Ayad Saleh
Civil Engineer
Cyberjaya,Selangor
Summary
Dynamic leader with a proven track record at True Asia Global, adept in enhancing customer satisfaction and retention through innovative solutions and exceptional service. Skilled in problem-solving and communication, I spearheaded initiatives that significantly reduced complaints and fostered a culture of teamwork and collaboration. My analytical approach and commitment to excellence have consistently driven improvements in service delivery and team performance.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Manager
True Asia Global
02.2020 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Researched and corrected customer concerns to promote company loyalty.
Car Rental Agent
Ayad Car Rental
07.2018 - Current
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Conducted thorough inspections of vehicles before and after rentals, minimising damage claims and maintaining fleet quality.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Collected rent and security deposits to provide timely payments to property owners.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Placed sales calls and handled sales for incoming customer calls.
Education
Master Degree Of Civil Engineering - Civil Engineering
Universiti Tun Hussein Onn Malaysia (UTHM)
Malaysia Bechelor Of Civil Engineering With Honours - Civil Engineering
Limkokwing University Of Creative Technology
Malaysia 08.2021
Certification
Bachelor of civil engineering with honours
Timeline
Business correspondence
09-2023
Bachelor of civil engineering with honours
08-2022
Customer Service Manager
True Asia Global
02.2020 - Current
Car Rental Agent
Ayad Car Rental
07.2018 - Current
Master Degree Of Civil Engineering - Civil Engineering
Universiti Tun Hussein Onn Malaysia (UTHM)
Bechelor Of Civil Engineering With Honours - Civil Engineering
Limkokwing University Of Creative Technology
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