Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Aw Xuan Ni

Aw Xuan Ni

Call Centre Agent
Kuala Lumpur

Summary

Dynamic and results-driven professional with experience at TDCX Inc. in call center sales, excelling in customer service and conflict resolution. Proven ability to build rapport and enhance customer satisfaction through tailored solutions. Skilled in stress tolerance and attention to detail, consistently contributing to a positive work environment.

Overview

3
3
years of professional experience

Work History

Call Center Sales Representative

TDCX Inc.
06.2024 - Current
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.

Assistant Dog Groomer

One Shop Petz Centre
04.2023 - 04.2024
  • Supported a safe work environment by identifying potential hazards or issues within the salon space and reporting them promptly for resolution.
  • Provided attentive care to dogs during grooming sessions, minimizing stress and promoting a positive experience.
  • Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
  • Maintained grooming tools and equipment, ensuring cleanliness and organization.
  • Experienced with handling dogs of all sizes and temperaments.

Cashier

Suki Bakery
08.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Collaborated with bakery team to ensure proper product display and pricing information for customers.
  • Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
  • Assisted in inventory management by conducting regular stock checks and updating records accordingly.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

English Avenue
Dataran Traders Square, Cheras
04.2001 -

Skills

    Call center customer service

    Written Communications

    Stress tolerance

    Handling Difficult Dogs

    Interpersonal Skills

    Attention to detail

    Adaptability

Interests

Passionate gamer immersed in multiplayer and single player experiences

Dedicated collective figure hobbyist and convention enthusiast

Enthusiastic music lover

Arts

Timeline

Call Center Sales Representative

TDCX Inc.
06.2024 - Current

Assistant Dog Groomer

One Shop Petz Centre
04.2023 - 04.2024

Cashier

Suki Bakery
08.2022 - 04.2023

High School Diploma -

English Avenue
04.2001 -

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Aw Xuan NiCall Centre Agent