Ayu Ratnasari Binti Sumariyanto
Bachang
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Retail Assistant
FAMILY MART
2022.09 - 2023.11
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked closely with shift manager to solve problems and handle customer concerns.
Document Controller Assistant (Intern)
GLOBAL RAIL SDN BHD
2021.10 - 2022.05
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Checked blueprints and drawings for accuracy and completeness.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Computer Technicians (Intern)
COMPUTER REPAIRING SHOP
2019.02 - 2019.04
- Handled day-to-day customer or client questions via telephone or email.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Generated reports for customer service issues and repair records.
- Installed and maintained automated teller machines in retail stores.
Cashier
77 S-MART ENT
2017.04 - 2017.10
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
Education
Diploma - Signaling & Communication
Masjid Tanah Community College
Certificate - Computer System and Network
Masjid Tanah Community College
High School Diploma -
Sekolah Menengah Kebangsaan Tun Tijah
Melaka 2001.04 -
Skills
- Customer Assistance
- Order Processing
- Store Opening and Closing
- Cash Handling Accuracy
- Honest and Dependable
- Multitasking Abilities
- Inventory and Stocking
Spm - Grades
B, D, G, C, D
Personal Particulars
25 years, 12/20/99, Malaysia, Female, Single, 991220-04-5332, Malaysia
References
- NUR ATIQAH, Store Manager, 0196594495
- MOHD HAIRY BIN KHARAUDDIN, Lecture, 0133374812
Timeline
Retail Assistant
FAMILY MART
2022.09 - 2023.11
Document Controller Assistant (Intern)
GLOBAL RAIL SDN BHD
2021.10 - 2022.05
Computer Technicians (Intern)
COMPUTER REPAIRING SHOP
2019.02 - 2019.04
Cashier
77 S-MART ENT
2017.04 - 2017.10
High School Diploma -
Sekolah Menengah Kebangsaan Tun Tijah
2001.04 -
Diploma - Signaling & Communication
Masjid Tanah Community College
Certificate - Computer System and Network
Masjid Tanah Community College
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