AUGUSTIN LETAN ANAK ESIK
BINTULU
Summary
A passionate, hardworking, and easy to work with person. Interested in building a career in the related industry by providing friendly, efficient, and high quality customer service. Wants to develop skills and contribute to the success of the organization. Highly motivated and able to work in a fast-paced environment. Can develop into a skilled workforce in related service management in the future. Dedicated, willing to learn new things, and quick to adapt. Wants to build first experience in the related industry by focusing on customer satisfaction and teamwork.
Overview
16
16
years of professional experience
Work History
Usher
(BWCCKL/ Breakthrough Worship Community Church)
Kuala Lumpur, Malaysia
05.2024 - 03.2026
- Remained visible in area to provide guests with accessibility and immediate assistance during course of event.
- Greeted patrons at venue entrances, offering programmes and directing them to their seats for an organised event experience.
Intern Billing Department
DHLGlobal Forwarding (One City,Subang Jaya)
SELONGOR, Malaysia
10.2024 - 03.2025
- Maintained organised and updated file systems for easy staff use.
- Participated in brainstorming sessions, offering innovative ideas for project improvements and problem-solving.
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations.
- Supported meetings by preparing materials, setting up spaces and taking notes.
Information Technology Intern(ICT)
Majlis Bandaraya Kuching Selatan(MBKS)
Kuching, Malaysia
05.2018 - 11.2018
- Assisted in the development and maintenance of software applications to improve operational efficiency.
- Analysed system logs and reports, identifying patterns that indicate potential issues.
- Gathered and defined user requirements for system updates.
- Wrote detailed proposals covering system specifications, resource requirements and timelines
Sales Assistant
Everise (Demak Laut)
Kuching, Malaysia
01.2015 - 06.2015
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
Waiter
Apple Restaurant
Bintulu, Malaysia
01.2010 - 06.2010
- Served meals and drinks professionally, ensuring timely delivery to uphold service standards.
- Provided friendly, efficient service to manage high-volume food and drink orders during peak times.
Kitchen Helper
Apple Restaurant
Bintulu, Malaysia
01.2010 - 05.2010
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Helped prepare and plate dishes, adding condiments and garnishes to enhance presentation and meet quality standards.
Education
Bachelor - BACHELOR IN MARITIME AND LOGISTICS ( HONOURS)
NETHERLANDS MARITIME UNIVERSITY COLLEGE ( NMUC)
Johor 2023 - 2024
Diploma of Higher Education - Diploma Management and Technology
UNIVERSITI TEKNOLOGI MALAYSIA( UTM)
Technology College Sarawak, 2012 - 2018
Certificate of Higher Education - Sijil Pelajaran Malaysia (SPM)
SEKOLAH MENENGAH KEBANGSAAN TATAU (SMK TATAU)
Bintulu 2004 - 2009
Skills
Good communication skill
Flexible & quick to learn
Collaboration & teamwork
Problem solving under pressure
Time management and multitasking
Able to adapt to pressure
Patient & customer friendly
Collaboration & teamwork
Have skills in video editor or content creator
Languages
Malay
Proficient
C2
English
Intermediate
B1
COMPUTER SKILL
Microsoft Offices (Word, Excel, Powerpoint and Publisher)
REFERENCES
Name : Nurul Alia Hasni bt Mohd Sani
Possition : Lecturer
Contact Number : 0182115946
Address : Level 11-14, Kotaraya Office Tower Galleria@Kotaraya, Jalan Abdullah Ibrahim, 80000 Johor Bahru, Johor.
Name : LOG. Mohammad Nasir bin Omar
Possition : Lecturer
Contact Number : 0142901390
Address : Menara Pgrm, Lot 1.03, Level 1 Tower 2, 6, Jalan Pudu Ulu, Cheras, 56100, Federal Territory of Kuala Lumpur.
Timeline
Intern Billing Department
DHLGlobal Forwarding (One City,Subang Jaya)
10.2024 - 03.2025
Usher
(BWCCKL/ Breakthrough Worship Community Church)
05.2024 - 03.2026
Information Technology Intern(ICT)
Majlis Bandaraya Kuching Selatan(MBKS)
05.2018 - 11.2018
Sales Assistant
Everise (Demak Laut)
01.2015 - 06.2015
Waiter
Apple Restaurant
01.2010 - 06.2010
Kitchen Helper
Apple Restaurant
01.2010 - 05.2010
Bachelor - BACHELOR IN MARITIME AND LOGISTICS ( HONOURS)
NETHERLANDS MARITIME UNIVERSITY COLLEGE ( NMUC)
2023 - 2024
Diploma of Higher Education - Diploma Management and Technology
UNIVERSITI TEKNOLOGI MALAYSIA( UTM)
2012 - 2018
Certificate of Higher Education - Sijil Pelajaran Malaysia (SPM)
SEKOLAH MENENGAH KEBANGSAAN TATAU (SMK TATAU)
2004 - 2009