sekolah Menengah La Salle, PJ)
Was a member of the Creativity & Art Club in 1997 to 1998 (Sekolah Menengah La Salle, PJ)
Completed a Business Process Improvement Through Process Mapping Technique course from FMM Institute, certificate attached.
Completed Customer Service Excellence course in August 2008, conducted by Personal Development Leadership Management Corporation (M) Sdn Bhd, certificate attached.
Completed a Basic Management Training course conducted by MEF Academy, certificates attached.
Timeline
Warehouse & Logistics Manager
NFC CLOTHIER SDN BHD
2024.11 - 2026.05
Warehouse & System Support Manager
Tomaz Shoes Sdn. Bhd.
2023.07 - 2024.06
Warehouse & Distribution - Centre Leader
LX PANTOS LOGISTICS (M) SDN. BHD.
2021.04 - 2022.04
Assistant Manager Warehouse
BIG BAD WOLF BOOKS SDN BHD
2018.09 - 2020.03
Assistant Manager Warehouse & Logistics
MENANG NUSANTARA MANUFACTURING (M) SDN BHD
2018.04 - 2018.08
Master in International Freight Logistics and Supply Management - International Freight Logistics and Supply Management
Asia e-University
2015.11 - 2018.01
Senior Executive, Warehouse/Parts Management
HILOGISTICS (M) SDN BHD C/O LG ELECTRONICS (M) SDN BHD
2008.02 - 2016.07
Administrative Executive, Human Resources
NESTLE (MALAYSIA) BERHAD
2007.10 - 2008.01
Cabin Crew Steward
AIRBUS SDN BHD
2007.01 - 2007.10
Advances Diploma - Computing
Thames College London
2005.10 -
International English Language Testing System - IELTS