Azhar Azman

Petaling Jaya, Selangor,10

Summary

Proven in enhancing customer experiences and sales figures, Leveraged problem-solving and customer service skills at MR.DIY to foster client loyalty and streamline operations. Adept in teamwork and collaboration, Significantly contributed to maintaining a high-quality store environment, directly impacting customer satisfaction and repeat business. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Retail Sales Associate

MR.DIY

Petaling Jaya, 10

06.2021 - 10.2023

Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Helped customers complete purchases, locate items, and join reward programs.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Maintained clean and organized store environment, enhancing overall shopping experience for customers.
Increased sales revenue through effective product recommendations tailored to individual customers.
Managed cash register after end of shift to balance and record accurate transactions.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Restaurant Waiter

Waroeng Penyet

Petaling Jaya, 10

01.2020 - 01.2021

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Answered customers' questions, recommended items, and recorded order information.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas for optimal guest experience.
Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

SMK LEMBAH SUBANG, Petaling Jaya, Selangor, Malaysia

04.2001 -

Elected to President for cooperative club in 2019.
Active student that joins any sport activities. Participant at Team Merdeka Dance 59 and 10th ASEAN School Games.
Elected Captain of Cricket.
Member of School Youth Cadet and joined marching competition from school level to state level.

Skills

Customer Service

Timeline

Retail Sales Associate - MR.DIY

06.2021 - 10.2023

Restaurant Waiter - Waroeng Penyet