Azam Bukhari
Store Manager
Melaka,Melaka
Summary
Dynamic leader with proven expertise in staff management and sales excellence, honed at STARBUCKS COFFEE COMPANY. Skilled in elevating customer relations and boosting profitability through strategic inventory and order management. Excelled in staff training, fostering a team adept in delivering top-notch service, resulting in increased customer satisfaction and sales
Overview
20
20
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Aeon Bandaraya
08.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Starbucks
Port Dickson
05.2012 - 08.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Shift Supervisor
Starbucks Coffee
Bukit Indah Johor Bharu
02.2010 - 05.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Completed store opening and closing procedures and balanced tills.
Barista
Starbucks
Mahkota Parade
11.2006 - 02.2010
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
Assistant Chef
Friends Cafe
Melaka Raya
08.2004 - 08.2005
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Assisted head chef in cooking dishes according to ingredients.
- Played a key role in catering special events such as weddings and corporate functions, delivering exceptional dining experiences for clients.
- Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
Education
SPM -
Sekolah Teknik Melaka Tengah
Bukit Katil Melaka12.2002
Skills
Customer Relations
Sales expertise
Order management
Staff Management
Staff training and development
Delegation
Employee scheduling
Relationship building
Scheduling
Inventory management
Recruitment
Product and service sales
Accomplishments
- Managed a store that exceeded company expectations in every category during the first quarter.
- Recruited 2 successful new managers within one year.
- Supervised team of 11 staff
- Open 2 new store in Melaka
- Managing 2 store
- Become Coffee Master
- Certifed for Barista Trainer and supervisior trainer
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
08.2015 - Current
Assistant Store Manager
Starbucks
05.2012 - 08.2015
Shift Supervisor
Starbucks Coffee
02.2010 - 05.2012
Barista
Starbucks
11.2006 - 02.2010
Assistant Chef
Friends Cafe
08.2004 - 08.2005
SPM -
Sekolah Teknik Melaka Tengah