Azelia Elyza Robert
Hospitality
Kuching
Summary
Motivated, outgoing, and very friendly professional with a willingness to work in roles that improve social skills by helping customers. Background in Hotel Management with a proven track record in various roles. Possess strong language proficiency, solid computer skills, and a demonstrated ability to excel in both academic and work environments. Proactive team player with a passion for delivering exceptional customer service. Keen on continuing to develop skills in the hospitality and service industry.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Internship Training
The Brownie Projekt
08.2023 - 12.2023
- Played a pivotal role in a small business that specializes in baking and supplying brownies to customers
- Gained hands-on experience in the art of baking, ensuring product quality and consistency
- Participated in all aspects of production, from ingredient preparation and baking to cleaning and packaging
- Demonstrated strong attention to detail to maintain the highest standards of food hygiene and presentation
- Collaborated closely with team members to fulfill orders efficiently
- Enhanced organizational and time management skills to meet production schedules and customer demands
- Gained valuable insights into customer service and satisfaction by fulfilling orders and addressing customer inquiries.
Internship Training
One&Only Desaru Coast
05.2022 - 08.2022
- Acquired hands-on experience in the hospitality industry with a focus on guest services and event coordination
- Demonstrated adaptability in a luxury resort environment
- Strengthened problem-solving skills and attention to detail.
Sales Promoter
Skechers Vivacity
04.2021 - 05.2021
- Worked as a part-time sales promoter, guiding customers in their choices
- Performed cashier duties and organized shoe boxes
- Demonstrated effective sales techniques, honed interpersonal skills, and managed customer relationships.
Part-time Cashier
McDonald's Tabuan Tranquility
5 2019 - 6 2019
- Cashier work, including counting money and interacting with a diverse customer base
- Developed strong customer service skills in a fast-paced environment
- Enhanced teamwork and communication abilities in a collaborative workplace.
Education
UPSR (Ujian Pencapaian Sekolah Rendah) -
Sekolah Rendah Lodge
Kuching, Sarawak 01.2011 - 05.2015
SPM (Sijil Pelajaran Malaysia) - undefined
Secondary School / SM Lodge
Kuching, Sarawak 01.2016 - 05.2021
Diploma in Hotel Management - undefined
UCSI University Sarawak Campus
Kuching, Sarawak 07.2021 - 05.2023
Skills
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Social Skills
Cooking
Rapport Building
Fast Learning with Guidance
Good in Planning
Problem-Solving
POS Systems
Attention to Detail
Adaptability and Flexibility
Accomplishments
- Dean's List - 2021
- Dean's List - 2022
Personal Information
- Date of Birth: 09/09/03
- Nationality: Malaysian
References
- Yang Emirra Ain Mat Aris, Managing Director, The YE Project SDN BHD (Sarawak), thebrownieprojekt@gmail.com, 018-2225751
- Mr. Inchin anak Meai, Lecturer, UCSI University (Sarawak), inchin@ucsiuniversity.edu.my, 019-8686705
- Mary Susan Johnson, Manager Learning and Development, One and Only Desaru Coast, Mary.Johnson@oneandonlydesarucoast.com, 012-7037447
Extracurricular Activities
Gastronomy Enterprise Club
First Aider in St John Ambulance
Travelling
I like to branch out and discover different places and cultures and immerse myself within. It allows me to push myself out of my comfort zone and gain more confidence in every aspect.
Timeline
Internship Training
The Brownie Projekt
08.2023 - 12.2023
Internship Training
One&Only Desaru Coast
05.2022 - 08.2022
Diploma in Hotel Management - undefined
UCSI University Sarawak Campus
07.2021 - 05.2023
Sales Promoter
Skechers Vivacity
04.2021 - 05.2021
SPM (Sijil Pelajaran Malaysia) - undefined
Secondary School / SM Lodge
01.2016 - 05.2021
UPSR (Ujian Pencapaian Sekolah Rendah) -
Sekolah Rendah Lodge
01.2011 - 05.2015
Part-time Cashier
McDonald's Tabuan Tranquility
5 2019 - 6 2019