Austin Tan Yun Seong
Sales, Project, Costing
Johor Bahru, Johor
Summary
Highly motivated and action-oriented professional who believes in the power of personal character. Firmly believes that hard work and determination are the keys to success, understanding that there are no shortcuts in achieving goals. Results-oriented mindset and committed to delivering impactful outcomes in any task or project undertaken.
Overview
23
23
years of professional experience
2020
2020
years of post-secondary education
3
3
Languages
Work History
Sales Engineer
Richsun Precision Engineering (M) Sdn Bhd
07.2023 - Current
- Planning, scheduling, coordinating and monitoring all assigned projects
- Communicating effectively during daily interactions with clients to interpret their requirements and needs
- Maintaining quality control in every area, including team dynamics, personnel performance, planning, scheduling and budget
- Submitting reports on project status
- Managing the project resource plan and budget
- Managing project issues, risk, and action
- Managing sale revenue, OTD, KPI assigned by company
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Analyzed market trends, competitor performance and product strengths.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
Business Development Manager
Polytool Technologies Sdn Bhd
02.2019 - 05.2023
- Prospecting new business for CNC machining components; Turnpart; Milling Part, carbide & toolsteel tooling, sheet metal fabrication, mechanical sub assembly form Semiconductor, Medical, ICT & Automation test equipment
- Do necessary presentation online & offline to introduce company organization structure, Production capability, skill matrix & machine matrix
- Study customer component from PDF drawings, STEP Files in order to prepare costing
- DFX validation & official quotation
- Work closely & seamless communication with the Engineering department, Production department, QA department, account & logistic department to ensure the customer quality expectation is met
- ETA is aligned
- Manage customer FAI, MP, ECN, SCAR, NCR
- Follow up project & explain to customer by using project tracker, Gantt chart, power-point where necessary
- Prepare quarterly sales forecast routinely to vice president
- Furnish weekly 'actual sales vs budgeted sales report' to vice president for meeting discussion
- Update business development action monthly
- Backup colleague & peers to ensure daily operation such as
- DO & Invoice issuance; Credit & debit note action; item replacement if RMA incurred; ETA pull in & push out action; submit SOA to customer AP team monthly
- Follow up payment collection
- Manage individual sales revenue KPI, P & L, Collection set by company
- Occasionally involved Supply chain management when dealing with outsource partner likes, surface finishing vendor
- Metal stamping & sheet metal vendor, Heat treatment vendor & etc
- Ensure the COA, COC, ROHS, Reach, ETD was aligned
Sales Engineer
Oerlikon Balzers Coating Malaysia Sdn Bhd
08.2015 - 01.2019
- Develop business by Selling, Brand Balzers Balinit, Baliq, trademark PVD coating to cutting tools industry; Plastic mold and Aluminum die casting, Metal forming, Precision Component in area Johor and Melaka district
- Work closely with the product engineer, Production Manager if necessary to ensure right Balzers Coating and resolve quality issue and ensure coating performance
- Analyses and feedback customer comment, Complaint, competitor activity to Managing Director
- Identify new business within coverage area, arrange and participate Seminar, exhibition show if necessary
- Build up good rapport, service and relationship overtime in order to maintain customer loyalty, satisfaction
- In addition, manage the customer expectation & ETA
- Resolve customer concern if have any of discrepancy
- Manage individual sales revenue KPI, P & L, Collection set by company
- Collect competitor data & update their activity weekly into PTT
Sales Engineer
Henko Machine Tools Sdn Bhd
01.2011 - 07.2015
- Take the lead role in selling Machine tool, Brand Tsugami CNC Autolathe; Hwacheon Machine, within area that cover in Muar, Batu Pahat, kluang, certain area of johor bahru
- Work closely with the application engineering, service engineering to ensure Machine are utilized and on the good perform
- Analyse and feedback customer comment
- Arrange training program when need
- Identify, Select right machine, approach and sell machinery tool directly to small-medium; MNC, handle all sale through phone, e-mail, visiting, Machine tool show
- Meet company KPI & sales target assigned by company
Sale and Marketing
wonderful metal sdn bhd
03.2003 - 12.2010
- Marketing, sales of free cutting-Brass, copper base term in form coil, bar, profile, rod in precision engineering and electrical engineering field
- Head of customer service such as tackling issues of fabrication, forging spare part
- Maintain and develop new account in Penisular Malaysia
- Experience gain: knowledge of non-ferrous and ferrous metal, knowledge of non-ferrous metal product pricing, Knowledge of metal scrap, which compliance with ISRI, develop competency and skill for corporate sale, knowledge of Rosh compliance in which impose on base metal
Machinist
Fong Engineering Pte Ltd
05.1998 - 01.2003
- Install, setting up Makino cnc milling and turning machine programme
- Select and offsetting appropriate tooling, cutting, drilling onto the tooling box
- Audit and test run the sample is always according to customer tolerant
- Meet company targeted production yield
Education
Professional Certificate of Engineering - Metal Fabrication/Tool & Die/Welding
Kobay Group
Higher Secondary/Pre-U - "A" Level
Chong Hwa High School
Skills
MS Excel
Summary - Personalcharacter
- God help those who has action
- No free lunch worlwide
- Result oriented
Timeline
Sales Engineer
Richsun Precision Engineering (M) Sdn Bhd
07.2023 - Current
Business Development Manager
Polytool Technologies Sdn Bhd
02.2019 - 05.2023
Sales Engineer
Oerlikon Balzers Coating Malaysia Sdn Bhd
08.2015 - 01.2019
Sales Engineer
Henko Machine Tools Sdn Bhd
01.2011 - 07.2015
Sale and Marketing
wonderful metal sdn bhd
03.2003 - 12.2010
Machinist
Fong Engineering Pte Ltd
05.1998 - 01.2003
Higher Secondary/Pre-U - "A" Level
Chong Hwa High School
Professional Certificate of Engineering - Metal Fabrication/Tool & Die/Welding
Kobay Group
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