Avinash Ram

• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Improved communication within the team through regular meetings, updates, and open channels of communication.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
• Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
• Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
• Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
• Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
• Ensured compliance with company policies as well as legal regulations at both federal and local levels.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
• Led team to exceed quarterly goals through strategic planning and execution.
• Oversaw daily operations to ensure compliance with industry standards.
• Streamlined customer service protocols to boost satisfaction rates.
• Elevated customer experience, integrating feedback into operational improvements.
• Enhanced team efficiency by streamlining operational processes.
• Enhanced safety measures, conducting thorough risk assessments.
• Reduced downtime, conducting regular maintenance checks and balances.
• Optimized workflow to meet tight deadlines, managing multiple project timelines.
• Improved inventory accuracy with rigorous audit practices.
• Fostered culture of continuous improvement through employee training programs.
• Implemented sustainability initiatives, reducing environmental impact.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Raised property accuracy and accountability by creating new automated tracking method.
• Reduced operational risks while organizing data to forecast performance trends.
• Coordinated with General Manager in different operational issues and promotional activities.
• Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
• Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
• Improved product quality by overseeing strict quality control procedures.

1. Human Resources Assistance

• Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.
• Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
• Orientate and train employees and ensure everyone has a complete understanding of the company’s policies by using the operations training manual.
• Manage an efficient team of kitchen and service staff by taking an active interest in their welfare and development.

2. Operational Assistance

• Ensure daily opening and closing duties in the outlet are properly executed.
• Manage, direct and co-ordinate all operation-related activities in a proficient and satisfying method.
• Maintain high level of customer service as per QSC standards.
• Ensure overall store image is maintained and the brand is always well represented.
• Monitor opening and closing duties of the outlet.
• Communicate daily and act as liaison between operations staff and management.
• Ensure that POS system is always operational and accurate.
• Provide co-ordination and services for both kitchen and service.
• Report on time, in proper uniform and grooming.
• Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers.
• Execute any other duties as requested by immediate superiors.

3. Financial Assistance

• Achieve Business KPIs set by management.
• Achieve monthly sales target and report daily sales and cost of labor of the outlet to the office though the roster and DSR report.
• Ensure that the outlet budget is strictly adhered to and that all costs are controlled including Shop Expense, Cost of Goods & Cost of Labor.
• Reduce food, beverage and stocks wastage in the outlet.
• Managing of daily sales transactions and cash float.
• Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company’s cash handling policy and guidelines.
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.
• Verify & process daily and monthly roster for easy payroll execution.

4. Administration Assistance

• Ensure that all the supplies and stocks in the outlet are enough for the day-to-day operations.
• Maintain an attractive and an orderly appearance in the outlet.
• Prepare the daily sales report.
• Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

• Motivate, guide and train the staff in up selling of food, beverage and promotional items.
• Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.
• Ensure that all staff are properly informed daily via ‘road calls’ lunch and dinner.

6. Catering & Events Operational

• Manage a team of catering staff for successful execution of catering events.
• Work closely with the Group Executive Chef, Group Catering & Events Chef.
• Perform staff management, expense control, food preparation and equipment rental to ensure profitable event.
• Explore business opportunities to obtain new orders.
• Develop positive working relationship with existing customers for repeat business.
• Work consistently with catering department on operation and execution of events.
• Prepare comprehensive catering order form according to client’s requirements and interests.
• Coordinate and manage catering operations to assure quality services.
• Review and finalize catering Event Orders with Group Chef.
• Attend meetings on regular basis with catering team to discuss about new orders and issues.
• Attend trade conventions and shows for business promotions.
• Assist in developing budget and financial plans for catering department.
• Oversee food preparation, transportation, and set-up activities to ensure successful event.
• Hire and train staffs on catering processes and policies.
• Assist in developing catering and events standards and SOPs. Focus on both business growth and client retention.
• Understanding of customer segmentation and sensitivity to nationality needs.
• Train and guide staff at C&E locations. This includes liaison with external staff.
• Caretaking and inventory control of catering equipment and maintenance. Report any shortfalls or replacement needed.
• Ensure events place is kept in hygienic standards during and after.
• Conduct site visits to new events venues prior to the event.
• Coordinate and manage the set-up at the event on site, ensuring the highest delivery of a high-quality events.
• Ensuring a consistent standard of customer service and operation service.
• Addresses problems, feedback and compliments concerning food or services provided.

• Plan, identify, communicate and delegate appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Demonstrate an attitude with integrity, honesty and knowledge that promotes the values, culture and mission of Starbucks.
• Able to manage smooth transition during periods of high volume to ensure store operating to standard and setting an example for the team.
• Promote the implementation of company programs by introducing action plans and directly motivating and instructing the team to implement them in order to meet operational and organizational needs.
• Regularly monitor and manage store staffing levels to ensure partner development and talent acquisition achieved and maintain store operational requirements.
• Contribute toward profitability store through seeking opportunities to enhance sales.
• Maintains and develop positive relationships with partners in the district by addressing concerns, needs and providing motivation.
• Ensure entire cash handling and register function performed accurately and consistently.
• Ensure apt types as well as amounts of supplies, materials and merchandise are suitably ordered and stocked.
• Convey new product information and details to partners.
• Maintain store operations, financial contribution and partner development final accountability.
• Actively manages store partners by regularly conducting performance assessment, providing feedback and setting challenging goals to improve partner performance.
• Manages ongoing partner performance with performance management tools to support organizational objectives.
• Utilize operational tools to plan for and achieve operational excellence, Store Audits, Customer Snapshot Reports, Business Review, Cash and Inventory Management.
• Train and prepare partners to demonstrate entire Starbucks client service standards, star skills and operating standards
• Expect as well as encourage complete participation of partners to develop store goals plus develop plans.
• Identify daily plus weekly staffing requirements along with recruits and interviews.
• Provide Starbucks “Service Experience” constantly for each customer and solicits customer feedback to understand customer needs and the needs of the community of the store.

• Develop and maintain positive and productive working relationships with other employees and departments.
• Deploys and organise partners to various workstations to ensure speed of service, standards, cleanliness, and operational requirements are met according to Starbucks standards.
• Supports store manager in implementing company programs to meet operational and organisational objectives by working directly with shift team to execute action plans.
• Constantly reviews store environment and key business indicator to identify issues, concerns and opportunities for improvement to provide coaching and direction to the shift team to achieve operational goal.
• Demonstrates an attitude with integrity, honesty and knowledge that promotes the values, culture, and mission of Starbucks.
• Provide assistance and shared knowledge with new partner training with positivity and continuously reinforcing successful performance and providing coaching with respectful and encouraging manner as required.
• Provides a positive learning environment by giving clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and taking into account the improvement of partner performance.
• Demonstrates an attitude with integrity, honesty and knowledge that promotes the values, culture and mission of Starbucks.
• Adhere to all cash management and cash register policies and ensure proper cash management practices are followed by shift team.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Comply with quality assurance expectations and standards.

• Deploys and organise partners to various workstations to ensure speed of service, standards, cleanliness, and operational requirements are met according to Starbucks standards.
• Provides a positive learning environment by giving clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and taking into account the improvement of partner performance.
• Reinforces and recognises team and individual accomplishment by implementing existing organisational tools and by collaborating with store manager to discover new, creative, and impactful method of recognition.
• Adhere to Starbucks policies and procedures which includes safety and security, cash handling and the safety of partners during shifts.
• Adhere to health, safety and sanitation guidelines for all products.
• Demonstrates an attitude with integrity, honesty and knowledge that promotes the values, culture and mission of Starbucks.
• Provide assistance and shared knowledge with new partner training with positivity and continuously reinforcing successful performance and providing coaching with respectful and encouraging manner as required.

• Delivers customer service by demonstrating with a “customer comes first” attitude and responds to customer needs accordingly.
• Adhere to Starbucks policies and procedures which includes safety and security, cash handling and the safety of partners during shifts.
• Adhere to health, safety and sanitation guidelines for all products.
• Demonstrates an attitude with integrity, honesty and knowledge that promotes the values, culture and mission of Starbucks.
• Provide assistance and shared knowledge with new partner training with positivity and continuously reinforcing successful performance and providing coaching with respectful and encouraging manner as required.
• Anticipate customer and store needs with regular evaluation of environment and understanding customer cues.
• Adhering to all the recipe and presentation standards consistently when it comes to providing quality beverages, whole bean and food products.

• Inventory management (ordering).
• Attending to customers’ requests.
• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
• Interact with customers, take orders and serve snacks and drinks.
• Assess customers’ needs and preferences and make recommendations.
• Plan and present bar menu.
• Check customers’ identification and confirm it meets legal drinking age.
• Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department.
• Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
• Restock and replenish bar inventory and supplies.
• Stay guest focused and nurture an excellent guest experience.
• Comply with all food and beverage regulations.
• Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum.
• Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times.
• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.

• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines
• Prepare fresh garnishes for drinks.
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Stock ice, glassware, and paper supplies.
• Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
• Remove soiled wares from bar top and tables and place in designated area.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.
• Staff with and assist others to promote an environment of teamwork and achieve common goals.