Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aun Jie Tneh

Service Advisor
Lunas, Kedah

Summary

Driven automotive professional with proven expertise in vehicle assessment and customer service, honed at Bmw Tian Siang Premium Auto and other leading companies. Skilled in technical diagnostics and cost estimation, I've significantly enhanced customer satisfaction and service delivery standards. My approach combines technical acumen with exceptional interpersonal skills to exceed sales and service goals.

Overview

6
6
years of professional experience

Work History

Automotive Technician Part Time

Lbh Auto Aircond Accessories Centre
05.2018 - 08.2019
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine oil changes, air cond service & part replacement and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific, diagnostic trees, and online knowledge bases.

Technician

Hym Vehicle Accessories Supplier
08.2019 - 01.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided product benefits and advantages and discussed pricing with interested parties.

Service Advisor

Bmw Tian Siang Premium Auto
01.2021 - 07.2024
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Education

High School Diploma -

Tan Chong Education Service Sdn Bhd
Penang Malaysia
04.2001 -

Skills

    Technical knowledge

    Vehicle assessment

    Service Estimates

    Customer Service

    Cost Estimation

Languages

Chinese (Mandarin)
Native language
English
Intermediate
B1
Malay
Intermediate
B1
hokkien
Intermediate
B1

Timeline

Service Advisor

Bmw Tian Siang Premium Auto
01.2021 - 07.2024

Technician

Hym Vehicle Accessories Supplier
08.2019 - 01.2021

Automotive Technician Part Time

Lbh Auto Aircond Accessories Centre
05.2018 - 08.2019

High School Diploma -

Tan Chong Education Service Sdn Bhd
04.2001 -

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Aun Jie TnehService Advisor