Azhar Ashari

• Developed and implemented operation work best practice for hotel services.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Ensure profitable bussinuse returned with essential cost measurement.
• Managing operational risk, issue and develops prevention measurement.
• Keeping & measuring Safety & security of the property,
• Cleanliness of the property
• Conducted regular staff performance
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Increased customer service ratings through personable service.
• Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Reduced operating expenses by negotiating with vendors and optimizing resource management.

• Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
• Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
• Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
• Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
• Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
• Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
• Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
• Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
• Expanded catering services portfolio by identifying niche markets for growth opportunities within the local area.

Interim Hotel Manager

• Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
• Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
• Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
• Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
• Developed comprehensive emergency response plans to prioritize safety during crisis situations.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Oversaw renovation projects to modernize facilities, ensuring minimal disruption to hotel operations and guest satisfaction.

• Handled complex issues or disputes professionally, ensuring a satisfactory resolution for clients and guests alike.
• Managed budgets effectively, reducing costs while maintaining quality for each event.
• Maintained high standards of service by implementing staff training programs focused on customer satisfaction.
• Developed custom event packages tailored to client needs, leading to repeat business and referrals.
• Implemented creative menu options, resulting in positive feedback from clients and guests.
• Increased overall revenue with effective sales strategies and strong client relationships.
• Established strong relationships with vendors, securing competitive pricing for products and services needed for events.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Developed unique events and special promotions to drive sales.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

• Directed and managed banquet functions
• Liaised with venue management to monitor logistics and timelines.
• Delegated tasks to staff members to maximize production under tight deadlines.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Followed safety procedures and incorporated safety equipment to reduce injury and loss.
• Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
• Enhanced banquet operations by streamlining communication between kitchen and service staff.
• Provided exceptional service to guests by immediately addressing needs and requests.

• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
• Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
• Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
• Collaborated with other department managers to develop cross-promotional strategies that increased overall store performance.
• Established clear communication channels between management team members for optimal information sharing across departments.

• Ensured smooth execution of events by creating detailed timelines for all stages from planning to completion.
• Led a team of catering staff in providing exceptional service, fostering a positive work environment.
• Oversaw event setup and teardown, ensuring seamless transitions between functions.
• Coordinated closely with clients in designing custom menus tailored to their specific needs and preferences.
• Collaborated with kitchen staff to develop innovative menu options, resulting in a broader clientele base.
• Assisted sales team in securing new clients through effective networking at industry events or trade shows.
• Delivered top-quality service by effectively communicating with both front-of-house and back-of-house staff during events.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
• Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.

• Supervised and mentored kitchen and serving staff.
• Liaised with venue management to monitor logistics and timelines.
• Coordinated with event planners for seamless event organization, leading to increased positive reviews.
• Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.
• Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
• Elevated dining experiences by collaborating with chefs on menu planning and presentation.

• Supervised and mentored kitchen and serving staff.
• Liaised with venue management to monitor logistics and timelines.
• Coordinated with event planners for seamless event organization, leading to increased positive reviews.
• Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.
• Elevated dining experiences by collaborating with chefs on menu planning and presentation.
• Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
• Cultivated culture of excellence among staff, leading by example and providing constructive feedback.
• Reduced event setup times, allowing for more bookings, by optimizing staff assignments and workflows.

• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
• Provided friendly, courteous service to create memorable moments for guests.
• Carried out professional service, retaining polite and friendly approach at all times.
• Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.