Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Training
Years Of Experience
Skills
Certification
Timeline
Generic
Alex Vijyan Neelagandan

Alex Vijyan Neelagandan

Shah Alam

Summary

Dynamic IT Manager at Nippon Koei Mobility Sdn Bhd, adept at revamping IT infrastructure and implementing cloud solutions. Proven expertise in cybersecurity and regulatory compliance, driving significant improvements in system integrity and risk management. Strong problem-solving aptitude and vendor management skills ensure seamless operations and enhanced efficiency across IT processes. Seasoned information technology manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with several years of related experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

27
27
years of professional experience
1
1
Certification

Work History

IT Manager

Nippon Koei Mobility Sdn Bhd
Shah Alam, Malaysia
08.2022 - Current
  • E-Commerce technology installation (laptops/tablets/mobile devices)
  • IT infrastructure for office (design and implementation in 10,000 sq ft area)
  • Revamp and implement IT infrastructure, WAN router, firewall, and security software solutions.
  • Cloud implementation (Google services and Microsoft solutions)
  • Executed IT compliance initiatives aligned with ISO fundamentals and risk management protocols.
    Developed comprehensive risk management strategies to mitigate potential compliance issues.
    Conducted audits to assess adherence to ISO standards and identify improvement areas.
    Facilitated training sessions on ISO fundamentals and compliance best practices for staff.
  • Created innovative cybersecurity framework tailored to specific organizational needs.
    Executed thorough risk identification processes, leading to improved threat management.
    Engineered secure architecture, reinforcing overall system integrity.
    Partnered with key stakeholders to align strategies with compliance requirements.
  • Monitored system performance and identified areas for improvement.
  • Provided technical support to end-users on a variety of issues.
  • Ensured all components are compatible with existing systems prior to implementation.
  • Identified opportunities for cost savings through improved efficiency in IT processes.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
  • Performed regular system audits to identify potential risks or vulnerabilities.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Conducted research to identify new technologies that could improve operations.
  • Analyzed user needs and developed specifications for new systems or modifications.
  • Evaluated emerging trends in information technology to recommend upgrades or improvements.
  • Resolved conflicts between different stakeholders regarding IT projects.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Assessed current infrastructure capabilities against future requirements.
  • Established security protocols to protect data from unauthorized access or modification.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Supervised lifecycle processes pertaining to IT framework.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Met with users, vendors and technicians to determine computing requirements.
  • Procured IT resources for strategic and operational computing requirements.
  • Provided company users with tech support for IT problems and account maintenance.
  • Maintained knowledge of advances in information technology systems and applications.
  • Controlled operational IT budget and expenditures within department parameters.
  • Recruited, trained and supervised IT department staff.

Systems Integration Specialist

AVN Systems & Resources
Shah Alam - Selangor, Malaysia
01.2017 - 07.2022
  • Analyzed customer needs and implemented system integration plans accordingly.
  • Communicated regularly with vendors regarding necessary upgrades or changes needed in order to maintain compatibility between integrated systems.
  • Researched new technologies and methods to improve existing system integrations.
  • Collaborated with other teams to ensure successful integration of systems.
  • Troubleshooted problems encountered during the implementation of system integrations.
  • Identified potential issues with system integration plans and offered resolutions.
  • Ensured compliance with industry standards when integrating systems into existing networks.
  • Performed testing on integrated systems for quality assurance purposes.
  • Maintained up-to-date knowledge of relevant software, hardware, and programming languages used in system integrations.
  • Provided technical support to customers during system integration process.
  • Configured network settings to facilitate seamless communication between systems.
  • Resolved conflicts between different departments regarding their requirements for the same integrated system.
  • Prepared reports outlining project status updates and any challenges that arose during the integration process.
  • Participated in meetings with clients and stakeholders to discuss progress on current projects related to system integrations.
  • Assisted in the design of architecture diagrams for various projects related to system integrations.
  • Assisted staff and users with computer malfunctions and program problems.
  • Trained staff and users to work with computer systems and programs.
  • Conferred with clients regarding information processing or computation needs.
  • Used computer in analysis and solution of business problems.
  • Expanded or modified system to serve new purposes or improve workflow.
  • Consulted with management to reach agreement on system principles.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Developed, documented and revised system design procedures and quality standards.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.

Project Manager, Technical R&D

ASAP Berhad
01.2015 - 12.2016
  • Participate in government tenders
  • Participate in MDEC activities
  • Provide technical input for IT related government projects
  • Provide technical input and participate in Asset and Facility Management design and deployment
  • Provide technical input and participate in Hospital Management & Information System design and deployment
  • Provide technical input and participate in E-Commerce design and development for Royal Malaysian Police Co-operative division
  • Provide technical input and participate website design and development for Royal Malaysian Police Co-operative division

IT Consultant

CGI Malaysia (formerly known as Logica Malaysia)
04.2012 - 08.2014
  • Shell’s Global Windows Applications Deployment - Lead
  • Packaging windows (thick client) applications to suite Shell environment
  • Packaging Microsoft App-V applications for Shell thin client environment
  • Manage the team’s mailbox
  • Respond to emails from the business in regards to new script request and other business-related queries
  • Handle/coordinate team meetings for weekly status of packaging and SLA
  • Send report to Shell fortnightly on packaging’s status/SLA

Service Desk Analyst - Global

World Health Organization
07.2009 - 04.2012
  • Provide IT, Oracle EBS and business functional (Global Applications) end-user support at the 1st and 2nd levels via phone, email and web technologies.
  • Handle complex Second level IT Service Requests
  • Ensure accurate details are recorded in the service requests before referring incident to the next level.
  • Ensure Service Requests are escalated to respective referral groups
  • Update and monitor the IT service management platform including its knowledge management database, and create and update end-user documentations.
  • Provide input and feedback to other ITT teams regarding the development, performance and enhancement of the computing environment.
  • Participate in Global Service Desk Internal projects
  • Perform other tasks assigned by Head of Department

Technical Lead

Datacom Systems Malaysia (Asia)
01.2007 - 04.2009
  • Microsoft Technical Support Tier 2 Supervisor/Lead
  • Perform QA/QC for new incoming support staff
  • Perform training and onboarding for new incoming support staff
  • Supporting customers/clients from Australia & New Zealand
  • Install/Trouble-shoot MS Windows Operating Systems
  • Install/Trouble-shoot MS Office Applications Software
  • Install/Trouble-shoot MS Hardware

IT Administrator

Modipalm Engineering Sdn Bhd (CBIP Holdings Bhd)
08.2004 - 01.2007
  • Backup DB Administrator
  • Network Administrator
  • Hardware / Software trouble-shoot & installation
  • Supplier co-ordination for new / upgrade hardware components for servers / workstations / notebooks
  • Webmaster - maintain, update and improve
  • Multimedia management
  • IT management & development

IT Systems Integrator

RQNET Sdn. Bhd.
05.2001 - 05.2003
  • Network Design and Management
  • Hardware and Software Support
  • Suppliers/Vendor Liaising
  • 24/7 Support
  • R&D in latest Information Communication and Technology systems
  • Role of System and Network Admin
  • Consultant cum IT Executive stationed at PROTON / HICOM-Teck See Manufacturing Malaysia Sdn Bhd

IT Junior Executive

Filati Lastex Sdn Bhd
09.1998 - 04.2001
  • Maintain desktop, laptop, printers and network uptime in production line
  • 24hrs standby support to ensure minimal downtime
  • Updating and maintaining company's homepage.

Education

Computer Studies, Information Technology

Sunway College
Malaysia
01.2003

Skills

  • Microsoft Windows operating systems
  • Microsoft Office Suites
  • Lotus productivity suite
  • Crystal Reports
  • Microsoft network infrastructure
  • Cybersecurity and testing
  • Microsoft Azure basics
  • Cloud implementation
  • IT infrastructure
  • Regulatory compliance
  • Vendor management
  • Network troubleshooting
  • System integration
  • Technical support
  • Cost analysis
  • User training
  • IT resource use
  • IT asset management
  • ITIL framework
  • IT governance
  • Information security
  • Operating system management
  • Cybersecurity best practices
  • Technical support scheduling
  • Documentation and reporting
  • IT service management
  • IT procurement
  • IT compliance
  • Technical support oversight
  • Network administration
  • IT budgeting
  • Cybersecurity management
  • Application support
  • Technical troubleshooting
  • Disaster recovery
  • Local access network planning
  • Change management
  • Business process improvement
  • IT strategy development
  • Network security
  • E-Commerce Systems
  • Product development
  • Technology assessment
  • Technology integration
  • IT service delivery
  • Data privacy
  • Information assurance
  • Software licenses and patches
  • Continuous improvement
  • Multitasking
  • IT infrastructure proficiency
  • Problem-solving aptitude

Affiliations

PIKOM

Personal Information

  • Date of Birth: 01/14/79
  • Nationality: Malaysian

Training

  • Microsoft Certified Fundamentals, 2023
  • InfoRisk 360 Certified Network Security Specialist, 2023
  • Managerial Leadership Certification, 2013
  • Malaysian Oil & Gas Services Council – Training Overview Of Petroleum Upstream Activities, 2012
  • The Professional Skills Enhancement Program, 2010
  • Service Desk Analyst / ITIL Certified, 2009
  • Macromedia Flash MX Level 1 & 2, 2005

Years Of Experience

24

Skills

MSFT Windows Operating Systems, MSFT Office Suites, Lotus Suite, Crystal Reports, MSFT Networking, Network Security & Penetration Testing, Microsoft Azure Fundamentals

Certification

  • Service Desk Analyst / ITIL Certified
  • The Professional Skills Enhancement Program
  • Malaysian Oil & Gas Services Council – Training Overview Of Petroleum Upstream Activities
  • Managerial Leadership Certification
  • InfoRisk 360 Certified Network Security Specialist
  • Microsoft Certified Fundamentals

Timeline

IT Manager

Nippon Koei Mobility Sdn Bhd
08.2022 - Current

Systems Integration Specialist

AVN Systems & Resources
01.2017 - 07.2022

Project Manager, Technical R&D

ASAP Berhad
01.2015 - 12.2016

IT Consultant

CGI Malaysia (formerly known as Logica Malaysia)
04.2012 - 08.2014

Service Desk Analyst - Global

World Health Organization
07.2009 - 04.2012

Technical Lead

Datacom Systems Malaysia (Asia)
01.2007 - 04.2009

IT Administrator

Modipalm Engineering Sdn Bhd (CBIP Holdings Bhd)
08.2004 - 01.2007

IT Systems Integrator

RQNET Sdn. Bhd.
05.2001 - 05.2003

IT Junior Executive

Filati Lastex Sdn Bhd
09.1998 - 04.2001

Computer Studies, Information Technology

Sunway College

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Alex Vijyan Neelagandan