Awang Jamaludin Awang Mostapa
Operation Manager
Bintulu
Overview
11
11
years of professional experience
Work History
Manager Base Support
Bintulu Port Sdn Bhd
06.2016 - Current
- Engaged and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Increase revenue by 30% in recent years
- Managed and motivated employees to be productive and engaged in work
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Developed and implemented business strategies to achieve business goals and stay competitive
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Controlled costs to keep business operating within budget and increase profits
- Improved marketing to attract new customers and promote business
- Cross-trained existing employees to maximize team agility and performance
- Maintained professional, organized, and safe environment for employees and patrons
- Developed and maintained relationships with customers and suppliers through account development
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members
- Improved safety procedures to create safe working conditions for workers
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Defined clear targets and objectives and communicated to other team members
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Assisted in organizing and overseeing assignments to drive operational excellence
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Developed detailed plans based on broad guidance and direction
- Accomplished multiple tasks within established timeframes
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
Executive Base Suppprt
Bintulu Port Sdn Bhd
11.2013 - 05.2016
- Developed strong rapport with patients and families, fostering trust and open communication throughout case management process.
- Advocated for patients'' needs within healthcare system, ensuring access to necessary services and supports.
- Enhanced patient care by conducting comprehensive assessments and coordinating services with healthcare providers.
- Streamlined communication between healthcare teams, ensuring timely updates on patient progress and needs.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each patient''s unique circumstances.
- Managed caseload efficiently by prioritizing tasks based on urgency and complexity while maintaining high standards of quality across all cases.
- Facilitated seamless transitions between levels of care, minimizing service gaps for optimal continuity of care.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Education
Degree In Accounting - Accounting
Universiti Teknologi Mara
Shah Alam SelangorSkills
Financial Management
Verbal and written communication
Coaching and mentoring
Policies and procedures
Operations management
Business planning
Schedule optimization
Budgeting
Improvement initiatives
Project Management
Summary
Over 20 years in Port industry with both experiences in operation and non operational Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Timeline
Manager Base Support
Bintulu Port Sdn Bhd
06.2016 - Current
Executive Base Suppprt
Bintulu Port Sdn Bhd
11.2013 - 05.2016
Degree In Accounting - Accounting
Universiti Teknologi Mara