Computer Excel
Hi, I’m
Aye Thet Thet Aung
Hospitality services Field
Kuala Lumpur,14
Summary
Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service. Courteous Room Service Server with dedication to providing high levels of customer satisfaction. Organized and efficient to drive high levels of guest satisfaction. Highly motivated serve years of experience serving food to irritated customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once.
Overview
5
years of professional experience
4
Certifications
Work History
Sever
Hotel Waiter
04.2023 - Current
Job overview
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guest.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Maintained clean and safe work environment.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored staff money handling for suspicious behaviors like card skimming.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Garnished completed orders and arranged foods to please customers.
Bartendergirl
Junior Bartender
08.2022 - 01.2023
Job overview
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Assisted with inventory management, ensuring adequate stock levels and timely replenishment of supplies.
- Maintained high levels of cleanliness throughout the bar area by consistently adhering to sanitation guidelines and best practices.
- Contributed to the creation of new signature cocktails, enhancing the bar''s menu offerings and attracting new clientele.
- Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
Cashier Customer Service
City Express Convenience Store
01.2020 - 03.2022
Job overview
- Resolved customer complaints in professional and timely manner.
- Established clear lines of communication with staff members resulting in efficient problem-solving abilities amongst team members when faced with challenges or obstacles.
- Boosted sales through strategic merchandising, product placement, and targeted promotions.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
Education
AHK(1) InseinYangon
High School Diploma
04.2001
Skills
Order Taking
Software
Languages
Myanmar
Native language
English
Intermediate
B1
Certification
YTL Company under by Ritz-Calton kuala Lumpaur 5 Stars winner
Timeline
YTL Company under by Ritz-Calton kuala Lumpaur 5 Stars winner
09-2024
Hotel Waiter
Sever
04.2023 - Current
YP Education Bartending and Barista Course Batch -03
01-2023
Food & Safety Management System Training
01-2023
Junior Bartender
Bartendergirl
08.2022 - 01.2023
Star University Level II Food & Beverage Severice Course
07-2022
City Express Convenience Store
Cashier Customer Service
01.2020 - 03.2022
AHK(1) Insein
High School Diploma
04.2001
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