Summary
Overview
Work History
Education
Skills
Accomplishments
Contact
Timeline
Generic

Audi Tatia Sudhana

Kuala Lumpur

Summary

Experienced with inside sales processes, including client relationship management and technical support. Utilizes CRM tools to streamline sales operations and enhance client satisfaction. Knowledge of developing tailored solutions that meet customer needs and drive sales growth.

Overview

10
10
years of professional experience

Work History

Team Leader Partnership, Sales Operations

Concentrix
11.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Managed and reported on Indonesian team results, resolved issues and improved outcomes for portfolio with value of 20% ROI increment of the month.
  • Negotiated favorable contract terms with partners, securing advantageous agreements that supported the company''s financial goals.
  • Fostered a collaborative work environment, encouraging team members to share ideas and best practices for continued improvement in partnership management processes.
  • Facilitated cross-functional team meetings to ensure internal alignment on partnership strategies and initiatives.
  • Implemented account diagnostics, relationship analysis, and engagement execution.
  • Organized successful partner events to foster networking opportunities and strengthen industry relationships.
  • Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.
  • Led interdepartmental coordination efforts during implementation stages of new partnerships guaranteeing smooth transitions while minimizing disruption.
  • Implemented creative marketing campaigns in collaboration with partners, resulting in increased brand awareness and customer acquisition.
  • Analyzed partner performance data to identify trends and opportunities for improvement, driving consistent growth in partnership value.
  • Developed comprehensive partnership proposals tailored to prospective clients'' specific needs and objectives, demonstrating a deep understanding of their businesses and challenges faced by them in their respective markets.
  • Provided training resources for partners to maximize product knowledge, boosting sales performance across the board.

Acquisition and Retention Team Leader in Indonesia

Webhelp
03.2022 - 08.2024
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Assisted with team recruitment, interviewing and onboarding.
  • Evaluated team performance and provided constructive feedback to improve daily goal achievement.
  • Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
  • Advised senior management on facilities needs and delivered ongoing operational support.
  • Drove company growth with proactive mindset and results-oriented plans for business operations.
  • Monitored staff performance and developed improvement plans.

Senior Retail Account Manager - Acting Team Lead

Sellbytel
01.2021 - 02.2022
  • Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
  • Frequently visited customers to maintain positive and productive relationships.
  • Consistently met and exceeded department targets.
  • Identified prospective customers and evaluated market potential.
  • Promoted product offerings, benefits, and discounts using marketing channels and delivered products on time to customers.
  • Created and implemented monthly KPI targets, driving team motivation and morale to achieve them.
  • Proactively led and developed high-performing Sales Executives to consistently deliver against annual targets.
  • Adopted flexible, enthusiastic and driven approaches to achieving business financial goals to inspire staff.
  • Kept up to date with industry trends and relevant news to drive sales and increase business.
  • Led by example to achieve sales and service targets while coaching to get maximum effort from teams.

Retail Account Manager

Sellbytel
05.2016 - 01.2021
  • Educated customers on available processes and services.
  • Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.

Retail and Customer Relation Global Team Leader

Xerox Business Services, LLC
11.2014 - 01.2016
  • Led 35 staff from various backgrounds and cultures.
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Tactfully handled complaints from staff, management, and clients using excellent problem-solving and dispute-resolution skills.
  • Trained and supervised team to deliver on sales targets.
  • Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
  • Delivered quality service with friendly and professional demeanour.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Attended conventions to represent organisation, gather information and help build new partnerships.
  • Advised senior management on facilities needs and delivered ongoing operational support.
  • Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.

Education

Master of Science - Finance

Northen University of Malaysia
2012

Skills

  • People management
  • Strategic Planning
  • Data-Driven Decision Making
  • Cross-Functional Collaboration
  • KPI Development and Monitoring
  • Communication and Negotiation
  • Sales Analytics and Reporting
  • Process Optimization
  • CRM Management
  • Budgeting and Resource Allocation

Accomplishments

  • Involvement in planned and coordinated productivity measurement projects increasing 30% in productivity within a quarter and 110% productivity in the following quarter.
  • Increased quarterly company FTT by 20% with non-inclining client registration through Acquisition treatments.
  • Coordinated special public and private events that positively impacted the team's motivation and awareness of business operations expectations.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of client's treatment.
  • Updated and implemented quality assurance policies for continued company compliance with brand and communication guidelines.
  • Enhanced external communication processes, implementing across department for increased productivity and potential profits.
  • Manage 600-700 communications to potential clients monthly and converts them with exceeding companies expectations.
  • Rated as most effective communication and relationship management at 2019.

Contact

59000, Kuala Lumpur, Malaysia

Timeline

Team Leader Partnership, Sales Operations

Concentrix
11.2024 - Current

Acquisition and Retention Team Leader in Indonesia

Webhelp
03.2022 - 08.2024

Senior Retail Account Manager - Acting Team Lead

Sellbytel
01.2021 - 02.2022

Retail Account Manager

Sellbytel
05.2016 - 01.2021

Retail and Customer Relation Global Team Leader

Xerox Business Services, LLC
11.2014 - 01.2016

Master of Science - Finance

Northen University of Malaysia

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Audi Tatia Sudhana