Azhar Azman
Petaling Jaya, Selangor,10
Summary
Proven in enhancing customer experiences and sales figures, Leveraged problem-solving and customer service skills at MR.DIY to foster client loyalty and streamline operations. Adept in teamwork and collaboration, Significantly contributed to maintaining a high-quality store environment, directly impacting customer satisfaction and repeat business. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
MR.DIY
Petaling Jaya, 10
06.2021 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Restaurant Waiter
Waroeng Penyet
Petaling Jaya, 10
01.2020 - 01.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
04.2001 -
- Elected to President for cooperative club in 2019.
- Active student that joins any sport activities. Participant at Team Merdeka Dance 59 and 10th ASEAN School Games.
- Elected Captain of Cricket.
- Member of School Youth Cadet and joined marching competition from school level to state level.
Skills
Customer Service
Money Handling
Teamwork and Collaboration
Display Setup
Customer Assistance
Problem-Solving
Time Management
Flexible Schedule
Stocking and Receiving
Store maintenance
Fitting room maintenance
Friendly and Helpful
Timeline
Retail Sales Associate - MR.DIY
06.2021 - 10.2023
Restaurant Waiter - Waroeng Penyet
01.2020 - 01.2021
SMK LEMBAH SUBANG - High School Diploma,
04.2001 -