Awang Jamaludin Awang Mostapa
Operation Manager
Bintulu
Overview
11
11
years of professional experience
Work History
Manager Base Support
Bintulu Port Sdn Bhd
06.2016 - Current
- Engaged and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Increase revenue by 30% in recent years
- Managed and motivated employees to be productive and engaged in work
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Developed and implemented business strategies to achieve business goals and stay competitive
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Controlled costs to keep business operating within budget and increase profits
- Improved marketing to attract new customers and promote business
- Cross-trained existing employees to maximize team agility and performance
- Maintained professional, organized, and safe environment for employees and patrons
- Developed and maintained relationships with customers and suppliers through account development
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members
- Improved safety procedures to create safe working conditions for workers
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Defined clear targets and objectives and communicated to other team members
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Assisted in organizing and overseeing assignments to drive operational excellence
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Developed detailed plans based on broad guidance and direction
- Accomplished multiple tasks within established timeframes
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
Executive Base Suppprt
Bintulu Port Sdn Bhd
11.2013 - 05.2016
- Developed strong rapport with patients and families, fostering trust and open communication throughout case management process.
- Advocated for patients'' needs within healthcare system, ensuring access to necessary services and supports.
- Enhanced patient care by conducting comprehensive assessments and coordinating services with healthcare providers.
- Streamlined communication between healthcare teams, ensuring timely updates on patient progress and needs.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each patient''s unique circumstances.
- Managed caseload efficiently by prioritizing tasks based on urgency and complexity while maintaining high standards of quality across all cases.
- Facilitated seamless transitions between levels of care, minimizing service gaps for optimal continuity of care.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Education
Degree In Accounting - Accounting
Universiti Teknologi Mara
Shah Alam SelangorSkills
Financial Management
Summary
Over 20 years in Port industry with both experiences in operation and non operational Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Timeline
Manager Base Support
Bintulu Port Sdn Bhd
06.2016 - Current
Executive Base Suppprt
Bintulu Port Sdn Bhd
11.2013 - 05.2016
Degree In Accounting - Accounting
Universiti Teknologi Mara
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