AVA CHUA
Kuala Lumpur
Summary
Experienced in efficiently managing payables and receivables to ensure smooth financial operations. Utilizes strong analytical skills and attention to detail to effectively resolve discrepancies. Proven track record of cultivating strong relationships with vendors and internal teams, contributing to overall organizational success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Finance Executive
Canai Worldwide Development
08.2024 - Current
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Ensured compliance with all relevant regulations, maintaining accurate records of financial transactions and reporting requirements.
- Collaborated with external auditors to ensure the timely and accurate completion of annual audits, minimizing potential risks and maintaining a strong reputation for financial integrity.
- Scheduling and processing payments to distributor, ensuring timely and accurate payments.
- Enhanced company cash flow with diligent accounts receivable management and timely collections.
- Maintained records by imaging invoices, debits, and credits.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Sales Administrator
Pismo Research
08.2023 - 08.2024
- Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production, to ensure timely order fulfillment.
- Respond to customer inquiries promptly and professionally via email or phone. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
- Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
- Supporting the sales department with other administrative tasks, if requested.
Project Consultant
Link Services Sdn Bhd
06.2023 - 08.2023
- Manage and lead the day-to-day operations of our PEO/EOR services for ASEAN and US regions
- Be kept up to date and advise on the regional statutory laws, regulations, and Employment Acts
- Ensure best practice controls across all our PEO/EOR solutions
- Drive quality, excellence, and efficiency through continual process improvements Support the geographical expansion of PEO/EOR services through partnerships or direct investments
Customer Service Executive
Canai Worldwide Development
03.2019 - 11.2021
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Process orders, applications, and forms
- Create and update customer records and databases with personnel, financial and other data
- Listen attentively to customer inquiries, concerns, and feedback, and provide prompt and accurate responses.
- Handle customer complaints and resolve issues effectively, aiming to achieve customer satisfaction and retention.
- Collaborate with team members and other departments to ensure seamless service delivery.
Education
Bachelor of Economics - Finance
Xiamen University Malaysia
01.2016 - 01.2019
Master of Business Administration - undefined
Asia Pacific University of Technology & Innovation
01.2022 - 01.2023
Skills
Financial reports
Data inputting
Multitasking Abilities
Task prioritization
Audit preparation and response
Performance monitoring
Problem-solving abilities
Bank reconciliation
Accounts receivable management
Accounts payable management
Timeline
Finance Executive
Canai Worldwide Development
08.2024 - Current
Sales Administrator
Pismo Research
08.2023 - 08.2024
Project Consultant
Link Services Sdn Bhd
06.2023 - 08.2023
Master of Business Administration - undefined
Asia Pacific University of Technology & Innovation
01.2022 - 01.2023
Customer Service Executive
Canai Worldwide Development
03.2019 - 11.2021
Bachelor of Economics - Finance
Xiamen University Malaysia
01.2016 - 01.2019