Avinisha Rupadas

• Identified and addressed customer complaints to promote satisfaction and loyalty..
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Hired, trained and mentored staff to meet and exceed high quality standards.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised food presentation and plating to enhance visual appeal.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Addressed customer account discrepancies and concerns.
• Detailed payment options and explained price, receipt and billing details to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Enhances the organization's human resources by planning, implementing,

and evaluating employee relations and human resources policies, programs, and practices.

: Maintains the work structure by updating job requirements and job descriptions for all positions.

: Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes..

: Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions

: Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors.

: Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings.

: Completes human resource operational requirements by scheduling and assigning employees and following up on work results.

Responsible for the processing of all transactions efficiently

Strong product and system knowledge.

: Identify where appropriate to upsell WU products to meet customer's

needs.

: Professionally deals with customers enquiries in a timely manner.

: Resolve and follow up on pending transactions escalating where needed.

: Ensuring all transactions are performed in accordance to company's

Compliance Rules

: Net promoter score

• Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.
• Selected transportation routes to maximize economy by combining
• Oversaw supply chain vendor pricing, inventory management and stock distribution.
• Monitored and reported on functional operating costs, notifying management of cost and labor overruns and providing recommendations for resolution.
• Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
• Analyzed processes and supply chain operational data to track trends, expectations and performance.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Monitor customer account details for non-payments, delayed payments & other irregularities

Answering calls & inquiries

: Handle room reservations

: Communicate with the booking, housekeeping and maintenance

departments to ensure prompt responses to guests' needs

: Answer guest calls and record details of each conversation for future

follow-up

In-charge of Production Line

: Prepare documents & alias with clients

: Prepare stickers for packing

: Update daily sales orders

: Monitor team members & ensure they comply with SOP